Is there anything more terrifying than handing over clothing to a complete stranger to have said clothing altered and/or cleaned?[1]
Maybe it's just me, but there's always a bit of apprehension that catches in my chest when I hand over my clothes, and the apprehension stays there until I get them back exactly like I wanted. There's an understanding that the tailor could very well destroy this item that I cherish dearly (but wish would fit just slightly better so I could cherish it even more dearly).
Robert's Tailor Shop hasn't rid me of those negative feelings, but they haven't messed anything up either (so far), so really it's a personal issue at this point. I've been there numerous times (okay, more like four times) and each time, I've received my dress slacks, suits, and more dress slacks altered exactly as requested.
Customer service is fine, but the lady is pretty quiet. She's certainly friendly and won't mistreat you in any way, but she isn't a talker. Also, she will take you literally in your requests. Tailors aren't like barbers. They won't take your stupid requests and try to make sense of them and provide you with something you wanted but didn't communicate properly. Tailors will instead clarify your request, and then they'll say, "Okay, you asked for it." So know what you want. And clarify everything. Everything. Ev-Airy-Thing. Leave absolutely no room for mixed messages, crossed signals, miscommunications, lost-in-translations, etc. Sure, you could always get mad at them if they mess up, but that doesn't un-mess up what happened so prevent the mess up to begin with. For example, if you're having dress slacks altered, bring the shoes you're going to be wearing with those slacks.
From what I can tell, Robert is actually no longer the one who works there. He altered my suit once, many years ago, but a young lady has taken over for Robert in recent years. She has altered a few of my slacks since Robert left. I don't know if Robert just decided to walk away from the business, or maybe he got sick? He was a slightly older gentleman. I miss him. I don't even know if his name was Robert, to be honest... That's neither here nor there. Prices are fine. Not cheap, but not expensive. Just "ehh."
I have a suit (three in fact) that I need to have altered, and I'm kind of holding on to them with fear and trembling because... Well even with the good experiences I've had with Robert's Tailor Shop, I'm still scurred! Maybe a few more trips will take care of that. Or I have to live with this self-imposed prison. Or I need to learn how to sew....
[1]Note: Yes, I'm aware that there are more terrifying things: Serial killers, losing your child in the mall, genocide, finding out you have a terminal illness, running out of gas while being in the super sketchy part of Philadelphia (or Camden, NJ), seeing the calorie contents of food from Outback Steakhouse, etc. read more