First appointment at this practice after moving to the area. This is such a friendly, helpful…read moreoffice! First time (ever!) I've had staff members at reception in a doc's office introduce themselves to me, so friendly & welcoming! And doc was great as well - will definitely continue primary care here!

Probably one of the worst doctor's appointments I've had. I went in for a physical because it had…read morebeen close to 10 years since I had one. It started off with a nurse asking me some very personal questions in a ver rude impersonal way. No polite bedside manner whatsoever. When the nurse practitioner came in, apparently I had answered one of those questions wrong and she proceeded to tell me that I needed to be on antidepressants. I told her my knee hurt. She said "here's your prescription for Zoloft" and that was the end of it. My knee is still bothering me, I'm definitely not taking the antidepressants, and I'll be looking for a different primary care doctor. Too bad I wasted my one physical a year through my insurance so I guess I have to wait a year to get my knee looked at.

My husband and I have been patients here for almost five years. In that time, we have never seen…read morethe same doctor more than three times. The staff, including the office managers, seem to be the problem. Each time a physician left the practice, we would have to find out by calling the practice ourselves...and then we'd be put out months at at time to get another appointment. My husband's doctor has twice now called out sick the morning of his appointment--after he had to take sick days to be available himself for the appointment. Another time he called to say he was going to be five minutes late and they told him he would still be seen, but when he arrived, they had canceled his appointment. Apparently it is ok for the doctor to call the morning of an appointment and cancel TWICE, but for a patient to be a few minutes late, there is no leeway. I had a billing problem that was the doctor's mistake and it took me 6 months for anyone in the office to remedy the problem. The office manager never once called me back after I repeatedly left messages--it was actually another doctor that stepped in to help me. The front office staff seems to be the issue--the doctors, at least the ones who haven't called out sick, have been terrific but there must be a reason none of them stay in the practice for very long.

My doctor had left the practice 1/2016 and Dr Roberts was booked out until March for an…read moreappointment. A week prior to this appointment date, I was called and informed that she was no longer available on that date and the next available opening was mid July. 7 months to get into see a doctor for a check up?? In the meantime, I had thrown out my back and I submitted a request for the prescription refill of prednisone and flexural through the patient portal on a Sunday morning (which was effective the last time this happened last summer & was listed on my medical chart. ). I didn't hear anything on Monday morning and called the office to check the status of the refill. I was told that they never received my request and would process it immediately since I was in excruciating pain and couldn't walk. I called the office several times and was promised that they just needed to have Dr. Roberts approval for the refill. Several hours went by and I called again at 4pm. I was told that Dr Roberts was very busy and probably didn't have time to look at my note. Also, that she probably wouldn't approve it anyway since she hasn't seen me as a patient. I tried to explain to her that I had attempted to see her and my appointment was rescheduled by her office. Long story short, I went to the ER and was able to get my prescriptions and was practically pain free by the next morning. I would never recommend Dr. Roberts and have since changed my care provider. Denise D. Lebanon, Maine

Would give zero stars if I could.. they don't listen or want to help. Tried upping a medication…read morethey took me off the month before and leave me wondering if they even open a chart before they see the patient. Not the kind of care a person should be receiving. Find a doctors that listens, pays attention to and wants to help instead of just billing your insurance for nothing.

I've had two PCP's here and I absolutely love them. They never make me feel rushed and are very…read morecaring and attentive.

I can see why they are being sued. Will not give former patients their records nor do they answere…read morethe phone.

Closed the practice with no notification to patients. I need to get refills for one medication. The…read moredoctor told me before to never just suddenly stop taking the medication. So now what???

Jen Cutone is thorough and caring and follow through is great. She always errs on the side of…read morecaution when trying to rule things out. I have been with Jen for over 20 years and am very please with the level of care she provides.

Northwood Primary Care is a top-notch care provider, with the focus on the needs of the individual…read more No one-size fits all approach to providing care makes this facility easy to feel at home with. The level of personal care is outstanding, and record keeping is meticulous, so that each subsequent visit can measure progress, and help with designing a treatment plan based on what has, and hasn t worked. Sue-Ellen is ver personable and makes you feel comfortable from the moment you say hello . The support staff is accomodating to your scheduling needs. The waiting room is pleasantly appointed, and reading material are up-to-date. More that adequate parking spaces make this handicap-friendly facility easily accessible! My five star rating is well-deserved!