Joni has provided excellent customer service for our home renovation project! We will continue to…read moreuse Metro for future projects.

Tabbatha Johnson helped us. She was friendly and knowledgeable of your products. Tabbatha was…read morehelpful and prompt.

I've not been impressed. the builder I used made me use them. most of my products have broken and…read morehad to be replaced under warranty. service department rarely answers the phone. they have had light fixtures sent to my home by mistake and then threatened me if I didn't return them asap. I didn't want a bunch of random lights in the first place and it's not my responsibility to go out of my way to fix your mistakes . I left the lights on the front porch to be picked up. they did warranty work again last month and have called a couple times threatening to sue me for non payment but won't answer the phone or send an invoice just leave a message and evidently out of all of the employees at the company the only one that can process the payment is the one who won't answer when I call. I will not do business with them again.

Never in my life did I think I'd be passionately reviewing a lighting store…read more So many things become exciting when you buy a house. A new lawn mower! Hardwood floor staining! Landscaping! HVAC! SOMEBODY STOP ME! Well, lighting fixtures are right up there with things that are exciting as hell when you're designing a home. Metro Lighting came through for us, specifically Joni. I was after two things: a dining room light fixture, and a kitchen light fixture. After browsing the showroom, I found a light for the dining room that I absolutely loved, and thought would go perfect in our space. You can imagine how crushed I was when I learned it was on backorder for a long time. Joni told me she'd check with the purchasing team to see if I could have the display, and to call back the next day. I did call the next day with all of the hope in the world, but unfortunately she was given a big fat "no". I asked about another lighting fixture for the kitchen, and started to make peace with the fact that I couldn't have that amazing light for the dining room. (See the photo! It really is that good.) I got a call back a few hours later with the status of the second light fixture, as well as the BEST NEWS EVER that I was able to buy that display light! I cannot explain how much I appreciated her hard work and convincing, and can't wait to hang both lights in our newly purchased home. This truly was customer service at its best. We will absolutely be back whenever we need something else, and I look forward to another great experience.

We had a contract for a residential solar array, batteries, and an EV car charger with a company…read morewhich used Brda Electric as a sub contractor. The company we contracted with? I have some colorful words for them. The people at Brda Solar who actually did the work? I could write a book about how pleased we are with their work, their professionalism, their abilities to take a poor situation and make it work, their dedication to getting the job done and done right. I only wish we would have known about them and contracted directly with them. From Lauren in the office to Joe, Francisco, Jeremiah, and a couple of other guys who (I am sorry that names escape me) who were all a part of this project at our home, we thank you so much for not only doing the work, but passively calming me down when I would see your truck pull up in our driveway. Joe and Francisco especially went above and beyond with amazingly great attitudes on Christmas Eve. That they even had to work that day pissed me off, but they and their people in the office were dedicated to get this project in service before the end of the year. I would never have expected anyone to work on Christmas Eve. I am grateful that they did. I have already told many people about our unacceptable experience with our contractor, and have dropped the BRDA name more as the people to take care of their solar projects as well as any other electrical needs they may have. My husband and I both agree that we will be calling Brda for any of our electrical needs in the future simply because of the overall expertise their Solar group brought to this project. Thank you, Thank you. Thank you. (Told you I could write a book...)

This company has a very friendly customer support staff and they answer their phones very quickly…read more However, I was disappointed in the timeliness of their service. I had a survey appointment scheduled for 8am or some time after with intent to install eight light fixtures with alumni-con connectors. Their technician arrived exactly at 10am, 2 hours after my expectation, and something most people would agree was already late. While I was advised in advance that the technician may not be there right at 8am, and their office did call me to say Shane their tech was running late, consider how precious time is to a customer, and especially for a customer who has to take a day off from work for the scheduled inspection and potential iob. I am a retired service member who spent 22 years showing up to work daily on time. Timeliness is the hallmark of an effective organization and is what traditionally has made this country great. It is a major turnoff for me to be 2 hours late. I was also expecting the job to be fulfilled same day as I reasonably believe most proficient electricians could get my job of 8 fixtures done in a day if they showed up early. I even offered to help take down the light fixtures if that would make the job go by faster. I was told by Shane, their technician, BRDA would most likely have to come back another day to complete the job. In addition, they wanted over $3,000 to change 8 light fixtures, which did include relocating two bathroom fixtures by about two feet, which i consider high. I was previously quoted $940 for the same job by another certified electrician m. The cost for the Brda survey was $99 which is reasonable, but the guy spent no more than 40 mins at my place and didn't do anything except take a few pics and make what I feel is an overpriced survey. The previous $940 quote I received from another company was given for free. This aside, Shane was professional and friendly and so was Jason and Erica. Be on time, I cannot stress how much people value this. Based on the late arrival and their high price, I declined their services and admit my experience may be a one off given all the other great reviews . However, a customer does have to wonder how one licensed company can quote $940 and another licensed company quotes the same work for over $3k, a 2k difference! I did my own math on this. A $3,000 quote breaks down to approximately $350 in parts and $2,650 in labor, implying an effective rate of $220-$330 per hour. Ridiculous pricing!

Great people to work with. Knowledgeable people who understand what is needed. I will be back for…read moremore business

We met with one of their consultants on four occasions to set up a remodel of our bathroom. She was…read moregreat and worked with us on all aspects with our remodel. We were very pleased with the way things were going. We had finalized the details, and paid a $15,000 deposit. The next week, we hear from our consultant, that she had been let go as part of a large staff reduction. At first we were going to stay with Ferguson, but the next day we were called and told that our consultant had made a mistake on a piece of cabinetry, so they were canceling our contract and refunding our money. They gave us no other options on all that we had done, and we could come in and start the process all over again. We felt this was a very unprofessional way to business. We will not be recommending this business to anyone.

If you're looking for great electrician service in the St Louis area, RECON is what you want. They…read morerecently upgraded the electrical service panel in our 100+ year-old house, also installed surge protection and a LED cloud fixture in the kitchen. The service is easy to contact, gave a prompt estimate at reasonable cost and the crew showed up on time and worked efficiently all day. The work was very professional and they even provided some extras like a GFI for our bird bath heater circuit. They disposed of all the waste and cleanup was thorough. Highly recommended.

Recon had to reschedule several time, which is understandable with the amount of tornado damage…read morearound town. When they finally did the work, they did a great job and will return for the final inspection.

We have had a fantastic experience with this business. They helped us plan new outdoor lighting…read morefor around our house/yard and then did a great job of installing the lights we decided on. Excellent communication throughout the process as well as reasonable & clearly-explained pricing. Highly recommend!

Installed 12 path way lights. Excellent response and service. Highly recommended. Had to have…read morethem back to adjust timers which they were quick to do.