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    Robert L. Henderson, MD

    2.0 (5 reviews)

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    Chesapeake Ear Nose & Throat

    Chesapeake Ear Nose & Throat

    1.3(3 reviews)
    0.5 mi

    It is never easy to deal with medical issues. This office has made the process harder. They…read moreoverbook, don't answer the phone, and the provider I saw (a Physician's Assistant) took all of 5 minutes to order a number of experience tests and then run to another patient because "we're really behind schedule." No explanation, no discussion. The people who eventually answer the phone are unprofessional and that's when they call back! I'm here to drop off my results on a CD because it's an imaging result and they're closed. It's still regular work hours and they're not here. I had to take time off work to come here and they're closed at a time their own phone message says they are open. I'm supposed to see the doctor next week. Depending on how that appointment goes, I may just need to locate another Practice. I'd like to focus on getting better, not managing the unprofessional behavior of a medical office.

    I was here for a visit and was seen by Dr. Duggle. I have never posted about doctor visits, but…read morethis one was the worst I've ever had. Dr. Duggle entered the exam room and did not speak to me as if I was invisible. He only listened to his assistant, who spoke to me about what I was there for. He proceeded to look in my ears without addressing me or asking me any questions. Then he told her, not me, he was going to clean the wax out of my ears. Again, he ignored me as a person. I said I fear having my ears cleaned because I'd heard it could cause tinnitus. He said, " I'm the doctor!" He proceeded to talk to me abruptly with arrogance. The more I tried to speak, the more he became biligerant. I apologized for wasting his time, I got up to leave, and I began to cry. He told me to stay for a hearing test. I said I didn't have the money. I am on a fixed income . He said what's more important! This man was a young rude arrogant incompassionate individual. I would never advise anyone to go to this office.

    ENTAA Care

    ENTAA Care

    2.1(9 reviews)
    1.2 mi

    I arrived with my special needs child 5 minutes early for her audiologist appointment. The front…read moredesk woman (an older, thin Caucas woman with glasses and light hair) said she will be right with me. It took her a few minutes to get to me. That's understandable, it's a busy office. She was very unfriendly and unhappy from the get go. Asked for my ID and my daughter's insurance card, which I provided. She then told me that per my insurance, we need a referral, which I thought they had. I contacted my daughter's pediatrician and asked for a referral to be faxed over and they did this very quickly. My daughter was getting restless in her stroller. 10 minutes go by while we're standing at the front desk waiting. Then the same front desk receptionist informed me that I will need to reschedule the appointment because the referral arrived at 11:00 am instead of the 10:55 am time that it needed to arrive by. She was cold and rude. No "oh, I am so sorry"," zero empathy whatsoever. Zero politeness. She did not even bother to ask the audiologist if she would still be able to see us for our appointment today. She took it upon herself to decide that we will not be seen today. She also has taken it upon herself to cancel our afternoon ENT appointment as well without informing me of that. I found that out after I called back asking to speak with the manager and was told that she is unavailable and will be calling me back; however, I was not given a day or time frame when they would happen. I feel like we were discriminated against because my daughter is special needs. She is 2.5 years old and is on the autism spectrum. So this woman has taken it upon herself to refuse an autistic patient on Autism Awareness Day! My daughter's pediatrician called me back later expressing his disappointment and disbelief at the whole situation. This is supposed to be a Johns Hopkins facility that allows their front desk staff to treat patients with such disregard and robotic, void of empathy manner. I myself am a healthcare provider and in my establishment, we would have seen the patient. Also, our front desk receptionists would have gone back to me and asked if I would still see the patient and of course I would. Additionally, this occurred due to no fault of my own. I arrived with my child on time for her appointment. I'm still in disbelief with the way this woman allowed herself to treat me and feel like she was discriminating towards me and my special needs daughter. I took the day off work to accommodate her audiologist and ENT appointments and had to wait over a month for them to have any availability. This is an unacceptable way to treat people, especially in healthcare. I understand being a busy office with lots of patients and that there's a schedule to adhere to. But to turn away a special needs young child due to no fault of the patient or parent because of a 5 minute delay in her referral (that they should've already had) is absolutely unacceptable and outrageous. I was polite and respectful the entire time. I would definitely not recommend this office to anyone, especially if you have special needs and/or neurodivergent children.

    Great care. For dental issues. Office staff were friendly and helpful, even when i forgot my…read morepreprocedure meds.

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    Robert L. Henderson, MD - earnosethroat - Updated May 2026

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