1. Rocklin Auto Brokers

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Roseville, CA

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Rocklin Auto Brokers

1.0 (1 review)
Open • 10:00 am - 5:00 pm

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11 years ago

I paid them for three years and now, that I want to make a claim, i can't find them! Did they go bankrupt or what?

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AutoNation Honda Roseville - More showroom

AutoNation Honda Roseville

(1.2k reviews)

This is my second car purchased from Autonation Honda in Roseville…read more Our salesperson Ahmad was amazing. He listened to our needs and showed us used and new models. He was very knowledgeable about the products and helped us evaluate our needs to the appropriate units. Negotiations was easy with very little back and forth and closed the deal within an hour. Once the deal was done the paperwork took longer mainly because they were so busy for Memorial Day and it seems everyone was buying a Honda- lol. Overall, nice selection of vehicle to choose from, knowledgeable staff, friendly service. This is a second car we purchased from this dealership over the last several years, so I highly recommend them.

One of the WORST dealerships I've ever dealt with! I have never experienced such terrible customer…read moreservice! We came in ready to buy a car, but the sales staff, specifically Azzeddin Sanif and Aubrae Knight, lied in response to practically every question we asked, making up facts out of thin air and trying to convince us that certain add-ons and extra charges were mandatory because "it's the law" - which was an absolute lie!!! We wasted THREE hours of our time dealing with some of the most incompetent and unprofessional employees I've ever encountered! In the end, we walked out without buying a car and ended up purchasing one at another dealership instead. DO NOT waste your time at this dealership! Save yourself the frustration and go somewhere else!

Roseville Toyota - Toyota Sienna XLE 2026

Roseville Toyota

(2.1k reviews)

I had a very easy and pleasant experience at Roseville Toyota. I purchase my beautiful Lexus NX!…read moreMy sales rep Denys was wonderful! Very professional, personable and informative. I loved that he treated me like a friend instead of a sale. There was never any pressure. Which I find refreshing. Everything went smoothly with Denys. Even the financial rep Quinn was amazing too! They explained everything. They chatted with me like old school mates catching up. Finally Matthew handled the paperwork and contracts. He was incredible as well! I never felt uncomfortable or pressured. It was hands down the best car purchase experience I've ever had.

A few weeks back I had a disappointing experience just from observing how people were treated…read more While I was there, I saw a man who was professionally dressed and appeared to be there for an interview. I overheard him politely asking for a manager several times, but no one seemed interested in helping him. Instead, managers walked into their offices or assisted others while he was left waiting. Watching that made me question the level of customer service and professionalism at this dealership. If someone who is simply asking for assistance is ignored, it makes me wonder how customers are treated after they've made a purchase. First impressions matter, and this experience left me feeling like this isn't the kind of business I'd feel comfortable spending my money with. I hope management takes customer service and basic courtesy more seriously in the future.

Roseville Kia - Our brand new ride! Couldn't be happier!

Roseville Kia

(440 reviews)

We had an outstanding experience purchasing our new 2027 Kia Telluride Hybrid, and we cannot…read morerecommend working with Dominic enough! From start to finish, Dominic was professional, knowledgeable, and incredibly patient. He took the time to answer all of our questions about the new hybrid setup, walked us through the features, and made sure we felt completely comfortable with every step of the process. There was zero high-pressure sales tactic--just honest, straightforward communication and top-tier service, Jeff in financing was friendly, courteous, professional and informative as well. If you're looking for a smooth, hassle-free car-buying experience, head over to Roseville Kia and ask for Dominic. We couldn't be happier with our new Telluride Hybrid! 5 stars all the way!

It took me three years to finally write this review because, quite frankly, I'm still upset about…read morethe experience and the financial consequences I've been dealing with ever since. Three years ago, I made the unfortunate decision to purchase a vehicle on my own for the very first time. I walked into this dealership with my financing already arranged at a fixed interest rate. I originally wanted a Kia Sorento, but for reasons I still don't understand, the salesperson steered me toward a Kia Niro. Since it was a hybrid, I decided to consider it. The real problems began when I got to the finance department. Despite arriving with financing already secured, the finance manager switched my loan to a different lender at a higher interest rate. When I questioned why, instead of providing a clear explanation, his response was, "Well, we got your monthly payment lower. Isn't that better?" What he conveniently failed to explain was how extending the loan term could lower the monthly payment while costing me significantly more in the long run. Then came the add-ons. I was presented with three different packages that included things like maintenance plans, extended warranties, protective coatings, and other extras. At no point was it made clear to me that these packages were optional. As a first-time buyer, I genuinely believed I had to select one as part of the financing process. I chose the least expensive package, which still added approximately $10,000 to my loan. By this point, I had been at the dealership for over three hours. I was exhausted, overwhelmed, and just wanted to leave. Looking back, I recognize that I should have walked away, but I also believe a reputable dealership has a responsibility to be transparent with its customers, especially those who are inexperienced. I walked in with a $5,000 down payment and walked out with approximately $50,000 financed, a monthly payment close to $1,000, and a 60-month loan on a vehicle priced around $38,000. Three years later, I am still dealing with the consequences. I owe significantly more than the vehicle is worth, and getting out of this loan without taking a substantial financial loss feels nearly impossible. I take responsibility for not knowing more about the car-buying process at the time. But being inexperienced should not make someone an opportunity to maximize profits at their expense. I trusted the people at this dealership to guide me through a major financial decision, and instead, I walked away feeling completely taken advantage of. What bothers me most is that everything that happened may have been technically legal, but that doesn't make it ethical or right. This was, without question, the worst financial deal I have ever made, and one that continues to affect me three years later. I will never set foot in this dealership again. I hope sharing my experience encourages other buyers, especially those purchasing a vehicle alone for the first time, to question every number, decline unnecessary add-ons, and never feel pressured to sign anything they don't fully understand.

Mercedes-Benz of Rocklin - all their vehicle are lemon law and they're not honest as well as they play to much games everyone report them to BBB

Mercedes-Benz of Rocklin

(649 reviews)

We have been having our two MB's serviced and repaired at Mercedes Benz of Rocklin for the past 5…read moreyears. Wayne Schmid has been our service advisor and it is because of him that we continue to bring our vehicles there. Also the service technician "AJ" has been performing the recent repairs and services on our vehicles and he is exceptional. He is very detailed in the video summary that is provided by the dealership. He is conscientious and his work is neat and complete. It is strictly because of these two gentlemen, that I would give MB of Rocklin's service department 5 Stars.

LEGALLY BINDING DUE BILL IGNORED, DISORGANIZED MANAGEMENT, SUBSTANDARD WORK…read more I drove approximately six hours to Mercedes-Benz of Rocklin to purchase a 2026 Mercedes-Benz GLA 250. Upon arrival, I found undisclosed paint damage on the rear hatch and a dent on the passenger door. Both items were placed on a legally binding due bill as a condition of sale. The experience trying to get these items fixed has been an absolute nightmare of poor communication, ghosting, and terrible workmanship. THE POOR COMMUNICATION AND GHOSTING: Coordinating this repair from 6 hours away was made intentionally difficult by staff. I reached out to my salesperson, Julio, to coordinate an appointment around a flight out of Sacramento to avoid multiple long round trips. He went completely radio silent for over two weeks. I escalated the issue directly to a manager, David Trifeletti, who completely ignored my email. When Julio finally replied three weeks later, he admitted that David had received and read my email but simply chose not to respond to me. THE FORGOTTEN APPOINTMENT AFTER A 6-HOUR DRIVE: Julio explicitly confirmed by text multiple times that my appointment was set for August 11 at 10:00 a.m. Yet, after making the 6-hour drive to Rocklin, I arrived only to find the service department had absolutely no record of my appointment in their system despite text confirmations. Luckily Wayne & Kenny fixed the blunder and got me in, (and the only reason this isn't a zero-star review.) Later, when the car was returned to me completely dirty, Kenny stepped up again without hesitation to have it washed. These two know what luxury service means. THE "ACCEPTABLE" PAINT FAILURE & DISRESPECTFUL SERVICE: After the scheduling mess, the rest of management failed completely. David called and spoke quickly, "Your car is ready" without even identifying himself or where he was calling from. When I inspected the trunk, the repair was shocking. The tech heavily caked, globbed, and layered a thick, jagged ridge of paint directly under the central Mercedes emblem (see photo). It is uneven, grainy, and rough. Managers David "spoke on behalf of Darrell" and flatly told me that this amateur smear is "acceptable dealership level work" and refused to fix it flat. WARNING TO BUYERS: This dealership will sign a Due Bill to close a deal, but sales and management will ghost you, botch your scheduling, and force you to accept garbage repair work once they have your money. Beware of their post-sale promises.

Rocklin Auto Brokers - carbrokers - Updated October 2026

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