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    Robert S Polofsky, DO

    3.9 (7 reviews)
    Closed 10:00 am - 6:00 pm

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    Doctor's Care

    Doctor's Care

    2.6(17 reviews)
    3.2 mi

    Not sure why 20 minutes is scheduled per patient and they let one patient take 4 slots, leaving me…read moreto wait an hour. It's just rude. I would never do that to someone else. If you need that long, you need to go to the ER!

    I've been going to Doctors Care for many years. The level of incompetence and lack of…read moreprofessionalism in the front office staff is appalling. And it has been on a steady decline these past few years. I went to get a copy of my grandson's immunization records for college, the first receptionist, and I use that term lightly, typed his information into the computer and said, my computer is frozen, got up from her desk and asked the other assistant to help me. The next "assistant" typed in his information and handed me 1 sheet of paper with 1 immunization record from Aug. 23 on it and said that's all they have. I proceeded to tell her that was impossible, as he has been a patient of Dr. Hoerning for 3 years and ALL his records were transferred from his pediatrician. She insisted that was all they had. Again, I told her that was impossible. I asked if the doctor was in as this was not right. Well, she then asked the other woman if she could help me. What do you know? Out came 5 sheets of paper with ALL his immunization records from the time of his birth. I will continue to use Dr. Hoerning and Heather, as they are phenomenal, but something must be done about his office staff, before patients start looking for care at another more amicable and professional front office staff.

    Robert S Polofsky, DO - familydr - Updated May 2026

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