We have had Nicolai come out twice now to help with our dryer, and both experiences have been…read moreexcellent. He is always kind, knowledgeable, and professional. He took the time to explain what was happening, answered our questions clearly, and made sure everything was working properly before he left. It is such a relief to find someone who is not only skilled but also trustworthy and respectful in your home. We truly appreciate his expertise and would absolutely recommend him to anyone needing appliance repair.

Ali came over and worked like a champ. He took apart our agitator and ordered us a new oneread more

Monny is a certified washer and dryer repair specialist and the finest technician I know in his…read morefield . Professional, Efficient, and on time. Do yourself a favor and call Matthews Appliance first.

Local guy who responds quickly, shows up as promised, and delivers as expected. Wow! Is this 2023?…read more We bought a mid-century home with lots of charisma that needed lots of TLC. Both the washer and dryer were 25 years old but worked well--until yesterday. I tried fixing the dryer without success. I Yelped and discovered Matthews Appliance. Winning. Sent a text and within 2 hours Monny arrived with tools and parts in hand. After an hour not only was the dryer functioning, the washer was also repaired even though I didn't know the top part of the agitator didn't work. These older machines run circles around the newer expensive models that break down often after just a few years. For now I'll keep these golden oldies! Looking for someone to steer you right? Has my "Give 'em a whirl" set to heavy duty and fluff. Call Monny. His prices are more than fair.

I've been waiting since MARCH 4, 2021 for a washing machine part. I've heard back from him once…read moreafter I called & left a message. That was a while back. I paid for the service charge. seems like a Long time to wait for a part! I have to use a washing machine cleaner weekly to help with the smell inside. I'm really upset. I know about Covid & all the back orders on things but this is crazy

Very nice people here, but disappointed with our last two experiences. Last one was asked them to…read morelook at water flow of water dispenser of fridge. They tried a couple of things, installed some new parts, didn't help. However, they still charged me $300 for parts and labor. Our water flow is no better than before the work, so I wasted $300. Won't be using them anymore.

With great reviews on Tumbtack, I'm not quite sure where the bad reviews here are coming from…read more Hired Jak to fix a problem with my washer. He was able to come out that day to assess the issue and order the correct parts. I appreciated his openness in showing me both the damaged parts within my machine, and the cost of the equipment needed to fix it when he gave me my order quote. After the deposit was paid, his team was back on-site to fix the unit within 3 days. When things worked better, but ultimately didn't solve the problem, Jak and his team were very responsive and came over 3 days in a row (including Thanksgiving day) to assess the machine. Ultimately, my washer needed another part to function correctly and due to the cost of that part (along with the previous parts ordered) Jak informed me it wouldn't be cost effective for him to repair the machine. Jak took back his new parts and refunded me for the service, no questions asked. While ultimately Jak and his team were not able to solve my problem, his knowledge, openness, and overall service will have me returning to him if I have appliance problems in the future.

AVOID AT ALL COST! Unfortunately, ZERO stars is not an option…read more I reached out to JACK Appliance Repair to repair my refrigerator. The technician came out and said it was repairable, however, the parts had to be ordered. I was required to pay for the services upfront. Against my better judgement, I paid up front. I also requested a copy of the receipt. After 48 hours of not getting a response or a receipt, I disputed the charge on my credit card. The technician did arrive to repair the refrigerator. He mentioned the dispute and I explained my reasoning behind it. He then proceeded to charge me AGAIN the full amount. My credit card company denied my original dispute stating I signed for it. Now a month later, after having reached out to JAK to get refunded, I still have not been refunded almost $1,000.00 Communication is awful, service is awful and customer service is NOT their priority.

Arthur did a very thorough job. The team was very flexible with my available time and extremely…read moreresponsive.