1. Robert J. Moraca, MD

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Federal Way, WA

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Robert J. Moraca, MD

5.0 (1 review)

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3 years ago

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Pulse Heart Institute

Pulse Heart Institute

2.1(46 reviews)
7.8 mi

Had my appointment today at pulse heart Institute. Called a few weeks ago to schedule an…read moreappointment and admittedly the hold time was pretty long, but once I got on the phone, they were able to offer me an appointment time that worked for my schedule. Arrive today about five minutes before my appointment time and checked in... The front desk staff was very kind and verified my information and appointment time. I waited about five or six minutes before I was called back for my appointment. The nurse was kind and introduced herself, and explained the process to me. She was extremely efficient, letting me know she just needed access to my rib cage and my upper chest so unless I wanted to, there was no reason to undress as long as I could roll up my shirt. She explained about lightly exfoliating my skin, and why it was necessary before doing it, which was very helpful. I can understand how might be surprising or distressing for someone who is not expecting it. The EKG itself took less than five minutes, and once that was completed, I waited for a nurse to discuss my results with me. That wait was also less than five minutes and the nurse that came in was kind, respectful, informative, and double checked my reason for getting the EKG and the provider that it was supposed to be faxed to. He explained that the EKG would be reviewed one last time by another doctor to verify the results and then would be signed and faxed off to my provider. Overall, I had a very positive experience. The office itself is a little bit outdated, but other than that - which doesn't affect my actual care - I would say this is a five star experience. I very much appreciate efficiency and accuracy, as well as the ease of scheduling.

I am extremely disappointed with my experience trying to contact Pulse Heart Institute in Puyallup…read more I called to schedule an appointment for my 87-year-old grandmother, whom I personally care for, after she was referred to their office for cardiac care. My first call resulted in me being on hold for **50 minutes**, only to be disconnected. I called back and was placed on hold for another **27 minutes**, and that call was also dropped. I am now calling for a third time and was told that I am **number 28 in the call queue**. This level of service is incredibly disheartening--no pun intended--especially when we are talking about patients with heart conditions who are being referred to your facility for care. What makes this even more concerning is that there is **no hold music, message, or indication that the call is still connected**. You are simply sitting in silence for an extended period of time. If you are an elderly patient who doesn't have a smartphone that alerts you when a call has disconnected, you could easily sit there waiting without even realizing you've been disconnected. That is not an acceptable experience for patients trying to access healthcare. I completely understand that healthcare facilities can experience staffing shortages and high call volumes, but this goes beyond simply being busy. Patients and caregivers should not have to spend nearly two hours repeatedly trying to get through just to schedule an appointment. I truly hope Pulse Heart Institute addresses this issue for the sake of the many patients--especially elderly and vulnerable patients--who are being referred there for cardiac care. **Pulse Heart Institute, please DO BETTER.** Patients deserve better access, communication, and consideration when they are trying to receive care.

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Pulse Heart Institute - Dr Pugeda is an IronMan! He's also a fab doc, so there's that!

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Dr Pugeda is an IronMan! He's also a fab doc, so there's that!

Robert J. Moraca, MD - cardiology - Updated October 2026

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