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    Robinson & Henry

    1.9 (78 reviews)
    Closed 7:30 am - 6:00 pm
    Updated over 3 months ago

    Services - Robinson & Henry

    Bankruptcy law

    Divorce law

    Family and estates law

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    Family law

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    Emails of me agreeing only to speak to her if a full refund is offered.

    Don't be fooled by the 5 star reviews in google. None of them mention winning an actual case. I retained this firm for an employment matter and paid over $5,000 in fees. During the course of representation, I repeatedly had to correct basic factual inaccuracies in my own case materials and provide revisions to key documents, including the demand letter. For a matter billed hourly, this level of inattention was concerning. A firm deadline of February 4th was set for a settlement response. When that date passed without movement, I was advised not to be concerned, despite the urgency of the situation. I continued to be billed during this period without measurable progress. After requesting prioritization and clarity regarding billing relative to progress, the firm chose to close my file rather than continue representation. Prospective clients should ensure they fully understand the firm's communication practices, billing approach, and litigation strategy before retaining counsel. UPDATE: This firm's level of dishonesty is unacceptable. When I initially requested a full refund for their lack of services, Terri Jackson-Waller stated in writing that she "could not guarantee a full refund without discussing the situation further." I agreed to speak with her based on the clear understanding that a full refund was the goal of the meeting. After that discussion, they issued a partial refund and then had the audacity to send an email claiming they "never discussed" a full refund. This is an absolute lie and a shady bait-and-switch tactic. They used the possibility of a full refund to get me to engage, and once they issued a partial check, they completely changed their story and claimed no such discussion ever happened. They are now trying to act like the matter is "resolved" to protect their reputation while they are still holding onto my money. Do not trust their professional facade; they are manipulative and will go back on their word the moment it suits them.

    really bad experience. todd itself is a good and knowledgeable person but when you actually work with the rest of the team. they don't have proper communication. i was promised to evict 2 tenants for a single fee of $2500 and once i was onboarded, they changed their mind and said we charge $5000 for 2 cases just for a retainers. not a big fan. wouldn't suggest them.

    DO NOT WORK WITH THIS LAW FIRM.
    Adam S.

    DON'T WORK WITH THIS LAW FIRM. DON'T WORK WITH THIS LAW FIRM. DON'T WORK WITH THIS LAW FIRM. I can't say it enough. This is the absolute worst experience with a professional business I've ever encountered. First of all, look at all the recent reviews. This company seems to be in a steady decline. Save your money and look elsewhere. Now I'm not trying to get in legal trouble writing this review (I've read they go after people that leave bad reviews), so I'm going to share only the facts of what transpired over the past year working with this company. In total, we paid nearly $50,000 on our case which was concerning a security deposit ($3000) and a demand for "damage" ($5000) which we ultimately were found not responsible for. We knew from the onset that we were not responsible for the damage, because we had the proof in photographs, so, even as the judge said in our final hearing, "this was a straightforward case". Now, why would we pay all of that money to the attorneys? Because the lease stated if anything went to court, the losing party would pay "reasonable attorney fees"....it just turns out that R&H do not bill you reasonably and our judge said so on record. He awarded us roughly $5000 of the nearly $50,000 in attorney fees, meaning that 90% of what R&H charged us was considered unreasonable. All the while, the firm continued to tell us that this should be an easy "win" for us. I don't know about you, but paying $45,000 out of pocket to "win" doesn't really feel great and as a result, I no longer own a vehicle (had to sell it to pay R&H), and my business is in ruin due to a lack of capital. My entire life has been turned upside down because of a company that seems to prioritize profit over professionalism. Now let's get into the details of how the firm operates. First of all, we went through not 1, not 2, but 4 different attorneys throughout our case! Kayla, Ali, Dag, and Will, with the former 3 being associates of Kayla. Ali and Dag left without notice, and I can only imagine why. Will and Dag, to be fair, did a great job, and I don't have anything negative to say about them. They seemed to really care about us while everyone else at R&H just cared about the payments. Overall, it seems to be more of a systematic issue that results in the financial team calling over and over and threatening to close the case if we don't make huge payments within a short time window. We were just a week away from trial and they sent a notice of withdrawal to the courts (which cost us even more money) when we told them we'd be paying shortly, as we always did. We travel for work and we had to drive all the way back from a work event in South Dakota to sell my car in order to get to trial. Near the end, R&H seemed like the bigger enemy than the landlord we were fighting in court. After we won the initial case, as we knew we would, we had another court date set to determine reasonable attorney fees, as laid out in our lease. The Judge made it clear that 90 hours of billable work was egregious for a case this "straightforward". That is on record. There was a lot of talk about the average bill rate for attorneys and all that, none of which seemed out of the norm for this area, but the focus was primarily on the amount of hours being insanely high. Not to mention all the extra money we paid for erroneous tasks, the most extreme being us paying for their notice of withdrawals, all on our dime. We were also persuaded to hire a "attorney fees expert" for the final meeting in court, but ultimately he was not even allowed to give his testimony. That was a huge waste of money alone. So, after our ruling, we were obviously pretty upset to waste $45,000, so we scheduled a call to discuss possible reconciliation with Terry Jackson-Waller. On our call today, she was rude, talked over me, and cut me off multiple times. Essentially she said the Judge simply had an "opinion" on what "reasonable attorney fees" are, to which I responded "well, I plan to get the opinions of the Colorado Bar Association, the Office of Attorney Regulation Counsel, and the Office of Attorney Regulation Counsel. At the point, she cut me off once again to say, "we don't take threats" and hung up. So as promised, here is my honest review. I will be sharing this story far and wide to make sure nobody goes through what I just did. Thanks to all of this, my life is at absolute rock bottom. DO NOT WORK WITH THIS LAW FIRM. (Please note this is all my "opinion", this is not legal advice).

    just look at the start time and the actual time in the top right corner. unbelievable they would just ghost a potential client.

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    3 years ago

    Didn't seem too knowledgeable even after asking the most basic questions. Maybe it was just an off day.

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    william h.

    Thank you for allowing us to resolve your concerns with our service.

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