I had just moved from a home into an apartment. I was pretty stressed out. I looked around at all…read morethe furniture stores for a good queen set and I also needed a couch. I would go to multiple furniture stores, and I would not see any bed sets that I liked. The wood just wasn't right. I found this location on Yelp and I decided to go check it out . I am so glad I did at first when I walked in it just looked a little small like maybe they don't have a lot of furniture, but I got the pleasure to meet with Daniel he guided me and said that they have multiple bedroom sets. So what he did he showed me a lot of books filled with all the furniture that they have. I had a seat and I looked at all the books. There were so many of them that I actually liked. I had difficulty picking one. They were all very beautiful bedroom sets and exactly what I was looking for according to the color . I ended up picking a bedroom set . The delivery was very quick and very sufficient. The guys built everything for me in a good timely matter. They picked up all their trash. Everything went great. I am in love with my bedroom set. I was still in the hunt for a couch and I found one that I really liked and I sent a picture to Daniel and I asked him if they carry this one and he said they do so I ordered it. I went back inside and ordered it. My couch got delivered with in the next day. They set it up for me same experience and I got the couch that I really wanted. Overall, if you're looking for any furniture, I definitely recommend this store. They have so many books you could look at they have so many furniture there anything you would want. Daniel was a pleasure to work with and he was very helpful and he listened to all my needs. I am very satisfied with the furniture. I got here. I would definitely be back here again.

Very disappointing. Saw a post on Facebook market place, messaged them about a couch they have…read moreposted for $99 got a semi automated message back. Saying they have it, plus store address & hours. Drove 2 hours to come check it out. Come to find out they don't have it in the store it's in the wear house plus it's $2,000+ . So as you can see why I'm super disappointed. Post was misleading. Plus the gentleman who welcomed us in was way too pushy. We said we just want to look and he kept hounding us with question and deals, that alone would make me walk out if I was looking for new couch. Say your hello, say your name and say I'll be over here if you have any questions. Let the customer shop in peace

When we moved to the area, this was the place recommended to us to get a mattress. We had such a…read moregreat experience that we returned to get another one for little one's new bed. We've had the best customer service from Paul & Nick. They are personable, well-informed, & take their time. They ask about needs & then quickly narrow down good options. They helped us figure out the best value for our dollar. Delivery & haul away is also included. The store is a large area to walk around in & see so many styles. Prepare to be Goldilocks looking for what's just right. Delivery was scheduled easily & quickly to accommodate our schedule. We also received a 45 minute courtesy call ahead of time to know when to expect them. We are again pleased with our entire experience!

Excellent customer service and attention to customer needs. If you are in the market for a mattress…read morecheck this place out

Here to add more kudos for Greg!…read more I made the mistake of going to RC Willey to look at mattresses before coming here-- as a single woman wandering around the mattress section by myself on a busy Labor Day, no one approached me for service and I was feeling quite invisible. Frustrated, I went down the road to Mattress Firm-- I was immediately greeted by Greg the moment I walked in the door. He cheered me up right away, and once I explained my budget and the type of mattress I liked, the very first one he recommended to me was the one I ended up buying. He did an awesome job of providing different options to make sure the items/ services I purchased were in my budget and what I needed. I was in and out the door in about 30 minutes! My delivery was today, and the delivery team was SUPER quick! They easily hauled off my old, gunky mattress and did a great job of replacing it with the new one. I'm very, very happy with the experience I had at Mattress Firm in Roseville and will absolutely be recommending this location to my friends & family when they're mattress shopping! Thank you Greg & team!

The warranty on this and the customer service is an absolute joke. It is set up so they can turn it…read moredown. They didn't even allow a reply to the email that turned you down. First, they declined it stating the Law tag was not attached, which it was attached, and I had to send photo Then I paid for an inspection 79.00 thinking this would streamline to process since I have a 15-year warranty I spent $3K on a mattress which started to sag in the first year After that I decided to go through with it and file a claim for a defective mattress. They turned me down because of "stains". This is a joke. First, they declined it stating the Law tag was not attached, which it was attached, and I had to send photo of the tag. They tried to get me on that one. There was a tiny nickel to dime size discoloration that is really hard to notice unless you blow up the photo 100 times, I did not even know what they were talking about. This definitely has nothing to do with a defective, sagging mattress. I will never buy from them again and I hope others read this and stay away from this company. No integrity! Its not like they are going to clean and sell a defective mattress with a supposedly small stain

Miserable experience... Bought two Beautyrest complete sets from MATTRESS FIRM (one queen and one…read moreking box spring and mattress). Placed onto a high-end frame. The king set quickly developed a corner sagging problem that was serious enough to cause one leg to leave the bed while sleeping. The slope in the bed was enough to start a fall but I stopped it when I awoke. After two tries with the store itself for resolve, I then went online and filed a claim. The bed still has a warranty. Filed the claim online. They wanted photos. Then the next day, they wanted more photos. The next next day, they wanted some more photos... Within a day, they denied the claim. I suggested paying a fee they advertise of $79 to have it looked at by a professional. Didn't matter, it was still declined. After online research, I found MATTRESS FIRM did little to honor their warranties. Several people said they had to 'Small Claims' the case and let a court decide. In any event, I highly suggest you look elsewhere when shopping for a mattress. Costco will always beat out pricing and not have the so-called Labor Day or Memorial Day bargain sales. Plus Costco has a stunning return policy. Avoid MATTRESS FIRM or be prepared to take a very expensive financial hit possibly if you get a bad bed.

Holy crap! Joe is next level when it comes to customer service…read more We came in to try some stuff out and see what works, and Joe opened our eyes to more facets of sleep than I knew existed. He walked us through different options, asked a lot of questions about us and our sleep patterns and preferences, and crafted a list of the best options for us. It took us a little longer than usual customers to make our decision (3 days), but through it all he kept a smile on his face, helped us when we had concerns, and even kept our daughter entertained when I was taking too long trying to make a decision. Best of all, I never once felt PRESSURED in any direction. That meant the world to me. In summation, come in and see Joe when you need a bed, you absolutely won't regret it

We had a great experience working with Yamayah at the Roseville,CA location. She made the entire…read moreprocess feel comfortable and easy from the start for my partner and I. She was very informative, answered all of our questions thoroughly, and never once felt pushy. It honestly felt like she wanted us to make the best decision for us, not just make a sale. We ended up purchasing a mattress set with her, and although we unfortunately had to cancel the order later for reasons completely unrelated to her, our experience with Yamayah was still excellent. She was professional, kind, and genuinely helpful. Highly recommend asking for her if you visit the Roseville location.

Currently on hold with the manager because they're refusing to honor my 90 yr old mother's warranty…read moreuntil she climbs under her sectional to take a picture of the non-working motor!! Absolutely disgusting way to treat disabled customers!!! After the manager picked up the phone and put it back on hold repeatedly, he hung up on me. I called customer service and was able to talk to the service provider myself, they were able to help! Obviously the store associates don't care about customers beyond their sales numbers. I was raised to have integrity, so I don't understand their lack of empathy. Bunch of greedy, slimeball salesmen!

We had a good experience at the RC Willey Rocklin store, especially working with Steve Romero. He…read morewas professional, patient, and very helpful in guiding us through the process. What really stood out was his follow-up and support all the way until the last minute to make sure everything went smoothly. He truly provided excellent customer service. However, I was very disappointed with the delivery experience. When the delivery staff arrived, I politely asked if they could remove their shoes or wear booties before bringing the furniture inside. I was told "no, and if you have a problem, call my manager." I accepted this because I did not want to cancel the delivery and reschedule for another day, but the response felt dismissive and unprofessional. As a customer inviting people into my home, I don't think that was an unreasonable request. During the delivery, one of the delivery staff injured his leg and was bleeding onto my carpet. We were concerned about him and tried to help by providing bandages twice to stop the bleeding. I truly felt bad for him and hope he is doing well. In addition, there was damage to my stairs during the delivery process, and I was not informed about it at the time. I only discovered the damage after the team had already left my home, which was very disappointing. Unfortunately, I am giving this review 5 stars mainly out of respect and appreciation for Steve Romero's outstanding support and professionalism throughout the process. I hope the delivery experience can improve in the future.

I had a phenomenal experience from start to finish in purchasing my bedroom set! The Salesperson…read morewas filled with knowledge and not pushy!! (very important to me.) My delivery gentlemen were perfection! Kind, friendly and helpful with my questions. This has honestly been the best experience I have ever had in purchasing/delivery of my furniture! Thank you ALL! Sheri Alves

Miserable experience... Bought two Beautyrest complete sets from MATTRESS FIRM (one queen and one…read moreking box spring and mattress). Placed onto a high-end frame. The king set quickly developed a corner sagging problem that was serious enough to cause one leg to leave the bed while sleeping. The slope in the bed was enough to start a fall but I stopped it when I awoke. After two tries with the store itself for resolve, I then went online and filed a claim. The bed still has a warranty. Filed the claim online. They wanted photos. Then the next day, they wanted more photos. The next next day, they wanted some more photos... Within a day, they denied the claim. I suggested paying a fee they advertise of $79 to have it looked at by a professional. Didn't matter, it was still declined. After online research, I found MATTRESS FIRM did little to honor their warranties. Several people said they had to 'Small Claims' the case and let a court decide. In any event, I highly suggest you look elsewhere when shopping for a mattress. Costco will always beat out pricing and not have the so-called bait & switch Labor or Memorial bargain sales. Plus Costco has a stunning return policy. Avoid MATTRESS FIRM or be prepared to take a very expensive financial hit possibly if you get a bad bed.

My wife and I just bought an adjustable bed from Mattress Firm. Brianna, the manager, walked us…read morethrough our purchase. She was very knowledgeable, friendly and gave us the best price possible. I know this because I had done my research. After the delivery, the next day, we couldn't get one of the controls on the remote to work. My wife called and found out that the newer unit had been upgraded and neither could figure it out. So after work, Brianna, dropped by our house on her way home and found the solution to the problem. Way beyond our expectations for good service! 5 stars for sure.

I bought a rug that was defective. It continues to shed badly after 5 months. Macys refuses to take…read moreit back and give me a refund. I spent almost $2000.00 for an 8x10. It should have held up way better. The store manager could care less. Over the years I have bought thousands of dollars of furniture.

We recently bought a leather sofa from here, Marlene was a very helpful & knowledgeable sales lady!…read moreI would highly recommend her as she is extremely caring & thoughtful . She made the whole process of buying furniture a wonderful experience. We're grateful for people like her!

Wonderful experience at Matthews Mattress. We were losing hope and it was tiring checking out…read moredifferent mattress stores and not finding the matress comfort we liked without breaking the bank! I knew I wanted to try mattresses in person and didn't want to risk ordering online and the hassle of returning a mattress we disliked. I'm really glad my colleague recommended this place. Jason was amazing. Excellent customer service! I enjoyed his laid back approach just giving a few recommendations here and there but really just leaving it to us letting us try and see. We went to Mattress Firm first and they felt pushy, overbearing, and really trying hard to get us to buy whatever they could. We learned Matthews Mattress is local and started by the Matthews family back in 1991. Great to know we're supporting local and Jason was able to give us a great deal! Our mattress even arrived a week earlier than expected. Their own delivery staff was great. They removed our old king mattress and bunkie board with ease and quickly replaced it with our new box spring and mattress. Pleased with the overall experience from walking into Matthews Mattress to delivery. Hopefully this mattress lasts a long time!

Another outstanding experience at Matthew's Mattress. We have bought mattresses from them over the…read moreyears, and I needed two more today. Jason was just plain awesome. He doesn't play games with price, he knows his stuff, and he's very kind. I believe I was in and out of there in less than a half hour, having purchased exactly what I wanted (with delivery TOMORROW).

Don't buy it! It is such a waste of money! My husband and I…read morebought a Sleep Number thinking it would accommodate what he needs in a mattress and what I need. This mattress has caused both of us back problems. We both wake up in the middle of the night in pain, and we have yet to find a comfortable number. My husband has to change his number every time he switches positions, and I wake up when moving positions because ny back is stiff and REALLY hurts. We end up in separate rooms where we can sleep comfortably and pain free. My previous bed was from IKEA and I miss it dearly. It was SO perfect!

Our new bed isn't even 30 days old and it is confirmed factory defective by Sleep number…read moreTechnicians. I am in the process of playing phone tag to warranty or exchange this junk, either way I'm stuck having to get another sleep number because I have their base. Once you are done paying a fortune at this store, they push you off to a nightmare automated customer service phone number. *UPDATE* Customer is replacing/exchanging the factory defective bed. Downside is their earliest delivery date is 30 days away. 30 MORE DAYS WE HAVE TO SLEEP ON A NEW BROKEN $5,000 MATTRESS!! TERRIBLE Customer Service and delivery!!!!!!!!!!!!!!!!