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    Rodrock Homes

    3.3 (6 reviews)
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    Ellis Real Estate Services - 3944 Roanoke

    Ellis Real Estate Services

    (24 reviews)

    I have lived at the Seville on west 38 st. for 21 years and Ellis Real Estates has always responded…read moreimmediately to any repairs i needed. This is the best place I've ever lived. Christina

    Ive been really patience and nice despite how I've been treated…read more Ive been living in their properties for around 4 months now. The first property I moved in didnt work because of the owner rules; one day i woke up to a man tiptoeing out of my kitchen. Me and my daughter was asleep on the couch. I immediately jumped and reached for my gun. In order to walk to the kitchen, he had to walk past me and my sleeping baby which didnt sit right with me. When I called Ellie's regarding this issue, some seemed apologetic & understood how badly that could have gotten while others stated it was out of their control because he was hired by the owner, which didn't sit right with me so management allowed me to transfer units. My current unit, Ive been in for around 3 months. Still managed my Ellie's. Since day 1 of move in there has been clear signs of mice & ant infestation. Ive made them aware of this day 1, sending them pictures/ videos. There are so many entryways due to amount of holes. The main one is the kitchen cabinet which also contains a ton of mold that has yet been addressed(also made them aware day 1) the cabinet has a HUGE chunk missing and it connects to the outside which is how they're getting in. Mind you, they moved me in knowing this. While inspecting the massive hole underneath the cabinet, I noticed blue bait which is more confirmation that they were aware of the infestation prior to me moving in. I found my 8 pound dog in the bathroom, eating that same blue bait. I looked under the bathroom cabinet and seen they laid some out there too. Again, confirmation that they KNEW. my final 2 strikes was seeing a mice run from my baby closet(on the SECOND FLOOR) that same day her face and eyes were so swole due to her being allergic. Then, at 7am while bathing my daughter, I seen a baby mice running from underneath my bed. Confirming the problem has now grew due to them not taking this issue seriously or making tenants aware of infestation BEFORE move in. I still have yet received a response from the property manager. The office answer every now & then but they are helpless because they have to go through management to get things done. The first week of me living here, they sent a pest guy that said he couldn't treat for the mice because it isnt his job to patch holes; he stated they will only keep coming back until they're patched by maintenance and only left 3 ant traps on the counter for me to sit out on my own. After weeks and weeks of calling about the mice again, they are wanting to send the same pest guy out who did nothing the first time. I spent the last few weeks preparing because now I am able to withhold rent: I have documented all communication on my end, all of the mice poof, ants, mold, doctor appointments, therapy documents, communication with previous tenants, etc. It's a violation to move someone into infestation especially while being aware! my 2 year old is allergic and still no empathy has been shown. No discount. No proper treatments. Rent is 1900 I decided to go up in rent to avoid things like this. it's only me & my daughter on the lease. Not me, my daughter, and a family of mice & ants . Something needs to be done! Every neighbor I have talked to, has them too which could be why Ive been ignored and treated like a nuisance. I'm not understanding why not take this serious considering there is so many airbnbs over here, my next step will be letting the guest know the area they're paying to be in is infested.

    The Koehler Bortnick Team - Owners and partners Kathy Koehler and Heather Bortnick

    The Koehler Bortnick Team

    (2 reviews)

    I'll save my detailed review for my specific agent, Veronica Jaster, but working with this team on…read moreboth buying and selling has been pretty great. They are sharp, on the ball, know the trends, and more importantly are able to navigate the insanity of the 2021 housing market. I should clarify the current state of things because this is likely going to look a whole lot different later if/when the bubble pops. The early 2021 market has a pent up demand from the pandemic, low inventory, insane competition when buying, over-asking offers 100% of the time, and super low mortgage rates. It's a perfect storm and the biggest sellers market in a long time, and you have to be a savvy buyer to say the least. Years ago I used a different agency and realtor who was nice. Nothing against him, but he would've gotten figuratively eaten alive in this current market. This time, we were able to find a house and get it under contract within just a few weeks into our search which is almost unheard of. Good guidance, staging, and strategy across the board. I'd definitely recommend working with an agent on the KB team and feel fortunate the way things have shaken out for us in this Hunger Games, musical chairs housing market.

    Sellers BEWARE.....KB Agent SANDY McCRAY will make an appointment to show your home then give NO…read morefeedback to the sellers agent. In the real estate world, this is a PROFESSIONAL COURTESY to a seller and sellers agent. After repeated attempts to contact her, she ignored the request and snubbed my agents attempt at contact. UNPROFESSIONAL AND CLASSLESS......Agents should be aware that buying or selling, homeowners take note of those agents who conduct their affairs PROFESSIONALLY.

    Rodrock Homes - realestatesvcs - Updated May 2026

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