I was frauded through likely a kiosk or door to door guy with stolen identification. I left my wallet in my truck unlocked by accident. Fido (rogers) refuses to acknowledge it as fraud but changed their company policies a year later to require a facial recognition to make a purchase of a phone through a remote employee (kiosk or door2door). I worked for Rogers for a small period of time way after the event and thought the timing of that change was interesting. Served well as a real investigation because the one offered by Transunion is just.. calling fido, hey is this fraud? no our staff didn't do that.... riightt I personally think that some less then ethical companies use the costs and complications of lawyers and the fact our credit is being harmed to trap us into payment of things we really shouldn't be paying for. to bad going against bullies isnt free or under the costs on the claim. read more

Terrible customer service. Not helpful at all with anything. I don't understand why have a Roger's store when they just tell you to call Roger's for literally everything. read more

This is the worst store i have ever dealt with in my entire life - the Manager and her husband Hari have the worst customer skills!!! They treat you like you are stupid and know nothing and they decide what THEY want to do with your products - STAY AWAY at all costs!!!!!! read more

Was overcharged on my phone bill by fault of the "My Rogers" app due to a delay in updates. I had two notifications seconds apart and took a screenshots to prove. First notification was a warning that I had used 90% of my data and the second was a $50 overage charge. My app had said I still had 9GB of data remaining. So I took my issue into the store the next day and the two gentlemen working were extremely rude and dismissive. I asked politely how this happened and if there was anything they could do to fix it and they wouldn't answer my questions just repeat it back to me. So I asked if I could have the number for Rogers assistance and whatnot and the gentleman and the counter shouted the number at me and refused to write it down. Overall this Rogers location is horrid. Your job in customer service is to answer questions to your best ability and if not then kindly say so. Since this incident I refuse to go back to this location and instead drive an extra 20 minutes to the city for my carrier needs. read more