I live just two minutes away from this location, so I visit their deli when I'm ono for it. I often…read moreencounter the associate named LUZ, her customer service, on average is subpar. She always doesn't seem very happy to be there, and she does not hesitate to make her customers feel that. It never bothered me, nonetheless.
Today, however, I stood in line behind a mother and her son. Luz was tending to them as I waited for my turn, then LUZ just started asking, in a very loud manner, several times "ANYTHING ELSE?!?", while the mom and son were deciding (in an uncomfortable way, as she was pressuring them). As I observed this, I couldn't help to notice how rude this behavior was for a customer service staff. I continued to mind my own, until she then turns to me, and RUDELY says, "CAN I HELP YOU?!?". So, I answered that she is being very rude to the customers in front of me and that she needs to exercise patience because they are not finished yet. The boy thanked me for giving them more time, and he shows photos on his phone of what they needed more, LUZ, showing irritation towards the mom and the son, demands the phone so she can see for herself. Which again is not a very ideal way treat customers when you are representing a company like Safeway. No Aloha. Nothing. Just sheer rudeness.
Fortunately, Judith was there. She smiled and patiently helped the mom and son instead, then helped me afterwards. The boy thanked me for showing patience, something LUZ did not, I personally commend and thank JUDITH for showing professionalism and ALOHA. That's what SAFEWAY is all about - ALOHA from staff like JUDITH.
LUZ, however, needs to be corrected by the management ASAP. I understand working in customer service is not easy, sometimes even frustrating, we are just humans after all. However, the mom and the son, and I, were not demanding excellent service from LUZ. Just patience, and lack of rudeness (to say the least) will be appreciated next time.
FIVE STARS for JUDITH
ONE STAR for LUZ