1. Rockfab Kitchen & Bath

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Christiansburg, VA

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Rockfab Kitchen & Bath

5.0 (1 review)

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7 years ago

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The Home Depot

The Home Depot

2.7(11 reviews)
0.6 mi
•$$

I think the employees are quite helpful and welcoming in general. The issue I ran into could be a…read moremanagement issue as there was no one to help in either the appliance and blind and decor areas. This was on Saturday late afternoon and I've been walking around there 20-30 minutes and not a single employee to help. I had to find an employee elsewhere to call for help in those departments. Once there, the associates were helpful. Later on at checkout, they made a mistake and did not take the 10% off my appliance purchase. I had to go to Customer Service and wait for over 30 minutes to get this corrected. There was only one person in front of me, but looked like he had a number of internet order issues and the CSR had trouble resolving them. Another CSR came over to assist, however did not know know what to do. Finally another CSR came and was able to credit back the error they had made. Could be another staffing issue, where they should have recognized the delay and called for more help. Anyway, no compensation for wasting all my time due to their error. Coincidentally I had a appliance delivery issue with Lowes and they went out of their way to remedy and compensate. If I had to do it over again, I would have bought from Lowes. Am tempted to cancel my order from Home Depot, but don't want to waste any more time with them. So one star off for the staffing issue and one off for the bad Customer Service experience.

There is no need for resolution. I have resolved the issue as I purchased a water heater from…read moreLowe's. The heater was delivered the morning after the purchase. Yep, they delivered it in the snow. Perhaps the best resolution would be that Home Depot create an in house delivery service. It is apparent that the outsourcing the delivery of your product is not working for you.

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The Home Depot
The Home Depot
The Home Depot

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Tetra-Spectrum Brands - A $40 brush.... cheap!

Tetra-Spectrum Brands

4.0(4 reviews)
3.2 mi

i contacted this company regarding a product purchase. the product, a FURminator dog comb is a…read moreSUPERB product, we got a lot of regular use out of it. a mechanism designed to clear the comb of accumulated hair broke, and so, i contacted this company. with verification the product was legitimate, they promised to send a replacement comb, no charge. that is absolute A-1 service!!! their attention and action has solidified my relationship with their product line and i will not hesitate to purchase more of their products in the future. good business practices promotes more good business.

Furminator brush: Bad product…read moreBad Service No help from Chewy.com Hiding their identity from the public A $40 brush broke, I hadn't even used it that much. So all of the talk of this being a great product, throw that out the window. I bought it through Chewy.com. They were of no help. Trying to locate "furminator," which is the brand name of their product, I could not find it with any rating entity!!! I then saw the name, simply put as furminator.com. To make a yelp complaint, I had to look further to see that they are listed as spectrum products. Even further research on the Yelp site did I find that it is actually listed as Tetra-Spectrum Brands. Are they hiding behind all of these layers? I think so. After all, there are only THREE reviews for them on Yelp. How can a company of this size only have THREE REVIEWS?!?!?!?!?!?

Bath & Body Works

Bath & Body Works

2.8(4 reviews)
0.4 mi

I came through here before a movie next door to kill some time and to check out their big "annual"…read moresale. The sale typically offers a large discount on some of their lotions, soaps, etc. The store wasn't too busy although there were a few people strolling around. They tend to put everything into giant bins & label above what the prices would be. I found a specific set of items that had no prices on them. At all. I had to flag down a clerk to find out that they still wanted $2 for a small bottle of lotion. The store is smaller so you won't find a ton of inventory of larger stores but sometimes benefits that it won't be sold out.

I had the worse experience in your store yesterday. I went to your store in Christiansburg to just…read moredo an exchange. Body cream , lotion just for a different scent. The cashier was very loud with the fact that I returned some items and that I didn't have receipt and also that some of my fragrances were old. All of my fragrances were brand new and never used. By this time she had everyone that was in line and that was working the registers looking at me. Someone else came to help her. And asked the person that helped her isn't it okay to exchange as long as it's lotion for lotion or body cream for body cream? She stated yes. Beverly preceded to say "you people always get offended"! I asked her "what do u mean by you people"? She ignored me and preceded to argue with me saying y'all are always get offended. She went on to help another customer and was still fussing about the entire situation that she made with my exchange. I could have easily argued with her as she continued to go on and on until I left. But I chose not too. Her name is Beverly at the store in Christiansburg. Horrible customer service. The statement " you people" in the world we live in wow. It shows that the country still have a lot more work to do. We should all be treated equal, regardless of race, gender, etc. I don't think I will ever go back to this store again. I hope that you realize how people like Beverly can make your company look. It's not good at all.

Rockfab Kitchen & Bath - homeandgarden - Updated November 2026

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