They came back and worked very herd to get my carpets cleaner. I give them a A for effort...my rug…read morewas just too dirty. Dan Chattanooga

I am also a small business owner (Plumber) and know how important doing a good job, being on time…read moreand sticking to your quote/estimate is. I was told to just unplug cables, cords and they would move the big stuff and clean the carpet under the couch/coffee table etc... The traffic areas were poorly done and the furniture had not been moved and overall a bad job and we were charged 134.00 over the quote. So I complained and they sent out a different crew and they did a great job. So if at first you don't succeed try try again. I will use them again.

Very Trustworthy. We recently called Jase to come to our house for an estimate on duct cleaning…read more He was able to come out the same day and did a thorough inspection of our heating system. He examined the interior of the ductwork and was able to show me the condition on his camera. It was clear that we needed our ducts cleaned. We called several other companies before deciding on Jase. One of the companies gave me a quote over the phone (I am certain they would have added on costs if I had hired them since they did not ask any questions). The second company was well known. They came quickly as well, but they did not ask many questions. I felt like we were just another number. The estimator was in and out very quickly and on to the next appointment. It did not feel very personal. We ultimately decided on Duct Masters. Jase is a small business owner who clearly, takes pride in doing a good job. He was here quickly, he was reasonably priced, he explained everything he was doing and he cleaned up after himself. I would definitely refer him. Very trustworthy.

Jase was responsive, transparent, and super informative every step of the way. Service quality was…read moretop notch, and I'll recommend him and Duct Masters to anyone who needs duct cleaning or mold remediation services. The value he provided was far above what I would have gotten from any other company in our area.

Service was clean and appropriate for the price. They even put shoe covers on request.read more

Not getting answers to questions on the AI system and no one picked up when I call...read more

They were very professional. They came in and accessed what needed to be done and put down…read moreprotective cover over the floor in the areas that they were working in. cleaned the ducts. once the ducts were cleaned, they cleaned the area and did a great job. Thanks again.

After I complained about the completely unprofessional behavior of one of these workmen, he has now…read moreretaliated against me and signed me up to get non-stop spam phone calls and texts from jehovas witnesses. The owner has done absolutely nothing to address the issues that I brought to his attention in the first place, let alone the bullying and harassment from his employee. Disgusting.

Amazing service. We're a small business and needed our ducts cleaned asap. They were extremely busy…read morebut were able to move things around to get the job done. The guy who came out to quote the job also did the job which was great to see. They even took before and after photos to show me the difference. Choosing Mr. Bs was also easy because literally everyone recommends them.

We're in an older home in Green Hills, and had remodeling done a few years ago. We had Mr B's over…read moreand we're glad we did! They were able to get at hard to get to duct work due to our old floor vents not being removable. Really professional, and a fair price! They got a lot of junk out! No more guessing what's lurking in our HVAC system!

Wonderful experience. Quick and efficient cleaning. Moved into a new house with a lot of dust in…read moreair ducts. I'm very allergic to dust. Bryan was responsive with fair pricing. Will hire again! Thank you!

STAY FAR AWAY FROM THIS BUSINESS…read more Months after Brian and his team serviced my home, I AGAIN discovered another portion of our ductwork left wide open and not properly sealed. The level of unprofessionalism and lack of attention to detail id simply astonishing. Do I recommend this business? OH HELL NO.

I had a pretty good experience. It was rough at first with logistical issues on their end with my…read moreprevious scheduled appointment but we were able to get it rescheduled and I was offered a 10% discount which I accepted. The job of dryer vent cleaning took only about 30 minutes to do. The technician was very kind. They accept credit card payment via phone and promptly provided me with a receipt. I may use them again in the future.

Came in - asked a couple of questions- determined what they needed to do and finished within 30…read moremin. My vent was indeed backed up with lint which was causing a smell in my dryer. They also informed me that I will need to replace the vent "door" and provided me a price. No pressure-just informative. Payment was made easy by QR code. Efficient operations.

I contacted Ducts a week ago to inquire about cleaning our home's air and dryer ducts. They…read moreexplained their services and pricing in a simple, precise manner. They were able to schedule us within a week, showed up on time and performed the agreed upon work quickly and professionally. Showed before and after pictures; based on the before pictures I won't wait as long as previously to schedule our next cleaning. A very professional company that I am pleased to recommend wholeheartedly.

I called this company asking if they worked with fixing an air conditioner. They don't but Terry…read moregave me a name who really got me out of a bind. I just knew, by the kindness, they would provide a great service in their field so I asked for them to come clean my ducts because I knew they needed it, the house is new to me. The service was amazing. I was so happy with the result. They were fast and clean and polite. I could see all of the dirt with the pictures they gave me. In fact, they found a mouse trap after opening a vent...with old food in it. I'm very pleased to have a clean duct system and such great people helping me with it.

Lynden responded immediately and was on site the next day. He sent multiple videos to me as I am…read moreout of state and communicated consistently through out the repair.

Great service and very honest. Provide clarification on everything he was doing and very prompt…read more Highly recommended!!

Very professional We had a gas fireplace that had not…read moreworked for a long time. They did the diagnostics and repaired. He also cleaned the fireplace out, arranged the logs, and showed us how to operate it for the next owner

We needed a fireplace/chimney rework and were so pleased to find the Mad Hatter team. Everyone we…read moredealt with, from sales and office staff to field reps and installers, were all the kind of knowledgeable, professional, conscientious folks you hope to find for a big project on your home. The whole experience, and especially the finished product, could not have been better. Not a discount operation but we got the quality we paid for.