We lost a very dear family member: a wife of 50 years, a momma, a grandmother, a great grandmother,…read morea daughter, a sister and an auntie. We chose Gonzales Funeral Home because they reeled us in with their knowledge & their salesmanship but it was all a big gimmick to gain our business. Our loved one was treated like a slab of meat for the viewing & her obituary was a joke - so many typographical errors! She was not given the respect she deserved nor was the family!!! WE WOULD NOT RECOMMEND this place to anyone!!!

From the owner: "Ours is not just any funeral home. With our years of experience and highly professional, friendly,…read moreand compassionate staff, Gonzales Funerals & Cremations is the first choice for hundreds of area families each year. We are proud to embrace traditional values, diversity, and innovation in honoring the spirit and life of each person we serve. Gonzales Funerals & Cremations offers a full selection of Funeral and Memorial Services, ranging from traditional to uniquely innovative and personal Burial Services and Cremation options Natural choices, including Green Burial and Green Cremation Celebrant Services Letting, go of a loved one, is usually a very difficult process. In order to provide your family peace-of-mind, Gonzales Funerals & Crema..."

Riverside Funeral Home failed us in our time of grief. Over 3 weeks to cremate, endless excuses,…read moreand blame placed on us. Heartless, unprofessional, and not to be trusted.

Bre is the absolute best! I wish her many blessings. Thank you to the Riverside family…read more During a time when our hearts are broken and we are most vulnerable, we need compassion. They took care of us and were extremely kind to my Grama who lost her "little" brother. I want to pay Special thanks to Bre, I cannot stress enough how wonderful, compassionate and patient she is! Le doy gracias a Dios por ella. Muchos bendiciones

We were extremely fortunate and appreciative to have Amber Pope help us cope with the sudden and…read moreunexpected loss of our loved one. Her natural compassion and warmth, combined with a high level of knowledge and professionalism, were comforting. She suggested and guided us through a brief and intimate ceremony that provided an opportunity for an early small gathering of family and friends. Our sincere gratitude to her and the entire team at Rivera Family Funerals and Cremations. -- Marty, Dudley, and Scott

As we all know, we are lost when it comes to a loved one passing away. My mother had chosen another…read moreplace to do her funeral arrangements and because of issue's they gave us, I am very grateful I went with another funeral place and spoke with Marc Gonzalez Funeral Director at Rivera Funeral Home who help make my mother's burial wishes transition smoothly. From helping me with her casket, death certificate, planning out her obituary message, flowers for her service, my mom's wishes to drive around the mall one last time before being buried, mariachi music, church arrangements, security, limo, releasing of the doves & meaning & family involved with it. Plus, all family throwing rose petals in the air & stating one thing they remembered about her before she was buried meant a lot. It was meaningful, and I couldn't ask for better service than what he provided. Thank you, Rivera Funeral Home, for all you did for me and my family during vulnerable moments of my loss of my mother.

poor service. find someone else. Ron Hyer. lack of attention to detail; lack of respect, lack of…read morerespect for others

This funeral home is not recommended. Very poor communication, no return calls, or emails. Lots of…read moremistakes and zero attention to detail. Go somewhere else if you can.

Berardinelli took care of both of our parents, almost two decades apart. Each time they were…read morewonderful to work with and provided the smoothest possible experience for our family during an emotionally difficult time. Most recently we worked with Jeff, who was incredibly responsive and a minor miracle worker accommodating our challenging timeline. He went above and beyond to help us, and was able to adapt to changes in our plans. We were able to have a very peaceful and healing visit with our father, and we were extremely comforted by how good he looked.

During our time of loss Berardinelli's services made planning much easier. They walked us through…read moreit all, we could call anytime, had all our questions answered, and felt very taken care of. Highly recommend.

Joshua was a huge help to our family during this difficult time. He is professional, very caring…read moreand compassionate. The building interior is professional, yet homey. The office where we met is clean, well stocked, the table and chairs comfy. The viewing room was just right. The memorial room is comfortable and Joshua gave us many ideas on how we could decorate. He was with us every step of the way. The care he took in explaining the process was direct, he gave us plenty of time to ask questions. Thank you to Harris-Hanlon Mortuary!

Was told by Harris-Hanlon, maybe even the director, that I have to buy a headstone marker from them…read moreto be placed at nearby cemetery. That is absolutely UNTRUE! Used monument makers in ABQ, had numerous family member use French Mortuary in same vicinity. They never said I had to exclusively and ONLY use them for headstone/grave markers. Going to write the New Mexico Funeral Director's Association and turn them in for trying to pull a fast one. The Federal Trade Commission (FTC) has legislation and rules to try and protect the rights of consumers when purchasing funeral products and services. This was introduced as a direct result of funeral homes not being completely transparent in their sales strategies. Hmmm, going to contact FTC, too! AVOID THESE SCAMMERS!

February, 2019. When you are sad and grieving for your loved one, the last thing you want is for…read moremanagement to harass you about payment. My aunt prepaid her funeral at Garcia's Mortuary. We owed $500 for extra expenses. The insurance policy was going to be paid out in 7 days. That wasn't good enough. On Wednesday, management threatened to cancel the Friday funeral for nonpayment of $500. They refused to talk to the insurance agent, refused to see a copy of the policy, refused a payment arrangement; therefore, the family paid the amount due. Other things came up during that week and later with the death certificate, that led us to conclude that we will not do business with this company again. We don't believe we should have been stressed in dealing with unprofessional people who work in the office and provide customer service. The boss said he would talk to his staff, but I did not receive any other feedback.

From the owner: Garcia Mortuary is a staple in the Barelas community and has been serving your family for over 100…read moreyears with honor, pride and dignity.