Dr. Hartman has been my dermatologist for over 20 years now. He has been treating me for psoriasis, and since there is no cure for that immune disorder he has done his best to force it into nearly total remission and keep it at a level where it no longer impedes my day-to-day life. He also never underestimates my intelligence; we have gotten to the point where our appointments are more like conversations between old friends, because he explains everything to me clearly and never discounts my questions. Not only that, I learned that on his days off from his practice, he volunteers at Children's Hospital in their pediatric dermatology clinic. He's the real thing ... not one of those "I became a doctor to get rich with Botox treatments" (in fact, he refuses to do those). If you have a real skin disorder and not just something cosmetic, this is the dermatologist to see. Even other doctors -- including my optometrist, it turns out -- go to him. THAT is a vote of confidence! read more

One of the very best Dermatologist in Los Angeles and super nice staff. He gave me a gold star and he gets one from me.

Ive been treated for various issues by Dr Hartman for over 30 years. He is always pleasant and takes time to explain any procedures he needs to perform. Always answers all my concerns and questions. I recommend him very highly. read more

Love this doctor! So knowledgeable and efficient. He is so good that you generally need to book a few months out to get an appointment, but he is also always open for last minute appointments for anything urgent. Office staff pleasant and follow through on every detail. Could not ask for better! read more

I have been a patient of Dr. Hartman for about 15 years and highly recommend him for any skin concerns. He always takes the time to make me feel comfortable with his knowledge and diagnosis. read more

I've been going to him for years. He is a great dr and office staff. Knows his stuff

Dr. Hartman has always loved the sound of his own voice. He performs the same monologues every time I see him. He's always been a bad listener. However, this last time he was overtly insulting. He handled my very exposed body like I was a cow up for auction. He then turned his back to me and described his findings: to my husband. It happened again and again: I would ask a question and he would turn his back and speak to my husband.Like it was 1950 and he was recommending my husband lobotomize me to cure my hysteria. I have 3 different kinds of keratosis. He advised me to use Albolene, which is a mix of petroleum jelly and mineral oil. I got a second opinion from another dermatologist. He called this plan "worse than useless." read more

I had a cyst on my chest. A doctor in Beverly Hills wanted to charge me over $300 to remove it, despite my having insurance. I decided to live with the cyst until it became majorly infected. Dr. Hartman immediately removed it for me without nickle and diming me. He really cares about his patients. Especiallly when you have a REAL problem, I trust him completely. My cyst looks better than I ever imagined. Beyond his competence as a doctor, he is the sweetest human being and most interesting person. read more

Great dermatologist. Everyone told me to go to Dr Hartman. I finally did and I LOVE HIM. He is a kind and super knowledgeable skin doctor. And he is right here in the San Fernando Valley. His staff is great too. read more

Dr. Hartman is the best, he is very personable and kind. He takes good care of me and I look forward to my visits with him. Prempartab Prashad. read more

Outrageous wait time. Waited over an hour past appointment time. They don't care at all. No respect for patients or their time. Gross office. read more

I did not have a good experience- he doesn't explain anything and is arrogant. I also had to wait a long time after my scheduled appointment. read more

Dr. Hartman is a very knowledgeable Adult and Pediatric Dermatologist. What I like most about seeing him is that he takes the time to go over proper skin care and what to look for in between visits. (FAT) His exam is thorough, and he spends time with each patients. I don't feel rushed when I'm there. BTW he sees 3 generations of our family. We are very pleased with his office. read more

My family and i were patients of Dr. Hartman for over 20 years. His front desk staff are some of the rudest people I have ever encountered. they couldn't handle some negative criticism on the way they handle patients so they mailed me a letter informing me they would no longer see me. the doctor was not even aware of it. he's a great doctor but a bunch of telephone tough guys working in the office. would love to see them try and speak to me in person like that. read more

Dr Hartman is not only a very great physician, but also kind. Care quality excellent.

Fantastic doctor. Knowledgable, caring, takes time with each patient. Thorough and informative. Wonderful bedside manner.

This guy knows what he's doing - that's why it's so hard to get an appointment. So, actually, don't go to him. It will make it easier for me and my family to get in. read more

I trust Dr Hartman with my life. The best if the best doctor. I am his patient for lady 10 years and always I had the great advise from him.

Very skilled, patient, knowledgeable and caring doctor. Described as " the gold standard "

I took my client here for a routine check up. Upon arrival, the receptionist greeted us with a smile and welcomed us. She took our temperature after. She let us log in on the appointment book and told us to wait for our turn. Not so long and they called my client. read more

Robert M Hartman, MD - Inside - Dermatologists Near Me - Encino, California

I wish I could give zero stars. Rude front desk and office staff. Specifically the receptionist. She has no manners, personal or customer service skills. Won't be returning. read more

The office staff is generally unpleasant. There is always a wait and a huge wait at that. They have zero consideration for your time. And this is something they are totally aware of. They told me "if you don't want to wait over an hour, you need to be the first appointment or the first appointment after lunch." So they know very well what they are doing. So after nearly 2 hours in the waiting room at my last visit, I told them quite kindly I could no longer wait and had to get back to work. They were not happy that I had to go. Also I was there for a recheck after a procedure which left marks on my face. Thankfully gone now but when I called to discuss to see if that was normal, the doctor would not get on the phone and I got totally mixed messages from the staff. Basically I was told I had to wait several months until my appointment . Then I arrived and waited 2 hours and never saw him. And I never will. Terrible experience all around. You are not the only game on town folks. Zero stars. read more

Very smart and wise doctor! Great office staff as well. He is patient and won't rush you.

Front office staff is a nightmare. Attempting to deal with them turned me away from this doctor. Not worth rhe effort.

Once again Dr Hartman's office is a disappointment, I thought things have changed but it appears they have not. He is a great Dr his office is not. He did a procedure on my shoulder and told his staff that he wanted to follow up in December when the follow up did not happen I did my own follow up and was told I would not be able to see him for over a month. I was willing if they would include my wife in the appointment (WE HAVE ALWAYS GONE IN AS A COUPLE) I was told no. I lost my patience and told them to forget it. TIME TO FIND A NEW DERMATOLIGIST. ANYONE HAVE A SUGGESTION ? If you read these reviews you will notice that most folks complaints are about his office staff. If it walks like duck it must be a duck. read more

Doctor Hartman is amazing!!! Truly a star in his field. Completely devoted to health and patient care with zero upsell and phenomenal conservative approach!!! Doctor was on time and very good at explaining a variety of skin conditions to me and my two teenagers. He was thorough and very knowledgeable and very caring! Love, love, love!!!! Reading other reviews, I do see some shortcomings with front office staff, but given the care extended by the doctor, who cares! Will take the knowledge and care of the doctor to cheerfully peppy staff any day! Thank you! read more

Dr. Hartman himself is incredibly knowledgeable and experienced in this industry. However- the front desk staff has to be the rudest group of office administrators I've faced. I provided them my insurance card, and they billed the wrong insurance company. Shoutout to Jasmine for being incredibly snobby and unprofessional, asking me to call the insurance company to correct the mistake. Do yourself a favor and don't waste your time here. Wish Dr. Hartman will see these reviews and correct the mistakes. read more

Office staff are kind and efficient with check-in, which is rarer these days than you might expect. Dr. Hartman gets to business like a border collie guiding a sheep: clear, concise, practical info directly related to my issue (precancerous tissue) AND offers treatment options without up selling or waving the cancer scare card. I appreciate his thoroughness and focus on prevention and education, which makes my dermatologist and I a team for my skin health. read more

Dr Hartman is such a smart doctor! He spends time and explains things to make sure you fully understand. Yes there is a wait. Good things come to those who wait and in this case its worth it! We went to four other dermatologists before he was able to take care of my daughters acne. I won't go to any other dermatologist; read more

I have been a patient of Dr. Hartmann's since I was six years old. Up until recently I had imagined this doctor to be one of the best. Unfortunately that changed when his receptionist discriminated against my 7 year old son for having the same insurance he had at previous visits. She told me that she would not allow him to be seen by the doctor, bc we have medical now. (Which again makes absolutely no sense since he had medical in January during the last visit). This was a follow up visit for my son, and he has a very painful wart on his foot. The woman by the name of Elvia in this office has no business working in any customer facing position. Not only did she turn us away bc of the type of insurance we have, but also, when asked to provide the doctors medical license ID number, and her name, she promptly shut the window, returned and advised me that I will no longer be seen by the doctor. I said I wasn't going to leave until my son received the follow up care. She said "IF YOU DONT LEAVE NOW I WILL CALL SECURITY". In a panic my son said "Mommy no"! Today I received two letters from the doctor indicating that I was no longer a patient of his. He must've forgotten that this was a visit for my son. See attached letters to confirm the cowardly attempt to protect his medical license. When changes occur in a clients life, and they have an emergency it is certainly most unethical to refuse seeing a patient when they had no prior knowledge of the type of insurance you needed to have in order to be seen. Additionally I offered to pay whatever the price so long as my son didn't have to suffer anymore. This was acknowledged by Elvia and rejected as well read more

Robert M Hartman, MD - Letter declining future care - Dermatologists Near Me - Encino, California

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As a young patient seeing Dr. Hartman for almost four years now, I am so grateful I found him. I'm so satisfied with the care and service I have experienced. Looking at other reviews, some do seem unpleasant but my experiences with Dr. Hartman have always left me thinking nothing but positive thoughts. Parking is a bit of a pain, but I usually come in early morning and find an ample amount of street parking. There's a lot in front which I used to park in when they used to validate parking but they don't anymore so I just park on the street now. Dr. Hartman himself is wonderful. He does seem to rush through his appointments but I don't think he does so for malicious or negative reasons, I just think he's good at his job thus can quickly diagnose the problem. I've been in for several issues such as hyper-pigmentation, severe acne, and seborrheic dermatitis and have always received the greatest care and advice from Dr. H. Quick and fairly easy remedies or medications have always helped my conditions improve. My only negative is the wait times. It can get exhausting and I have waited an hour for an appointment, but I can honestly see why. He's great at what he does so a lot of people want to see him. I'd recommend bringing a book or downloading some movies/episodes on Netflix (as they don't have wifi) while you wait. I come in early in the morning now and avoid wait times so I'm not necessarily discouraged. The office staff is also extremely helpful. I believe I have met all of them throughout the years and they're all super attentive, for my issues at least. I read that some people have poor experiences but I personally have had good experiences with them. Granted it does sometimes take forever to get off of hold but I usually get my issues resolved that same day or a call back within the next two days if needed. I've never had an emergency where I needed something ASAP but I've found that it's important to be mindful that there is one doctor and only a few staff to help. I'm glad I found Dr. H. all those years ago! I go to school in Irvine but live near Encino so I still routinely go see him for check ups. I used to have another dermatologist when I was much younger and my issues were not really resolved and would come back much more often than now. Long wait times but effective and wonderful help, from Dr. and the staff. Thanks guys! read more

I randomly had a severe rash at age 67. I assumed it was due to soap or another topical element in my daily routine. The rash lasted and grew. I went in for my yearly skin check appointment with Dr. Hartman and left with no precancerous spots but instead a diagnosis of moderate/severe eczema. I was shocked. Dr. Hartman is on top of the latest treatments and information. He explained everything to me, prescribed the medicine I needed and my skin has started to heal. Dr. Hartman is a rock star of dermatology as far as I'm concerned. read more

After a year-and-a-half trying to figure out what was wrong with my skin, multiple doctors, tests and expensive treatments, Dr. Hartman finally figured out what was wrong. I had Discoid Lupus. Within a few months my skin was getting better and I was finally on a program / regimen to get well. He is very smart, no-nonsense, dedicated professional who knows his stuff! I've been seeing him for a few years now, and I realize what a rare gem he is. I was taken advantage by so many doctors in LA before finding him, he's not trying to make a quick buck or sell you something you don't need - he is dedicated to treating and curing his patients. read more

My family of 5 has been going to Dr. Hartman for about 11 years. Up until about 2 years ago, my experiences were excellent. However, over the course of the last two years, the service and professionalism have deteriorated to the point of unbelievable. Impossible to get an appointment in under 4 weeks, even when I called with a situation that could have turned life threatening with my daughter whom had a skin infection that was scary. Because we could not get in to Dr. Hartman, we wound up going to our regular doctor to get his opinion. We were going on a trip put of the country, and wanted to have her skin infection looked at. He was extremely alarmed, and wanted to put her on an IV, with the possibly of hospitalization. I called Dr. Hartman's office, told them the situation and asked for a return call. When I did not hear back from him by the end of the day, I called again, pretty frantic, and begged the staff to please have him call me immediately. That was 3 weeks ago. I NEVER heard from him. In addition to this callous disregard for any professionalism...or decency for that matter, their billing company is run by nimrods. They cannot bill insurance correctly with proper codes, and when the insurance is rejected (because of the billing dept errors), they stop trying to rebill, and start sending you past due bills. My husband mistakenly thought that they were sending us balances, and not the entire bill, and sent them a check. I called the same day he sent the check, and told them NOT to cash the check, we sent it in error. I told them I was cancelling the check....yeah, they tried to cash it anyway. And now they are trying to charge me for the bank fee for cashing the canceled check. Not sure what happened to this doctor. But he is NOT the care giver he used to be, his office is run by a bunch of inept people who so over schedule him, it is a pretty much a guarantee you will be waiting at minimum of and hour and a half for your appointment, with no apology or excuse. His billing company are idiots, and he DOES NOT CARE ANYMORE about his clients. Pathetic. Look at his reviews from 2+ years ago, and what he is getting now. The reason his rating is 3 stars right now, is due to the dozens of good reviews HE USED to get. The one stars are now adding up though, and he will only see his rating continue to crash. read more

While I didn't have the opportunity to meet dr Hartman I did have the unpleasant opportunity to meet his staff As a new patient and after waiting 2 months for an appointment I expected just a little bit more courtesy and respect for my time After sitting in a tiny crowded waiting room for 35 min I finally got up to ask how much longer was told 30 min to an hour more! No apology nothing just like too bad you have to wait or come back another day The whole thing was just ridiculous I was not a walk in patient Needless to say I left and am definitely not going back read more

He is a great Dr. but his office appointment situation is ridiculou. Patients wait more than an hour+. They really need to get their act togethe. Maybe book one or two less appointments a day. Or, better yet, have AI analyze the charts for the appointments as they are being scheduled and determine the correct number of patients for the day. read more

My rheumatologist recommended him so I could get a rash examined. He said Dr. Hartman is one of the few dermatologists in LA who does not do plastic surgery. However, when I was waiting (and I did have to wait over an hour to see doctor), a Botox rep came in and it was clearly not her first time. When I finally saw Dr. Hartman he was rude, patronizing, and said my rash could be "anything" and that I could neither look at what has caused a rash in the past or what might happen in the future. I asked him what I could do to prevent sunburns as I take an anti-inflammatory that causes me to burn easily--I use sunscreen and wear a hat but am always pink. He said that I was wrong because he has prescribed that very drug to prevent sun sensitivity? At this point I would like to acknowledge that a random woman with an iPad was in the room, and it was unclear to me her role. After a few minutes, the doctor wandered off. The woman with an iPad handed me a sample of lip balm and then wandered off. I would never go back. It would be one thing if he were just late. Most doctors are behind. But he was useless, wasted my time, and talked to me like I am an idiot. Hard pass. read more

if I could I would give him a zero I have been seeing Dr.Robert Hartman over 20 years. I had an appointment with him to remove some small brown spots. He decided without asking me and went ahead with taking a vein out, using a device to remove the brown spots, They scabbed and it turned into a red spot. I call his office and they said to give it some time. Then I went in again , because it wasn't going away. He did what he did the last time, but used a different method, and it scabbed, but this time it was worse, it was more red. I called his office again and was told to wait 2 to 3 months. it still did not go away. Today my son had an appointment, but, I wanted to show the doctor that it was worse. He said there is nothing he could do. He said to use makeup or get it lasered. I said this your fault, are you going to pay for it and he replied no, even though he caused me to have a scar. He stared yelling at me and we left. They took the co-pay, which my bank will take care of. I trusted him and he scared my face. Very sad since I've been seeing him for a long time. read more

Wow I'm really glad I came to this yelp page to know what was going on w/ the staff @ this place. I was referred to this doctor by my doctor and I had an equally awful experience w/ the staff. Obviously Dr. Hartman must be aware of this or doesn't care. This would lead me to think his attitude might not be the best either. Also the lack of professional courtesy and self awareness of the office staff, and apparently the doctor, are profound, given all the negative reviews here. Everything happens for a reason. Glad I escaped that bullet, and glad I came to Yelp to confirm what my initial thoughts were. Thank you, Yelpers! read more

I have been with him since I entered puberty. He really is a good doctor. He can be standoffish but don't let that stop you. He is extremely knowledgeable! read more