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    Rodrock Homes

    3.3 (6 reviews)
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    Ellis Real Estate Services - 3944 Roanoke

    Ellis Real Estate Services

    (25 reviews)

    I have lived at the Seville on west 38 st. for 21 years and Ellis Real Estates has always responded…read moreimmediately to any repairs i needed. This is the best place I've ever lived. Christina

    I have been extremely disappointed with my experience with Ellis Real Estate, particularly with how…read morean ongoing HVAC issue in my apartment has been handled. I moved into my apartment in May and immediately noticed that the back bedroom was significantly warmer than the rest of the apartment and had little to no airflow from the central AC. Since then, I have submitted five maintenance requests and had multiple visits from maintenance and an HVAC contractor. The bedroom vent was eventually confirmed to be disconnected from the ductwork and was finally repaired in August, but the larger HVAC problem remains unresolved. Even after the vent was repaired, my AC has run continuously for more than 24 hours at times and has been unable to maintain 72 degrees in the apartment. During hot weather, the temperature has reached approximately 77-78 degrees inside, despite the system running constantly. My projected electric bill has also approached $300 for a roughly 1,200-square-foot, two-bedroom apartment. What has been most frustrating is the lack of communication and follow-through. Multiple maintenance requests were marked as completed even though the underlying problem continued. I have repeatedly contacted management, and after being told I would receive an update and repair timeline, I had to follow up again when no response came. Even after finally repairing the bedroom vent, management responded as though the HVAC issue had been resolved, despite the fact that I have repeatedly explained that the central AC itself is still unable to adequately cool the apartment. I understand that HVAC repairs can take time, especially during hot weather. What I find unacceptable is having to repeatedly ask for updates and explain that the same problem is still occurring without receiving a clear plan to address it. I have tried to be patient and work with management throughout this process, but after months of dealing with this issue, I am extremely frustrated with how it has been handled.

    The Koehler Bortnick Team - Owners and partners Kathy Koehler and Heather Bortnick

    The Koehler Bortnick Team

    (2 reviews)

    I'll save my detailed review for my specific agent, Veronica Jaster, but working with this team on…read moreboth buying and selling has been pretty great. They are sharp, on the ball, know the trends, and more importantly are able to navigate the insanity of the 2021 housing market. I should clarify the current state of things because this is likely going to look a whole lot different later if/when the bubble pops. The early 2021 market has a pent up demand from the pandemic, low inventory, insane competition when buying, over-asking offers 100% of the time, and super low mortgage rates. It's a perfect storm and the biggest sellers market in a long time, and you have to be a savvy buyer to say the least. Years ago I used a different agency and realtor who was nice. Nothing against him, but he would've gotten figuratively eaten alive in this current market. This time, we were able to find a house and get it under contract within just a few weeks into our search which is almost unheard of. Good guidance, staging, and strategy across the board. I'd definitely recommend working with an agent on the KB team and feel fortunate the way things have shaken out for us in this Hunger Games, musical chairs housing market.

    Sellers BEWARE.....KB Agent SANDY McCRAY will make an appointment to show your home then give NO…read morefeedback to the sellers agent. In the real estate world, this is a PROFESSIONAL COURTESY to a seller and sellers agent. After repeated attempts to contact her, she ignored the request and snubbed my agents attempt at contact. UNPROFESSIONAL AND CLASSLESS......Agents should be aware that buying or selling, homeowners take note of those agents who conduct their affairs PROFESSIONALLY.

    Rodrock Homes - realestatesvcs - Updated August 2026

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