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Rockfab Kitchen & Bath

5.0 (1 review)

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7 years ago

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Tetra-Spectrum Brands - A $40 brush.... cheap!

Tetra-Spectrum Brands

4.0(4 reviews)
3.2 mi

Furminator brush: Bad product…read moreBad Service No help from Chewy.com Hiding their identity from the public A $40 brush broke, I hadn't even used it that much. So all of the talk of this being a great product, throw that out the window. I bought it through Chewy.com. They were of no help. Trying to locate "furminator," which is the brand name of their product, I could not find it with any rating entity!!! I then saw the name, simply put as furminator.com. To make a yelp complaint, I had to look further to see that they are listed as spectrum products. Even further research on the Yelp site did I find that it is actually listed as Tetra-Spectrum Brands. Are they hiding behind all of these layers? I think so. After all, there are only THREE reviews for them on Yelp. How can a company of this size only have THREE REVIEWS?!?!?!?!?!?

i contacted this company regarding a product purchase. the product, a FURminator dog comb is a…read moreSUPERB product, we got a lot of regular use out of it. a mechanism designed to clear the comb of accumulated hair broke, and so, i contacted this company. with verification the product was legitimate, they promised to send a replacement comb, no charge. that is absolute A-1 service!!! their attention and action has solidified my relationship with their product line and i will not hesitate to purchase more of their products in the future. good business practices promotes more good business.

Bath & Body Works

Bath & Body Works

2.8(4 reviews)
0.4 mi

I came through here before a movie next door to kill some time and to check out their big "annual"…read moresale. The sale typically offers a large discount on some of their lotions, soaps, etc. The store wasn't too busy although there were a few people strolling around. They tend to put everything into giant bins & label above what the prices would be. I found a specific set of items that had no prices on them. At all. I had to flag down a clerk to find out that they still wanted $2 for a small bottle of lotion. The store is smaller so you won't find a ton of inventory of larger stores but sometimes benefits that it won't be sold out.

I had the worse experience in your store yesterday. I went to your store in Christiansburg to just…read moredo an exchange. Body cream , lotion just for a different scent. The cashier was very loud with the fact that I returned some items and that I didn't have receipt and also that some of my fragrances were old. All of my fragrances were brand new and never used. By this time she had everyone that was in line and that was working the registers looking at me. Someone else came to help her. And asked the person that helped her isn't it okay to exchange as long as it's lotion for lotion or body cream for body cream? She stated yes. Beverly preceded to say "you people always get offended"! I asked her "what do u mean by you people"? She ignored me and preceded to argue with me saying y'all are always get offended. She went on to help another customer and was still fussing about the entire situation that she made with my exchange. I could have easily argued with her as she continued to go on and on until I left. But I chose not too. Her name is Beverly at the store in Christiansburg. Horrible customer service. The statement " you people" in the world we live in wow. It shows that the country still have a lot more work to do. We should all be treated equal, regardless of race, gender, etc. I don't think I will ever go back to this store again. I hope that you realize how people like Beverly can make your company look. It's not good at all.

Rockfab Kitchen & Bath - homeandgarden - Updated May 2026

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