In my search for a new dentist, since my longtime childhood dentist retired and sold to his practice. I opted to try Rock Hill Dentistry.....Why not!!! Especially since they have a "New patient special" The special is $59 for an exam, cleaning and ex-rays. You can't beat that with a stick. The office is located off Manchester road, directly next to Farottos Pizza. I love the parking, it's plentiful and easy to get in and out. The office is extremely spacious. The waiting area is neat. When you are called to the back there are soo many areas. I began with ex-rays. I've never received 3-D ex-rays before. They are extremely comprehensive. Then I received my cleaning which the exam followed after. My dentist, whom I found out is leaving, can't remember her name off hand for the life of me. She is excellent! I have been seen by her on both my visits. I go to the dentist every 6mths. My mother has had us at the dentist faithfully since I was 3yrs old and we went every 6mths like clock work, one of the main reasons I haven't had a cavity. Anyway, back to my visits. The staff is extremely polite and go above and beyond. I absolutely enjoyed my time here. If you do not have dental insurance they will offer a payment plan. On my first visit I received a fluoride treatment, at the cost of $20. Of course you will receive the standard to-go dental kit, sometimes you may have to ask. The customer service is phenomenal. read more

Their website says they accept my insurance. Oh yeah, they accept it but it's not in network. Ethically they should have stated that when I asked about insurance. They sent me a bill for $ 1500.00 for a cleaning! A poor cleaning I might ad. Very disappointed. Needless to say I won't be back. I hope this review prevents someone else from getting played. read more

In February 2025, I acquired an abscess in a tooth. Unfortunately, our former dental group was no longer in-network, so I had to switch to a new group. Given the timing and the painful abscess, I went where I could get in, and that was my first mistake. Over the course of five months, I saw a dentist at Francis Park Dental Group and Rock Hill, as well as their St. Peter's location, all part of the SMILE Generation Network. I had a tooth that required an extraction and an implant, but their diagnosis was far more extreme; they went as far as telling me that all my teeth were loose and that I required much more work before they would complete the implant. Scare Tactics, and I fell for it! In July of 2025, I was to have the first half of my mouth, as I understand it, deep-cleaned and scaled on the left side. On that day, I am not sure what they did, though I can tell you it was the most painful dental experience I have ever had. I paid nearly $1700 up front for the left side of my mouth, with them assuring me that insurance would cover the rest. A few days after the procedure, their Rock Hill office called to inform me that they had not received preauthorization to proceed and that I now owed them another $ 1,500. They also requested that I track down my periodontal records from over 20 years ago, which is impossible to do. They bought the cart before the horse, and when I clearly understood that the work they were performing was neither necessary nor approved by both my dental plans with Delta, I canceled the procedure for the right side. They then said they would deep-clean the gums, after which we could proceed. I canceled that too and immediately found a new dental group. Since that time, I have been assured that my teeth are not all loose and that whatever they did in July was likely not required. I have also found that they charge nearly twice as much as Southwest Oral Surgeons for bone grafts, which is unacceptable. I have researched the group and found that this corporation operates a network of offices using scare tactics, an ongoing "extra"smile-generation credit card to trap customers into inflated dental work and interest charges. read more

Only giving 2 stars because my former dentist was amazing! Was told at my last cleaning that in 6 months for my next appt I would be seeing a new dentist. Fast forward to less than a week before my appt and I miss a call saying they are rescheduling. Great, whatever. However, I cannot reach them back. I have been timed out on TWICE trying to reschedule. I am just put on a hold so long the phone call ends. Apparently they don't have a dentist yet, and they've been closed for a bit? Either way, something that didn't need to be my problem. This all should've been communicated way ahead of time. I'm just finding a new dentist, which is hard to do, and delays my cleaning. I like the ease of Smile Generation + PDS but, they really have not so great practices in corporatizing the dental office experience. Your dentist shouldn't be run like an understaffed sub shop. read more

My experience with Sean Cooney is very pleasant he's the best dentist very polite listen closely where it makes you feel comfortable I would recommend him highly read more

This is the worst dental clinic I've ever been to. They change appointments at the last minute, have terrible communication, and tell you to get treatments you don't need. Go ANYWHERE else. read more

100% recommends!!! Dr. Ashley Chimelis and her assistant Star were the best team. They took super care of me and were very supportive and professional from the beginning to the end. Thanks for replacing my crown. I will be back for my cleaning in July! read more

With Covid-19 making everything more difficult this year, I was a bit worried about getting my teeth cleaned since I'd have to be unmasked. However, after receiving the okay from my endocrinologist and reassurance from the Rock Hill Dentistry staff, I was finally ready to see a to get these chompers cleaned! Rock Hill Dentistry is taking multiple precautions to keep their patients safe during their appointment. Upon check-in, patients are required to answer Covid-related questions and have their temperatures checked. Then patients are escorted back to wash their hands and sanitize their mouths with a quick mouthwash. All stations are wiped down after each use, and then a clear tape is applied over the area that's been cleaned. I felt safe and relaxed during my x-rays and dental cleaning today, and the staff were all so kind and friendly as always! I appreciated that Asia informed me the fluoride that was recommended for my teeth wasn't covered by insurance, and that it would be $30 if I would like to proceed with it. No one likes getting surprise bills, so it was nice to know and be able to decide beforehand. Dr. Phillips was wonderful as always, and I always enjoy getting to talk with her (even if I have dental tools in my mouth)! Thanks so much, Rock Hill Dentistry, for a safe and wonderful cleaning today! read more

Rock Hill Dentistry - Really thorough x-rays done at Rock Hill Dentistry. Enjoy looking at my teeth - General Dentistry Near Me - St. Louis, Missouri

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Worst customer service I have ever experienced. They get you in the first appointment to get your business and then you might as well forget it. They cancel your appointments without notifying you. No one responds to emails. You are lucky if you can get through when you call and no one can help they take your information and tell you someone will call you back and they never do. After my first appointment. I have gone round and round trying to get anyone to help me schedule appointments. They never call to tell you your appliance is in for try in. You have to call repeated times to finally get someone to schedule the appointment. The office never seems that busy and they have multiple receptionists but no one can seem to ever help the customer. Thousands spent and you cannot get service. This was a new dentist for me. I had planned on continuing with additional treatment once I get the first item completed but again 2 months in and same issues. Emailed yesterday morning, No response to the email. I called this morning was immediately put on hold. It seems they value no one's time or business. If I can ever get my final appoinment and finished product I will need to start looking for a different dentist to complete the work. Extremely dissapointed. read more

I went in for a full exam for a new patient because my employer switched providers, so I could no longer go to my old dentist. The assistant and hygienist were very nice and accommodating. On another note, I had two root canals that were done previously that need crowns, and the dentist (Ashley Morales) told me at first that it was "impossible" to put crowns on those teeth, so she told me that I had to get them pulled and either get an implant or a bridge. I had a very bad experience with getting a tooth pulled when I was younger, so I absolutely did not want to do that unless it was a last resort, and I asked her why they would give me a root canal on teeth that they would have to pull anyways. At that point, she informed me that technically they could put crowns on them, but they would have to go through x, y, and z process to do it(which I had done on another crown I already had), and she didn't want to out of good faith because she didn't think it would last long term. I told her that I didn't care if it didn't last long-term, but I still wanted to do the crowns now to try it out before getting my teeth pulled. I told her I wasn't going to get my teeth pulled unless it was an absolute last resort. When I said this, she essentially shut down and told me that I could either get a second opinion or go back to my old dentist then, and then told me that I probably didn't want to hear the benefits from the coordinator so she was going to take the paper bib off and she would have someone walk me out, and then she got up and walked out without even letting me respond. I needed other separate work done that we had already gone over, so having her say this and throw everything else out the window just because I didn't want to get those two teeth pulled came off very unprofessional and honestly snobby. And I would not recommend this office because of this experience. Patients should always be presented with all options in an honest and transparent manner, and they should not feel like they're forced to go with an option just because a dentist prefers to do one thing over another. They could have still taken care of the other things I needed done, but now I have to look for another dentist that will hopefully have more professional mannerisms. read more

I don't recommend this office. I think they'll benefit from having fewer patients because they can't manage their existing patients. They have repeatedly rescheduled my appointment, which isn't great but likely a good reason exists. However, it really pisses me off to be told that they contacted me... when they didn't... that they emailed me... when they didn't... that my wife changed my appointment for me... when she didn't. Obviously I can't prove the third one, but I can actually prove the first two. It's also just terrible customer service to tell me that it was my fault (or my wife's fault) that I wasn't aware that my appointment had been cancelled. That being said, two stars (instead of one star) because they were closed when I got there just before my appointment time, and the front desk lady opened the door to tell me that the office was closed for the night and my appointment had been rescheduled. read more

It pains me to have to revise this rating, as this office used to be awesome. When I first visited, they were the most responsive and accommodating dental office I can remember! However, since my initial visit and Dr. Stoeppler's departure, there has been a revolving door of dentists and administrative staff. I recently received some...not great dental work by one of the newer dentists there, but chalked it up to coincidence. After having 3 preventive crowns placed and then needing root canals on all 3 teeth within two weeks (one of which I still need to complete), it came time to have my temporary fillings replaced. I had planned on having this done at another office, as I wasn't super thrilled with the initial work, but after speaking with the dentist (who was conciliatory and apologetic) , I decided to give them another chance. I had already taken 8 hours of PTO from work to get my crowns and root canals done (after initially scheduling my crown appointment at 4:00 and being asked that morning to come in at noon instead) so the appointment I had today was scheduled for 5:00 so I wouldn't have had to miss work. Around 9 AM, I received a call from the front desk asking if I could come in at 1:00 instead--I told them I wasn't able to take off work with such short notice, but could talk to my boss and maybe make 3:00 work. The receptionist then told me that if I wasn't able to make it at 1:00 (again, my appointment was initially offered and scheduled for 5:00 PM), I would need to reschedule "because the dentist had cancellations and didn't want to wait around for 5 hours with nothing to do." I understand the predicament, but I (like most, I would imagine) cannot suddenly take half a day off of work because other patients have cancelled, or the schedule hasn't filled up. I really do like the dentist as a person, so I'm bummed it didn't work out, but it is what it is. Fair warning if you plan on evening appointments! read more

What the scam-hell is going on at this place. Went in for a $59 cleaning and they tried to convince me that my teeth needed a $1400 cleaning?? What?? $1400 for a cleaning? But if I purchased a $111 policy from them they would knock it down to $900.. WHAT? Are you kidding me? This was after the dentist telling me I had no cavities but required a deep clean. This was after she poked my gums so hard that they bled and I complained to her about how hard she was doing it.. and she told me "it's not suppose to hurt that much" really? I know it's not suppose to hurt, it's the amount of pressure you are putting behind that metal rod you are shoving down to my roots lady! It was the most unprofessional exam I have ever received. I explained that i go to the dentist regularly and NO ONE has ever hurt me like she was doing. Ummm hell to the no! I have had deep cleanings before and it has never hurt nor have I ever paid that amount! Funny thing is literally 60 seconds after the dentist telling me that I needed a deep cleaning, immediate pops in a finance lady trying to sell me on the $1400 cleaning. I was livid! I think the $59 advertising is just to get people in the door so that they can try to them convince them that they need more! I take very good care of my teeth and I was not going to be taken advantage of from this place! The ONLY reason I came here was for the $59 cleaning as I travel for work and it was conveniently located where I was staying. Needless to say, I didn't get my $59 cleaning, and I will never recommend this place. My advice is to take your business somewhere else! read more

From the moment you walk into Rock Hill Dentistry, it's obvious that this office isn't like the rest; there aren't any stomach-turning smells or blood curdling sounds. The entire experience from start to finish was fantastic. The front-office staff is incredibly happy, helpful and authentic (shoutout to Alexa!) Precious on the X-ray team was kind, funny and efficient. And the attending dentist, Dr. Desamero, is very knowledgeable, compassionate, and was dedicated to ensuring all of my questions were answered. Although I'm not entirely happy with the news I received (I have to have a wisdom tooth extracted soon), I am very pleased to call Rock Hill Dentistry my new dentist. read more

I went here for the cleaning and x-rays that were covered by my insurance. After the x-ray they told me they would only give me a special cleaning that was not covered by my insurance and was going to cost me $800 out of pocket. When I asked them to just do the normal cleaning since the special one was out of my budget, they refused. Every other time I've visited a dentist, they may advise me to get other things, but they still did a basic cleaning. Unfortunately, since they have already charged my insurance for an exam and X-ray I can't go anywhere else now, and won't be able to get a cleaning for 6 months. I can honestly say my oral health is worse because of my visit to this place. read more

This office cannot be trusted. They will try to max out your insurance as much as they can. I went in three years ago for a crown. They kept me there for 5+ hours and tried to max out my insurance with everything they could. Just because my "insurance covered it" they said I needed it. For example like a fluoride treatment that is usually done on kids and teens, not adults they said I needed it. They also overbilled my insurance company by billing for four 3D scans and X-rays I did not need as I went in just for a crown. When I called my insurance company they stated that is not normal but the insurance company didn't mind because it still fell within my limits. Now three years later, I contact them because the crown they installed has failed and I was told it comes with a 5 year warranty. They will not honor it first the reason was that I did not go in for a teeth cleaning once every 6 months. Then it changed to they will not honor because I did not get my crown inspected by them once a year. Then they tried to reason saying the doctor that put the crown in has retired so they can't honor the warranty. The story goes on. The office manager Nathan admitted the crown does have a 5 year warranty, but the two lead doctors at this office is refusing to honor it. They simply will not. I asked for proof of any of the paperwork when I went into their office stating the requirements to maintain the warranty and Nathan admitted when he went through, they could not find anything in writing that states I had to do certain things to maintain the warranty. They still will not honor it and he tried to pass me off to a "regional manager" that does not have a say in the matter since it's up to the doctors. Again, DO NOT Trust them. Go somewhere else and they will treat you more fairly and probably be easier on your wallet. read more

They prescribed me a medication that i told them i was allergic to which is ILLEGAL and i will take up legal action that's malpractice and frankly fucking ridiculous. read more

Took my mother here for her 6 month recall appointment. 4 bitewing radiographs are due. The assistant could not complete the x-rays on the right side and the one taken was not readable. After asking the dentist if any sign of decay from the x-rays she tells me no. I asked if she could read the right side bitewings okay, she says yes.vMy being in the dental profession for over 20 years, I know that the crowns of the teeth were cut off in the X-ray and you can't see the gums or bone level. The doctor just lied. How sad we have a dentist that doesn't really care about the well being of the patient. My mother had been complaining about her mouth hurting, I knew it was time for her cleaning. Next time, elsewhere. Proper x-rays are so important, but it's not just the x-rays, it's the lying. A person that lies cannot be trusted. Shame in you! You do a disservice to not only your assistant, patient but to yourself. Great shoutout to the front desk employee's. Most welcoming, thanks for warm smiles and professionalism. Appreciated. read more

I never thought I would describe a dentist office as delightful before today. The building was well lit and spotless. The equipment was modern. The staff were taking great measures to clean and sanitize everything, which is no small feat in this age. But none of that is what gets five star reviews. It's the people, and the people here are beyond. I have never met a practice full of such delightful, kind, intelligent, interesting, and professional people before. Literally every single staff member I met I can only describe as amazing. I went in for an emergency and walked out knowing I had found my permanent dental practice. read more

I am anxious when I go to the dentist, like most people, and I expected the waiting room to be calming but the girl at the front desk, Alexis, was so loud! I could hear everything she was saying about everything and everyone and it made me super uncomfortable. It only got worse after the dentist checked my teeth and she was the one to come back and tell me how much it was going to cost me. I'm sure everyone heard her pressuring me to " get it done today" and asking me if finances were an issue. No, Alexis, I just wasn't prepared and needed time to think about it. I don't expect high pressure sales when I go to the dentist. I'll go somewhere else where they care more about the patients as people! read more

My 23 & 20 year old son's took advantage of Rock Hill Dentistry's $59 exam, cleaning, & X-Rays & we have been extremely pleased with their professionalism & friendly staff! The true reason for this post is not for my own son's amazing care but for Isaac, my son's friend; he has had a rough year. (He started staying with us last year after his father tragically passed away.) On the anniversary of his fathers passing Isaac was going downstairs, tripped on a dog, fell & broke off two of his front teeth. This happened on a Friday night. We went to the ER & they offered no help or relief; just a $3,000 ER bill. We called several places, over the weekend & since he had NO insurance, NO one wanted to make him an appointment to even see him! After a few days of searching, I decided to call Rock Hill Dentistry; knowing how amazing they were for my own son's needs, I was hoping they could at least guide me in the right direction. When I called, they made Isaac an appointment immediately & were not concerned in the least that he had no insurance! They got him in and found out the extent of the damage & made him a very thorough treatment & payment plan. They not only addressed his front teeth but also addressed all of his other dental issues that were just a time bomb waiting to explode. Now he is on course to having a perfectly healthy smile! Thank you so much to EACH & EVERY team player at Rock Hill Dentistry!!!! read more

This was my first trip to Rock Hill Dentistry. I was looking for a new dentist office and I found it! Everybody was SO nice, the process of my first visit was well-organized and I was given ample time to ask questions if needed. I have been going to the dentist every six months for most of my life and was pleased with the way the X-rays, exam and cleaning were done. I really liked Chennae and Dr. Phillips and have already scheduled my six-month return appointment. read more

The staff including the dentist is great here. They greet you at the door by name and are always friendly. I needed upper dentures and lower partial. They made sure they were perfectly paired together and fit comfortably. A very nice experience and super nice people. I'm from Saint Louis, Mo. not sure why San Fran, lol. read more

This was the best experience I have had in terms of a dentist. I have had the same dentist for 25 years and finally switched over. I really enjoyed this experience and will definitely be returning every 6 months. I love that they have a TV you can watch while getting your teeth cleaned. I like that the dentist actually works on your teeth just for a cleaning. I like that they take an actual picture of your teeth + X-rays. I really enjoyed being able to see my wife also getting her teeth cleaned next to me. It made me feel more comfortable. I felt that my teeth were cleaner than when they normally are and healthier. It didn't really feel like I even went to the dentist, it was more like a spa experience. Love this place already. read more