It was my second visit to this salon; I stopped in in a couple of years ago for color and it was…read moreok.
I came back based on a referral and the yelp reviews.
Service requested was a root touch up to cover my grey and to tone down the brassiness from some old highlights. I was specific on what I wanted and what I did not want, including sending photos before and after. Unfortunately, the service that I received was far from correct and acceptable. My experience here was unpleasant, too much of a dismissive attitude with games and excuses to not make this right and ultimately making me feel as if I did something wrong.
No issues when I arrived, he greeted me and we discussed the plan.
While I sat in his chair, there were a number of things that could have been done better, at the end of the day, it is how comfortable a customer is made to feel.
If a customer comes to a salon, it's to feel better, it's a Zen for some of us, not a place to sit there and hear unfounded medical theories about dementia, or other gender related comments. Be sensitive, you never know who is in your chair, and what their family may be dealing, this made me so uncomfortable. I sat in that chair hearing about everything else chatting up amongst themselves and taking personal phone calls, yet no focus on my hair.
If a customer pays for a master colorist, the expectation is that you do it, not someone else, in my case, the young lady washing hair.
Mentor the hair washer person to not rub the water head in someone's skull, it is painful, I left the salon with hives.
For the toner selection: As the colorist, you should be working with your client to select it, not have your client to do it for you. A client has no concept, or training on the color mix and how things will look. This is an out to waive any accountability, not cool, not appreciated.
Do right by the customer, this is your community, we invest in it and support it, we come here to you based on referrals, so to find every excuse and inconvenient times to have me return is not a great business practice.
Lastly, in years of getting my hair color not once has someone left the toner for so long and with a cap under the heat. My hair is dry now, crunch, and brittle causing breakage.
To date, no response provided, he went radio silent. No partial refund provided as requested, zero accountability. My hair remains a mess. Anyone else would have asked for the entire refund if they saw my hair, however, unlike this salon, I have respect and still compensate for the time that he took to do my roots. Other than doing my roots and mix the toner, he did nothing else. My charge was $200, plus a $20 tip to the person that washes the hair.