Stayed here during my trip of north island. What i liked:…read more-only 10min walk from intercity stop -clean rooms and bathroom -good price quality -friendly reception that happily provides tips -parkinglot available -at night, it is quiet!!! (so i can get proper sleep) Rotorua is very popular during summer, so i booked well inadvance hostel and my tours. Will definitely return.

I regret not putting this review up back when I visited in August 2017. I don't remember the…read morespecific room # I stayed, the name of the lady who served my boyfriend and I breakfast in the morning nor the name of the concierge, but they all left a lasting positive impression on me while staying for a couple days. The hotel inside and out seemed a bit old-fashioned and Victorian-styled, but it seemed like an established location. The gentlemanly concierge who was well-dressed and well-spoken greeted us warmly and helped us to our room. Our room was great! Very clean and neat; it also had PLENTY of space to relax in the bedroom, living room and even the bathroom. Slept like a baby, too! As for the amenities I noticed (since we didn't stay there the entire day), the hotel's centermost area had dining areas which were a bit difficult for me to navigate, but it looked like it could hold quite a few people for events. There's an outdoor area with eating tables and a small outdoor heated pool which we also didn't use, but seemed cute and cozy. Wi-fi and TV were available for use as well (we had no issues with them). We ordered breakfast to be sent to our rooms and were greeted by a friendly lady. The food was EXCELLENT. I clearly remember my salmon eggs benedict like it was yesterday. Incredibly tasty and totally started my morning! I think older folks would like this hotel, but I think open-minded, younger people could appreciate this the location as well. The staff, especially the concierge, was incredibly helpful and friendly. It's the first time I've been to a hotel like this, and I definitely wouldn't mind coming back again should I visit Rotorua once more.

The Estate Room (#26 Dr. Wallis) was well appointed and comfortable. The only complaint we would…read morehave is that we were told to walk through the breakfast area right after checking in, and roughly an hour after tried to go through and we're stopped due to a private function. Now if they had told us there was an alternate route when checking in, we would have taken that. Second issue, the next morning at breakfast we went into the breakfast dining room as instructed at check in, and we were abruptly told to wait outside by female staff until her "colleague" could assist us. Now, in most cases, this would be fine. However, we were merely following the instructions given at check in. She also could have employed more tact & courtesy in how she communicated. After we were seated we were still a bit gobsmacked at how unprofessional and abrupt the staff member was. Finally, despite turning off radiator in the room and opening a window, the rooms were VERY warm. Likely fine for Western tourists, but for those of us living in the area, it was way too warm. Overall, a pleasant stay, but would advise that staff to get in the same page to avoid awkward situations when conflicting messages are given to guests.

Stayed here on a Friday and Saturday night for a running event happening in Rotorua. The place is…read moreeasy to find with large signage along the road. The complex appears to be a hotel/motel which has been converted into a hostel. The staff were super friendly on check in and throughout the stay, and the front desk lady took the time to walk us around to show us the property. The hostel has a large kitchen with a number of new hotplates and ovens, and large stainless steel benchspaces for preparing meals, however could do well to have some larger commercial style refrigerators. Found there were enough utensils for our use, however it could be somewhat limited in the availability of pots and pans when busy. There is a large TV room with lots of lounge seating and a huge LCD television with SKY tv box, DVD's available from reception, and you could plug in a hard drive using the USB port to watch your own movies. We stayed in a 8 bed dorm which we had to ourselves the first night, and shared with 3 others on the second night. Each of the dorm rooms has their own ensuite bathroom which is cool. The shower was adequate and there was also a hairdryer fitted to the wall. The beds are probably the best I've ever slept in at a hostel, and much better than many hotels I've stayed at. I had the best sleep here thanks to these beds! They are also made when you arrive, which is awesome - you can just rock in and rack out if you want. Also they don't allow anyone to check in to occupied rooms after 10pm so you won't be disturbed late at night by late arrivals. The pools are great - there is a one is cold, one is warm, and a smaller one is filled with mineral water which felt awesome on the skin. They also have free wifi, you collect a code from reception which gives you 4 hours of access (which became a little tedious having to enter codes every now and then - but it worked and was pretty fast). Great hostel, good sleep quality, plenty of space, pools, large kitchen, awesome TV room, friendly staff. What more could you want? Its only a short walk from town. If I'm back in Rotorua I'd definitely stay here again!

The rooms smell like rotten eggs. Got worse the longer we stayed there. Opening the window helps a…read morelot! The service was great and it was overall an okay experience.

I wasn't too impressed at this hotel. The rooms are dark without much lighting available and seem…read moreoutdated. There are hardly any convenient outlets, which makes it hard to plug a bulk travel adapter into because the outlets are along the edge of the floor. I mean, but it's still a decent place to stay in for a night. The indoor pool is beautiful. I didn't get a chance to swim in it, but it looks so serene and calm. I don't really remember much from this hotel, besides the lobby being dark. The hotel is conveniently located next to PAK'nSave (maybe 5 minute walk), so if you're hungry or looking for snacks for your trip, definitely stop by the grocery store on your first night.

This is a hard to review becasue I had both the best and the worst of times here. Checked in late…read moreinto room ONE, which had been getting the PM sun all day the shades were fully up. It was like 95 degrees when I got to the room. I turned on the AC closed the blinds went to dinner came back and it was maybe 85. Too hot to sleep they brought a fan with a cooling unit. DID NOT SLEEP. Tried the internet since too hot to sleep and ZERO. They called the company reset it and it barely worked and hardly did the entire time except in the common areas. The good news was the weather changed and I loved my second day, enjoyed the pool and had the best dinner of the trip with the degustaiton menu in their little restaurant. I walked up the street to use the internet at the Craft Bar. It wasn't cheap and I owe a lot of the problems to my room, on the sunny side and with the AC in the adjoing room.

Location: This town is pretty small so location wasn't an issue. It's within walking distance to a…read morelot of restaurants. Grocery store a bit further if you don't have car. It was about a 15 minute walk. Tours do pick up from the front entrance. Rooms: Ours was on the 2nd floor but luckily they brought our luggage up for us as the rooms weren't ready when we arrived. The two bedroom we had was okay, nothing special. There was a strange smell in the bathroom- like sulphur, which reminded me of Iceland. It was unpleasant. There is a small "kitchen" area but the counter and sink were pretty high. Service: I am giving this hotel 5 stars mainly because of the service, which is something I rarely do. Everyone at the front was extremely helpful and nice. They were also very hard-working as they seemed to cover the front checkin checkout, luggage service, as well as the restaurant. We called down with questions and by the time we came downstairs, they had printed out a map for us. I accidentally left my laptop in the room and after I emailed them, they shipped it out to my next destination. The hotel I was going to didn't even respond to me until days later.

We stayed here while exploring Rotorua. Being unfamiliar with the hotels in the area, we opted to…read morestay here. The hotel was familiar like any North American Holiday Inn. Rooms were spartan, but extremely clean. The best parts were that it had geothermal features behind the hotel that you could watch from your room (pictured). There was also a wonderful pool which also allowed you to enjoy some of the geothermal features in the distance. In all, I would gladly stay here again.

We stayed here 1 night in December…read more First, location: the hotel is located a little outside of city centre but right next to thermals. Second, atmosphere: the lobby is large and familiar like an old school Holiday Inn is. We had a thermals facing double queen room on the second floor that overlooked the pool too. Room.was clean with crisp bedding. Third, service: did not try any of the food so can't comment on that. The front desk personnel acknowledged IHG elite program status and explained all the benefits that applied. I mentioned ahead of time that we were celebrating our anniversary on this trip and the staff kindly had a dessert tray delivered to the room. Outstanding gesture! Overall, nice hotel and I would stay again.

Very clean and comfortable lodging. Four of us stayed in unit #1 and there was plenty of room…read more Staff was kind and welcoming. We enjoyed the hot tub and pool. Good value, would go back.

I thought I reviewed this earlier but it was only a comment so I will post again. We are here now…read moreand these people couldn't be any nicer! Rooms are clean and provide everything you would want. I understand why it is rated #1 on trip advisor. Real coffee, a carafe of cream, cookies, spas, bikes, a pool, plenty of suggestions, coupons for attractions, and friendly people. We searched and searched and this exceeded our expectations. Highly recommend this place. Check out my photo of the heated pool too!

It's not your typical best western. I want to say it's quirky, but in the most wonderful way…read more The woman at the front counter was so kind and personable. She was so quick to help with anything we needed and had so many suggestions on things to do in the area. Our room wasn't some cookie cutter room. It almost felt like they were all little studio apartments and I loved it. The bed was comfortable and I absolutely loved the heated mattress pad! We felt safe in the hotel area and we couldn't have been closer to all of the activities we had planned!

The woman working the front was absolutely lovely. She was friendly and helpful with suggestions…read more The dining staff was very knowledgeable and helpful with recommendations. The chef made an excellent dinner for my wife and I. I still think about that venison roast! Our room sat next to the trout stream. Our only regret was not staying longer.