My name is Robert Pisano and I am responding to the negative criticism of my business posted in the Business Review section here on Yelp.
- - Regarding Mr. Jahn's remarks. Yes, this was a challenging client. Mr. Jahn did not have an adequate budget for serious photography, but with good intentions I offered to help him out as best I could. There was no budget for lighting or assistants, so I suggested that all I could offer was "clean available-light captures of his space including on-site processing and delivery". During the photo shoot, Mr. Jahn was continuously indecisive about what he wanted, so we did multiple set-ups for the given images. At each step he expressed his satisfaction with the cost-sensitive approach and the results, saying to me at the end of the visit "It is a pleasure working with a real professional; I am so glad I hired you". A day later I received an email from him asking for yet more coverage - - effectively a re-shoot. I declined the request owing to the fact that the work delivered was well within the parameters of the agreed upon job description and budget. Nevertheless, I voided the balance due on his account as a good faith gesture.
It is unfortunate that a random review can taint an otherwise impeccable reputation. I have been in business for over 30 years, serving the most demanding needs of client's worldwide with images of the highest quality and thoughtful, courteous professionalism. To see reviews that are more characteristic of my performance I invite you to visit the Profile Page on my website at: http://www.pisanostudio.com/profile/.
Thank you,
Robert Pisano read more