First of all, we have used Robert Refrigeration for 26 years. We trusted them and they kept our a/c running smoothly. So when the a/c stopped blowing cool air, we called them. I had asked Chat GPT what the likely cause was and it said either the capacitor or the blower motor which is a relatively cheap repair. The guy who came out walked around and looked at the system, went into the attic and looked at the ductwork and told us we needed an entire new system that would cost $14,000, but that they would finance it. We were shocked. He said the system was out of coolant and that they don't make that coolant anymore. He charged us $99 and left. I was speechless. I called my nephew who owns a construction/plumbing company and said he'd send his guy over to take a look but that what the Roberts guy was saying sounded like BS. Sure enough, it was the blower motor. A small repair. I feel like this guy saw we had an older system and just tried to scam us into replacing it to the tune of $14,000. I will never use them again. They have completely lost my trust. read more

Came home after a week of evacuation from IDA. Had electricity at my house, even cable TV but no air-conditioning in 95+ heat. Called Robert. They gave me directions to try to self-repair. When it didn't work, they told me they would send a tech out with a new thermostat. Tech came out and tried to salvage our old thermostat to save us the cost of a new one. Old one was belly up. New thermostat is a digital one I have wanted for years. Had a cool house by mid-afternoon. I have been with this company for over 20 years and they have NEVER disappointed me. Loyalty goes both ways. read more

I used Roberts for the first time today and could not have been happier. From the customer service to the response time. They were able to get my unit fixed the same day I called. I used to use another company that would not be able to get to me for 2 days. I now have a new air conditioning company. Thanks Robérts!!! read more

Robert Refrigeration - Consider their annual service contract. Has lots of perks - Heating & Air Conditioning/HVAC Near Me - Metairie, Louisiana

Would give 0 stars if possible. Had Robert out for fixing our A/C unit in the summer. Took multiple trips because after 'fixing' it the first time, they didn't do a complete job and it failed again the next day. In the process, they shut off the gas line for the heat which we only discovered when the heater didn't come on and we called our general contractor's A/C guy to look at it. Had no heat on the coldest day this fall for no reason at all. Additionally, we had issues with leaking duct work in the attic. The guy from Robert told us it was leaking because our filter was old which I was skeptical of. When changing the filter didn't fix it, obviously, that was when I had my general contractor look at it and we ended up changing out all of the duct work and it stopped leaking. Robert caused as many problems as they solved. Would never recommend them. read more

Called for a semi-urgent residential repair for air conditioner after having issues with a different HVAC repair service. Tech (Josh) came out ahead of schedule, diagnosed and fixed the problem, and then took the time to explain it to me in terms I understand. Roberts is my new HVAC repair go-to. read more

Prompt service and reasonably priced. I have nothing bad to say about them. I own a few rentals and they've repaired two of the three units. One of the air conditioners worked while they were there and then stopped working the next day. They came back at no extra charge. Highly recommend. read more

Just as we were beginning to pack up our belongings to move to a new house, our AC condenser died... in 93-degree weather. Called Robert Refrigeration and, in 24 hours, we had a new condenser. From Lawrence who came to inspect the problem to the two gentlemen (sorry, didn't catch their names), everyone was courteous, pleasant, and thorough. Having previously gone through 2 other nightmare AC companies, I can attest to Robert's standing as the best in the area. read more

While I previously posted a somewhat negative review of Robert's, they have redeemed themselves today (on a Saturday) by coming out to check and fix my a/c unit. I do appreciate the owners calling and asking "to make it right" based on my past experience and review. Robert's you did a great job today and we are thankful for your focus on making sure, not matter what has happened in the past, the customer walks away happy with your service. read more

Amazing service and work. The technician was prompt and professional. Turns out our AC blew the condenser and was unable to be repaired so we needed a new system. Robert quickly ordered the unit and began dismantling the old AC. Excellent, professional work. All the guys were courteous and knowledgeable. They cleaned up everything- including fingerprints on the door molding! read more

Very dependable, knowledgeable company and technicians. Kenny and his staff are extremely professional and reliable. Got my AC working and a technician to my house immediately. Highly recommend them! read more

Robert sent out a guy who toiled for more than two hours, 75 minutes of which were spent standing at his truck on the phone. My unit didn't have any freon, so he told me it would be $320 to do a freon leak test.He didn't have his own dish soap for leak checks and his batteries were dead on his freon scanner. After pressurizing the system with freon instead of nitrogen, which is a lot cheaper, He told me the compressor wasn't leaking but he thought there was a leak on the air handler and that he would need to replace the fitting on the liquid line. The quote he gave me for the estimated job cost was $1142 plus tax. I called some other companies who were reputable and would seemingly have higher rates and they were baffled by the quotes. When i asked the tech from Robert why the job was quoting so high and could he walk me through the costs, he told me "that's the price in the book." I had enough alarm bells going off by this point to shut the process down, so a service manager came out and started the "Monty Hall/Let's Make a Deal" routine, wanting to know what i thought the service was worth. to be fair, i paid their $85 service fee to cover them coming out. I wish now that i hadn't. I then called another company who came out and did their own leak check at a cost of $65 ($25 for nitrogen charge and $40 for a vacuum pull) He informed me that there indeed was a leak on the air handler liquid line. Then he took his crescent wrench and tightened the nut and Presto. No more leak. After the service charge and adding freon to my system, my total bill was $375 which was about $767 plus tax cheaper than Robert's price. I called the service manager back and asked for my service fee to be refunded and he smugly refused, stating that "his guy did find the leak and you are just mad because we are more expensive." No,. I'm mad because you're unethical, unprofessional and rude. Evidently, the service manager doesn't mind that his guy wanted to unnecessarily replace a part instead of tightening a loose nut and triple charge me for the services rendered. I'm sure there are people who blindly pay and i feel sorry for them, because there are companies out there who aren't raping their customers. Unfortunately, Robert A/C isn't one of them. read more