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Roger Kirkwood, MSN

1.0 (1 review)

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2 years ago

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Cotton O'neil Expresscare

Cotton O'neil Expresscare

1.3(3 reviews)
6.1 km

I went to the clinic on Urish Rd due to a sinus infection. The screening woman and the receptionist…read morecould not have been any kinder or more helpful. The LPN that checked me prior to the doctor was excellent. Was really concerned and answered all of my questions. The actual Dr needs to learn how to interact with patients and listen to what is wrong with them. This woman was rude and I could tell once she left the room with me she was going to give the others in the office hell. Did nothing for me - sent me for a COVID test which was negative - I had my last shot on Feb 5. So I spent the whole day for nothing. Went to another doctor in another facility and am now finally on antibotic and getting some relief.

We arrived at the clinic at 7:15 on Friday evening, they were open until 8:00 PM. We chose this…read morelocation because they are part of Stormont-Vail system and so is our family practice Dr. Front desk staff was friendly. My husband was seen by the APRN. Explained husband's upper respiratory problem wasn't making much progress and needed examined. Made it clear that he is a cancer patient in remission. They did a basic exam and took vitals, said he needed an ER. Did not offer any meds or suggestions. When asked why, the reply was he needed chest x-ray and possibly blood tests. I asked why they couldn't do the procedures, as they have the capability. The reply was there was no staff on duty to perform the procedures, couldn't be done until the next morning at this location. We did not agree to visit an ER, so my husband had to sign that he was refusing treatment. What treatment was he refusing? They had done nothing but a simple exam and take vitals. Why is there not a full staff until closing time? Can they only treat sprains and give vaccinations?

Roger Kirkwood, MSN - nursepractitioner - Updated May 2026

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