We recently completed a kitchen remodel through Lowe's. The process from planning through countertop selection went smoothly. However, the countertop installation with Rock Solid Granite & Tile did not meet expectations.
Despite the "What to Expect" document stating that customers may view their slab beforehand, I was never given that opportunity. My countertop measures 104 inches, and the manufacturer lists slab lengths at 113 inches. Even so, the installers placed a seam approximately two feet from the end of the counter--directly in a primary work area and above the dishwasher, where heat and moisture are common concerns.
When asked about the placement, the installer dismissed my concerns, stating it was standard practice. At my request, the owner of Rock Solid--the installation company--visited the site. He insisted the seam was "perfect." When I asked why the seam was necessary given the slab length, he responded that Lowe's "doesn't care about you or me," and that going directly through his company would have provided better options and education. He further stated he could place seams anywhere because "it's in the contract."
This experience was disappointing. Regardless of where a customer purchases their countertop, they should expect quality workmanship and service. Based on my experience, customers in Eastern Idaho should be aware that ordering countertops through Lowe's or Home Depot may result in substandard installation work. read more
