I love Pacific Crest Federal Credit Union. Not only is the building beautiful and convenient, the…read moretellers and staff are always helpful and welcoming. I really appreciate the high interest checking account quite a bit! I also like that there is a mailbox at the location and a customer restroom right inside the entrance. Great experience banking there!

I'm SO THANKFUL US Bank caused a horrendous error in my account so I could have a reason to leave…read morebecause I found PCFCU. It was a busy Friday when friendly and competent teller Juana helped me. She never made me feel rushed, and she did great in getting me set up with my new account. I'm recommending to all my friends and family to find a credit union to work with since mainstream banking has become so corrupt. I'm glad it was Juana who helped me.

These guys always bend over backwards to make things work for you…read more I have had an business account with them for a lot of years, they make things easy.

So US Bank closed their branch in Lakeview Oregon and I had decided to stay with them utilizating…read moreonline banking.as I have done online with banks for years..TOTAL MISTAKE,,,,thiis company does not have a clue to how online banking should work. As a last straw they have now locked me out of my accounts....THATS IT.....headed for the credit union monday....enough is enough

My boyfriend and I used to bank with Rogue FCU when we lived in Medford years ago and the service…read morethere was great, but due to moving out of the area, we chose to close our accounts. Now that we're back in Klamath, we figured we'd reestablish. I was able to open my accounts online, but needed to go into the branch to get a debit card. While there, my boyfriend decided to open his accounts. This was our first experience with their banker, Carmen. Printing my card didn't seem to be too hard for her, but opening checking and savings accounts seemed to be a real chore. She couldn't explain to us what an ownership account was, but just kept RUDELY insisting that one was required to open the others. Fine. When my boyfriend tried to fund all three accounts with $100 each, she kept telling him he only needed $5 in one account and $10 in another. It was like she couldn't be bothered (or maybe didn't know how?) to put more than the basic amount in. Finally we gave up, had her fund the accounts with the minimum, and decided we just needed to get out and as far away from her as we could. Her crappy service left a sour taste in our mouths, neither of us ended up really using our accounts (this was about 6 months ago). This past weekend was unfortunately my second encounter with Carmen. She must be the Saturday banker, because I wished I could have spoke with ANYONE else, but she was the only one there. I went in to see about getting pre-approved for a car loan. I had all of my documents ready, and was feeling pretty positive, until I quickly was reminded about how horribly unhelpful she is. I started the conversation out with, "I'd like to see about getting pre-approved for a car loan. This would be my first one, and I'm not really sure how the process works." She pulled me up and asked who I have my current car loan through. I told her I didn't have one, and (again) this would be my first. She asked what vehicle I had recently purchased that I needed Rogue to finance. (This caught me off guard, since it seemed like a really a stupid question. Why would I have bought a vehicle, then needed a bank to finance me? Do people do that? I have no idea!) I told her I hadn't bought anything, and showed her the paperwork for what car I was looking at and how much I wanted to finance. At this point, she was a fun mix of confused, rude, condescending, AND judgmental that I could have the audacity to come to her without a purchase agreement (which I didn't know I apparently needed, as like I'd stated, I was here to get help with a first time car loan). After asking me my credit score, she pulled out some interest rate charts and gave me a very wide range of percentages. Then AGAIN asked me where my current car loan is from. AGAIN I told her that I have never had to have a car loan before and this would be MY FIRST NEW CAR PURCHASE AND FINANCING EXPERIENCE. Honesty, here's where I started to get pretty frustrated, as it was clear she wasn't actually listening to me. She finally say, "Oh, well if this is your first loan, I can't do pre-approvals for first time buyers" and started listing off requirements for Rogue financing to a lowly first timer like me. When I think about the horrible, condescending tone she took with me, it makes my blood boil. At this point, I started to just grab my things and leave. There was no way I could sit in front of her while she continued to make me seem like I was some piece of shit for not having a car loan before, and keep my cool. I told her that I'd called the branch the day before, and they assured me a banker could help me through this process, but if I knew it would have been her manning the banker side on Saturday, I wouldn't have wasted my time coming down, and that she really needed to work on her customer service. Aaaaaand I left. I was so mad I was shaking. I closed my accounts the following business day. I've talked to a handful of my friends and family that bank at Rogue, and here's a funny thing, EVERY SINGLE ONE of them has had a similar experience with Carmen. Most of which ending with them not getting the help they need, and leaving saying "What an idiot!" Long story short, bank with Rogue, whatever. But if you have to do anything with a banker, AVOID CARMEN AT ALL COSTS. Nothing is worth the laziness, lack of knowledge and service, and pure frustration of having to deal with Carmen.

The other branch didn't have an open appointment for several hours so I drove here. They called…read moreahead for me and I checked in when I arrived. An hour and 15 minutes, watching three customers walk in and be helped, and I'm STILL waiting. I've never waited an hour to open a checking account. It should be a set of forms and my ID. Not impressed so far. I left to find a different credit union in town. The one star goes to the Dalia branch - the Washburn branch gets zero.

The bank tellers are nice people, and very friendly! That being said, staffing is very short, and…read morethey usually only keep 2 bank windows open. (And one is dedicated to the "business customers.") This makes the customer service wait VERY long. So much so, that I dread going inside the bank for business. I even dread the wait it takes to get through the drive through. Management needs to fix the standard wait, whether it be to train the staff to be quicker, or to have more staff available... I just went inside for business, had 2 people in front of me in line, and waited 12 minutes for service. I keep this bank because I bank online, but if a person needs to do business inside the bank, I would not recommend this bank.

I've been a customer with this bank for over 15 years(about 6yrs. At this branch), since I…read morerelocated from Colorado. The clerks are helpful and know what they are doing and the Sr.Bankers are even more so and can be very helpful with investments in IRA's and other areas to help coustomers grow their money/savings.

Opened an account with them, they closed my account without reason and left me with no money at…read moreall. Have to wait for them to give me my money back!?! Now I have to Borrow money to get by till they return it! Beware of this shady national bank, and can't even understand their 3rd world country support people.

Several weeks ago, I waited an hour and a half at a different credit union trying to open an…read moreaccount and I gave up. Today, I walked in, waited about 2 minutes and sat with Rosa. Walked out with checking and savings and a lot of knowledge about how everything works. I don't know why others gave low reviews.

Today is November 5, 2025. I have been dialing Pacific Crest Federal credit Union for 45 minutes…read more I'm put on hold for 10 minutes then it dumps me into some answering device not sure what it is. Nobody's calling back. I've done this five times at 10 minutes of pop. This is unbelievable. I'm seriously considering changing credit unions after having been here for 10 years. This is very poor business practices. They need to spend their funds on providing better customer service instead of expanding. Extremely disappointed.

This is a terrible bank. We started using them beacuse we wanted to support local businesses, but…read morethey are lazy lazy lazy. Our mortgage payment is put through on the first of the month, but KPEFCU doesn't process it for at least three days. Also, even though we have direct deposit, it sometimes takes them until 9am of payday to process it. They don't have an ATM so we are charged everytime we use one, and their hourse are so limited that I have to mail our deposits. They don't even have a drive through service! We have been with them for a year but are leaving now! Finally, they will charge you with all sorts of fees and payments for no reason! Don't use them!!

Our family has been members of this institution since 1976. They were good, but the current…read moremanagement is rude and will openly lie to you - watch the fine print and look for cheep tricks to steel your money! The tellers are great, the loan officers are competent and all of the workers / staff are friendly, BUT overworked and the whole place is understaffed - good luck getting a phone call through to make a transaction. You can watch the Management take hour breaks and two hour lunches....