I can't say enough great things about AHF. We first took our golden retriever in a few weeks ago…read morebecause he wasn't feeling well. The Vet and her team were so sweet and got our pup on medication after an X-ray and blood work showed that most likely it was back problem. Fat forward two weeks. We had to bring him back because he was getting worse instead of better. It turned out to more than likely being an aggressive cancer that wasn't really visible in images before. The Vet and tech were so compassionate. First, they were completely booked for the day when I called but took us right in. The Vet explained the different avenues we could take. After much tears, we decided we needed to give him peace. The team was so great with us and our pup. They made a hard day a little easier with how patient they were with us and let us take as much time as we needed to say our goodbyes. He was our baby and a huge part of our lives. Having AHF help us through this meant so much.

Took my dog in for boarding and shots, 4 years ago now. Goucher told me my dog was in dire need of…read morea $3500 hip surgery. I ended up not boarding, getting a second opinion, and 4 years later--he clears all checks, no other vet has seen any issue requiring surgery. These people are scary.

Thanks for caring for all of my fur babies! From the moment you walk in till your pups are taken…read morecare of folks are kind and spend quality time with you.

We have been using Rockwall Veterinary Hospital for a dozen years and have always had top notch…read moreservice. Great empathy with the loss of 1 of our pets and always a friendly environment. Highly recommend.

I have been a client here for a while, and while the veterinary care itself is fine, the workplace…read moreenvironment is deeply concerning. During my last few visits, it was painful to watch how the senior, more established staff treated the newer, younger employees.Instead of guiding and supporting new team members, the older staff members are openly dismissive, cold, and borderline toxic to them. They act like highschool bullies. I have personally witnessed uncomfortable tension in the clinic, including senior staff speaking down to newer employees right in front of clients. It creates an incredibly unprofessional, stressful atmosphere not just for the staff, but for the pets and owners visiting. A clinic's culture trickles down into everything they do. If management doesn't address how the older staff treats newcomers, they are going to lose great talent and clients who don't want to support a toxic workplace. I hope leadership takes a hard look at their internal culture, and the front desk staff.

Took my 3y/o pet to the vet. Let it be abundantly clear I was never warned that the procedure I…read moredropped her off for could kill her. My pet died from the procedure, NOT the reason I took her in. I was never warned it would be a possibility. I didn't think I had to say goodbye. They then took 1 month to give me the ashes. I'm devastated I wasn't prepared and it never crossed my mind once my pet could die in their care. I never said bye. I was so happy dropping her off thinking I'd get a phone call within a few hours to pick her up.

Great customer experience. They truly care about the pets there. Highly recommend…read more Pricing is very reasonable as well.

Loyal for 5+ years... but the moment I spoke up, I was shown the door…read more I've brought both of my dogs here for over 5 years and spent thousands along the way -- never once a "thank you" or any acknowledgment of that loyalty. Lately, scheduling visits and auto reminders disorganized with unclear communication. When mistakes happened, I calmly expressed frustration (no yelling, no cussing -- just a concerned pet parent trying to understand). Instead of listening or trying to make it right, they basically told me they didn't want to be my vet anymore. After years of trust and business, that's the response? Our pets deserve attentive care, and the humans paying for it deserve a little respect. I truly hope they improve how they treat long-time clients in the future.

As a Creature of Habit and bit of a loyalist when it comes to patronizing a business, I was…read moreresistant to changing veterinarians after taking our fur babies to the same vet over the past seven plus years. However, when it comes to our fur babies, my wife has the final say! Hence, it was she who, after having a bad treatment experience with our regular veterinarian and one of our late felines, she sought out and decided to give over care of our babies to Dr. Muhoho and North 78 Pet Hospital (N78). The decision to entrust N78 and Dr. Muhoho came about after my wife researched N78 and read on their site that they offered advanced dentistry care. This was a major factor at this point in the lives of our fur babies, because the aforementioned bad experience involved a dental issue with our feline that eventually resulted in us losing her. Thus, my wife was intent on NOT having a similar experience with our feline Oliver "Ollie" Twist, who was having issues with his teeth. That was about a month ago. Fast forward to today and Ollie is on the mend and doing fantastic! All thanks to the care he has received from Dr. Muhoho and N78! Ollie - originally a pet feline turned feral feline with an imbedded collar that required surgical removal... turned pet feline - had been over-grooming and vomiting up mostly undigested food for a few years. Our regular veterinarian erroneously diagnosed Ollie's issue as allergies, resulting in over-grooming, resulting in hair ingestion, resulting in vomiting up his food. Wash - rinse - repeat! And, because of this past bad experience, my wife decided N78 was the better option. Or, at least worth checking out and giving Dr. Muhoho and N78 a chance at helping Ollie. As it turned out, Ollie needed to have seven teeth extractions. He came through his dental surgery very well, and as of today, his gums are healing nicely. He is also adjusting well to his dietary changes, has only vomited up food once or twice in the three weeks since his surgery and, he is no longer in pain. Ollie is now a happy HAPPY Boy! Thanks again to N78 and Dr. Muhoho! Dr. Muhoho is attentive, caring, thorough, and communicative to pet mommies and daddies about their fur babies, and has a great bedside manner! As a business, N78 staff are friendly, personable, yet professional! The business itself is clean and well-maintained. The entire experience we've had with N78 has been great from the outset! I am genuinely grateful that my wife decided to give over the care of our fur babies to Dr. Muhoho and N78! They have our trust and I sincerely believe they are worthy of yours likewise. Hoping your fur babies stay happy and healthy... Live well. Be well. Cheers!

When I went to North 78 hospital, it had been my first time ever taking Lulu to get surgery…read more(Cherry eye), from the moment I arrived, the staff had been helpful and not to mention every time I had taken her for checkups, Lulu had become more behaved than I've ever seen her making me think I also had gotten complimentary pet training with the surgery as well so thank you. I got a cute cone and a pink leash from 78. Everything they did from step one was generous and thoughtful going above and beyond their service. I'd recommend North 78 to anyone, thank you for taking care of my Lulu!

My chiweenie had a seizure out of nowhere this morning and VEG was one of the two places…read morerecommended. Holy smokes am I glad I took him there. By the time I got him there he was having a 2nd seizure. The entire staff dropped EVERYTHING and triaged him on a table. He was stabilized, given anti seizure IV medication and was 90% back to normal in under 15 minutes. The staff went over and above to care for him and they thoroughly explained two different treatment plans including the costs. We chose a plan and even knocked off a very big ticket item because he responded so well to the meds. They were so professional and caring he fell in love with the entire staff during his visit. He even made the rounds to give all of them thank you kisses. While I hope we never have to visit again, if we do it's such a comfort to find an ER vet that doesn't take advantage and price gouge you in your most vulnerable moments...unlike others I've had the displeasure of visiting in the past.

If I could give this place a zero I would! I went in there for answers and all I got was emergency…read moreexploratory surgery shoved down my throat about 15 different times by 2 technicians and the doctor. Although I kept repeating that this is not a foreign body as this is the 3rd time it's happened in the last 6 months! They weren't listening to anything that I said! No compassion. No warmth. No answers! They threw a bill in my face before even discussing a plan! I had to pay in advance for treatments that hadn't been done and didn't even start for about an hour into the visit! Was there for 6+ hours to have everything blamed on how long the radiologist was taking. Personal conversations complaining about clients, vet techs using their phones while patients needed attending to, eating their food next to the triage table! At the end of my 1,500 visit I had more concerns for my kitty than I did before I even walked in the door. When it was come time to be discharged the tech that was assisting us left without letting anyone know what was going on and they just looked really dysfunctional. The doctor didn't even acknowledge us as we walk out. Not even a you're welcome to our thank you! Unprofessional, unorganized, no compassion or care about the clients or patients. I would never recommend this hospital even if it was the last place on earth! Update: Two days later. Called and spoke to Cheyenne about our experience. Felt heard, felt compassion and felt true concern about myself and my kitty. She advised she would call me back. Instead Dr. Hoge called me back and was very apologetic and showed a great deal of concern for our experience. I believe that the team we had this horrific encounter with creates a bad name for this ER and for the veterinary field as a whole. I appreciate the sincere apology I received by management and wanted to add that to my review. They both showed care and compassion and that is what it's all about. If I had walked in the door when they were there I would have had a totally different visit and my kitty would have been taken care of! They are what makes veterinary practice great!

I thought I had already done an amazing survey for VCA Ridge Road animal Hospital. All of the staff…read moreare great, especially appreciated Dr. Bonnie. She was knowledgeable and I will go back there for as long as I live here.

I took my Pooch there for the first time and they did a great job with her. She's not difficult to…read moredeal with anyway but they took their time with her and me and answered my questions and was very patient. The 400 dollar was a bit higher than I expected but it was a lot of shots for her yearly vaccinations. And one is good for three years. I moved from another town and loved our previous vet but needed one closer to home for emergencies. I believe that we have found our new Vet.

Extraordinary vets! The only place we will take our cats. They go above and beyond to provide the…read morebest possible care, and are kind and compassionate with difficult situations.

Three Years of Being Dismissed After Airway Surgery - My Honest Experience…read more Three years ago, I brought my French Bulldog, Bambina, to this hospital for nares widening and elongated soft palate (BOAS) surgery because she was having breathing difficulties. I had originally considered going to a specialist in Dallas with excellent reviews, but I chose this hospital because it was right across from my office and I trusted what I was being told. I was told this surgery would help her breathing. What I was not told at the time was that: * The surgery might not fully resolve her symptoms * Tissue could regrow * The correction might be insufficient * She could still struggle long-term Had I been clearly advised that the surgery might not work or could require future corrective procedures, I would have seriously reconsidered keeping her. French Bulldogs are expensive, and I had already invested thousands of dollars. I was not financially prepared to face repeated airway surgeries or watch a dog slowly suffer from something I believed would be corrected. Since the surgery, Bambina has continued to struggle. For three years, I brought her back repeatedly. I saw multiple doctors at this facility. I complained about: * Ongoing respiratory distress * Loud breathing even at rest * Exercise intolerance (she cannot walk even short distances, even at 5 AM) * Repeated sinus infections * Vomiting and inability to keep food or water down without risk of aspiration Over and over, I was reassured she was "fine." One night, listening to her gasping for air while awake, I was devastated. I realized I could not continue being dismissed. I requested to speak directly with the surgeon who performed the procedure, as she travels in from out of state and is not regularly available. I also wrote her a letter explaining the severity of Bambina's condition. She agreed to meet with me free of charge. At that appointment: * She acknowledged Bambina is not breathing correctly. * When I pointed out that her nostrils still appear extremely tight, she stated she "could have possibly opened them more." * When I asked how that made me feel about the soft palate portion of the surgery -- whether that too may not have been done aggressively enough -- she declined to discuss revision. * She stated she did not want to perform corrective surgery because I "didn't trust her." For clarity: I never said I did not trust her. I said I did not believe the surgery had been done adequately because my dog has struggled for three years. When I asked why I was never advised at the time of surgery that this procedure might not work or that new data suggests these surgeries may not always resolve airway issues, I was told that information more recently suggests that results can vary. That possibility was never explained to me beforehand. Instead of discussing solutions, she stated she would "let her insurance company handle it." After this appointment, I requested Bambina's medical records. I was told I would receive information within 24 hours. Several days passed without receiving records. When I followed up, I was informed that Bambina had been terminated as a patient of the clinic. After three years of loyalty -- and after bringing two French Bulldogs to this hospital -- my dog was dismissed after I advocated for her. Bambina did nothing wrong. She is just a dog struggling to breathe. Watching your dog gasp for air is heartbreaking. It is devastating to feel unheard for years, to finally be acknowledged, and then to be terminated from care. I am sharing this because pet owners deserve full transparency when making life-altering surgical decisions for brachycephalic breeds. Ask detailed questions. Ask about failure rates. Ask about revision policies. Ask what happens if symptoms persist. Advocating for your animal should never result in losing access to care. Shame on you, Dr. Carter I truly believe you should care more about your patience and their quality of life. and can you believe they had the nerve to tell us at the end? Bambina is no longer a patient there because I simply asked to advocate for her if you listen to this video that is gonna be underneath, you tell me $4000 later this is the surgery that went well absolutely not In the hospital's public response to my Google review, it was implied that this matter involved a request for reimbursement. That is not accurate. At no time did I request money back. I requested a medical discussion regarding possible revision because my dog continues to experience breathing difficulty. My sole objective has been corrective care and improved quality of life for my dog -- not financial compensation.

Having sampled a number of animal hospitals and boarding facilities in our life, this is a very…read morewell run and professional location. The staff is very knowledgeable and professional. We have also had occasion to board our furry family member there, too. Aside from the normal feelings of regret we pet lovers experience when boarding our pets, we have complete confidence in this business. While we have others to choose from, many closer, these people are great and worth a little longer trip to drop off or pick up of you are in Plano. Give them a try. Of course they also do grooming.

DVM Moebius is not a good vet…read more Under the guise of convenience I convinced myself that this place was good. I had come here for years since it was 3 minutes from my house. I had decent experiences with the vets and techs up until having to deal with Jim. DVM Moebius is not a good vet. I was only coming in for a cytopoint injection, but they insited that a vet visit was required, even though after the last vet visit and injection that a Cytopoint injection was not a vet vist/appointment. DVM Moebius is not a good vet. Regardless, as long as we were there, I wanted the vet to check a few things out. Told the tech and Moebius that I had a spot on my dogs tooth I wanted to check out as well as a few lumps on her hip. Instead, lets do a blood test, talk about a my dogs audible heart murmur and how amazing it is. Yes, its documented in her records and you can see we paid $5,100.00 for 2 cardiolgy appointments only to be told to change her food. So, yeah, lets move on. Anyway, the more I mentioned that I needed him to look at her tooth and hip, I was ignored. Never addressed. He kept recomending more things I needed to do at this appointment, but nothing in regards to what my concerns were. DVM Moebius is not a good vet. I have moved on from this clinic based on my single experience with him. Essentialy paid $500 for an allergy shot. DVM Moebius is not a good vet.

Last night I noticed my cat was breathing heavily and was clearly in pain and distress. I rushed…read moreher to blue pearl because it's close by my house and I knew that whatever was going on with my Stella was serious. They quickly jumped into action and called me to let me know that she had a pretty gnarly infection in her spay incision. They quoted me $2000 for a hospital stay and full diagnosis but when I told them I couldn't afford to pay that much they didn't turn us away. Instead they worked with a budget I gave them and rushed into action to make my cat feel better and save her life. I cannot say thank you enough to the compassionate caring staff that helped calm my nerves throughout the process. The nurse that called with the discharge information even thanked me for adopting her from the shelter and told me how sweet my Stella was. THANK YOU TO THE STAFF THAT SAVED MY GIRL! I am forever thankful

Went to Blue Pearl bc our cat had been injured a day or 2 bfr but we let her rest it off for a…read morewhile when we finally decided to take her to get checked up bc she was groaning, crying, limping, etc. We waited for almost 2 hrs as we waited for them to check her they kept being pushy abt other expensive options. When the doctor finally came in she didn't introduce herself or anything, she was very unprofessional the whole time and i had to get her name from an employee. At the end they OVERCHARGED us for js an external exam and to tell us they DONT know the problem. Michelle Hazlewood is her name.