Dr. Monaco and his physician assistant Quinn are awesome. I had surgery on my foot/ankle and he…read moredid the surgery and all went well. Quinn did my follow up appointments and she was really great. all my questions and even in the portal she got back to me very quickly.

was left sitting in exam room or over an hour . he went to get a boot and left to go home and…read moreforgot I was there.then someone set up an follow up for me. that I did not know about

Part of the AA Medical group. My favorite doctors are here. Easier to park than the Belcher…read morePavilion at the main AAMC campus. Located in the Johns Hopkins medical building right off of RT 32. I was in and out in less then an hour. Try that at the main campus! Plus no headaches or trying to find a spot in the garage. Friendly staff there too!

Kudos to Dr. Kwasi Shariff and his staff at AAMG. I was pleased by the services at the Odenton…read morelocation. Appointment scheduling over the phone was a breeze. During my visit, I found this office was very well-managed in a clean, modern facility. The staff was pleasant and highly professional. Thanks for your excellent care!

My birth plan for 9 months was not at all what ended up happening at the end. I planned for a…read morenatural birth with Lifecycle Womancare in Bryn Mawr, & back-up from Bryn Mawr Hospital, in the worst case scenario. Due to complications at the end, I had the option of induction, predicted to take 2-4 days at BMH, or straight C-section at CCH. Any story I have ever heard about induction led to a C, so despite feeling like I "cheated" on a natural birth, I opted for CCH & a straight C. It meant leaving Lifecycle, who I knew & adored for 9 months (+1 year prior to that), but I knew that for my mental & physical well being, & the safety of my son, I needed to choose the path I did. My Penn MFM team referred me to Chester County OB via CCH. I shook my new OB's hand & got ready for her to cut me open. The nurses in L&D were awesome. I bonded with our nurse, Nancy, who also volunteers at the rescue where we adopted one of our dogs. These are really great-hearted people. The OR team I had was huge. They were completely coordinated, super-professional, efficient, alert & at task, & all this just before midnight when in I went. They asked ahead about music, & played my favorite band from my phone while baby was born. Very meaningful touch! Having a baby here is a really smooth process. They really have it down. I was told ahead what each step of the procedures would be, so from prep, to OR, to post-op monitoring, to Maternity ward, etc. I was always abreast of what was happening/would happen next. This was really important to me, though I had to ask a few times what was going on when the anesthetics wore through me, & then the narcotics. All Maternity rooms are private, & virtually brand spanking new construction (among lots of other construction in the works at this hosp). Nice big size, high 12' ceilings, huge window (approx 8' high). Bathroom had a floor-to-ceiling window (opaque glass) in the shower, which was very cool. Room even had special mood lighting, including floor-level night lights, & dimmable lights, to help baby breastfeed (they prefer the dark as newborns). I have to say, it was really more than I expected. Constant visits from nurses taking vitals on you + baby, OB team makes rounds each day, as does a pediatrician, & a lactation consultant. Additionally, a social worker comes around to assess for postpartum depression & get you to take surveys about your mood & mental state. It is nice to be really cared for, but it was a lot when you are exhausted & trying to adapt to being a brand new parent. And seriously, by the end of our stay, every Tom, Dick, & Harry in the place had seen my boobs for walking in on me while breastfeeding. (Thankfully, Housekeeping + Food Service staffers were women.) That said, they had WONDERFUL nurses in the Maternity Ward. I was so lucky to have Shamika & Karyn for 2 days of my 4-day stay. They are compassionate & wonderful. Karyn would not stop making me laugh & it hurt like hell! Circumcision was NOT as I wanted. They just whisk baby off alone. NOOOO! I could not move but demanded hubby hold baby's hand, & he was the only parent there! VERY different at Lifecycle, where both parents are present, and religious ceremony is offered, etc. My husband is a big guy, thus our son was a big baby, thus the C-section. Unfortunately, big babies can have health issues too, & our son had to spend a day in the NICU, which was extremely frightening for me. No sleep, drugged up, can't walk w/out pain so bad I scream, & they take my baby to another ward. This is just my trauma perspective as a mom having to go through this, though, b/c I appreciate CCH being vigilant & cautious. We were allowed to visit as long as desired, but I was in so much pain & needed rest for my own recovery so bad, it was a hard day. The Maternity ward & the NICU are all securely locked, & you can't get in unless you are authorized, then buzzed in. This was scary at first, but then comforting to know that they do all they can to protect everyone. My son had a band on his leg with a security tracking device, & a barcode to match mine. Overall a great experience for a birth that did not go at all as planned. CCH brought my baby into the world: PRICELESS! Glad I chose Penn Medicine at CCH! * * * TIP * * * There is an audiology practice who tries to buy up all the business from every baby born there, but we opted for a different specialist due to ins. The audiologist billed us despite never seeing us, which was obnoxious. I realize the practice is separate from CCH, however, CCH works with these people as the only in-house option, so it is worth noting that this is not part of your hospital stay, & you always have to pay attention to every doctor touching you in the hospital. Check your ins coverage, & watch out for false bills from these jokesters! Grrrr! * * * TIP * * * An ER visit to Paoli Hospital after discharge from CCH, revealed that Paoli uses Ameda breast pumps, and CCH uses Medela, FYI.

Chester County Hospital ER was horrible, came in around 10:30am on a Monday in March and was not…read moreseen by a doctor until 6pm. Came in with chest discomfort, shortness of breath and lightheadedness and no concern from the ER staff at all. I was not taken in a room for my heart to be monitored or my blood pressure and all they did was take blood and a chest X-ray and made we wait for over 7 hours to be seen by a doctor. When seen by an ER doctor, very little concern of what problems I was having and discharged me without even any treatment. I will never come to this Hospital ER ever again or any part of this hospital and will not recommend it to anyone either. Horrible experience all together and still can't believe how they ignore someone complaining about chest discomfort and shortness of breath!!! Unbelievable!!! I get a response from the Hospital saying ; " every patient who comes through our Emergency Department will be treated and given the appropriate level of care based on their acuity" Well I disagree with your response, I did not get treated like this at all, my blood pressure was high I was lightheaded and pressure on my chest and they let me sit there for 7 hours without being monitored. I had to go to Jefferson ER 3 years ago with the same issues I came in with your ER and Jefferson place me in a room immediately, hooked me on to monitors and gave me a nitroglycerin patch right away. Chester County Hospital ER did none of these. I understand the local hospitals closing down causing some overwhelming, but to let a patient sit for 7 hours who came in with chest pressure, high blood pressure and lightheadedness is just unacceptable. I watched other people arrive who should have been taken in immediately and were left out in the ER room suffering!! I wasn't the only one complaining on this day when I arrived and it's a shame for an Hospital Emergency Room to treat patients like this who come to the ER to be cared for.

I had issues with the appointment: The automated system did…read morenot perform as I expected. It had to be done by phone - Also, I had a miss understanding about the time - I had 2:30 and they had it for 2:30. -Make sure you will get text/email notification about your appointment. -The service at the location was very good. The manager talked to me after my appointment. I was positively impressed by how serious they take the issues. They want the customer to be 100% satisfied.

The last two times I had to see my doctor At Carnegie Boulevard Rothman overbooked by far. Had an…read morehour and a half wait. The doctor spent less than five minutes with me. And didn't take the time to address my issues.The x-ray technicians were stressfully rushed. An older woman tried to say she's been waiting an hour and the technician barked at in a very unprofessional way not at all understanding. I believe my Dr. is very good but he can't perform well under the reform of Rothman. This is not a place I will return to.

Highly recommend. He's detailed and amazing communication skills. The staff has a few small…read moreconcerns but the nurses and professionals were great. They are also located at Doylestown Hospital. See my other review under Nephrologist

I had both knee replacements and could not be happier with the results. Dr. Vernace did a fantastic…read morejob. I really appreciate the way he utilized the health care system for my care. He has a physician assistant, nurses, x ray techs, physical therapy all working together to help you recover. The Mauve center was fantastic and the one on one care was amazing. There isn't a time that I can not text or call the nurses for immediate response to my questions. Dr. Vernace is always respectful of time. He is never late and I appreciate that very much.

Was traveling for work and needed to get checked out for a back issue. I was grateful they have a…read morewalk in clinic I could go to same day. Hours are pretty short which was frustrating. Getting in touch with the doc after was hit or miss but the staff was very friendly.

Ignore the low reviews. IMHO they are in- accurate. I've…read moredone Post Op PT here for 2 full months. Chose this location 5 miles beyond the closest one to my home because of good parking and ease of getting upstairs to PT. Being only about 90 steps from the car to PT Is worth it's weight in gold. I checked out closer Rothman PTs to my house but all of them were just a pain to get in and out of, particularly the one at Riddle Hospital. So i chose Glen Mills for convenience. The actual PT area is bright, clean and nicely organized. The PT tables are big enough for tall people and are very comfortable. The equipment is in good order. Elleni at the Front desk is a total gem. She can answer the phone while scheduling your appointments and not miss a beat. My first time here she scheduled my 8 weeks of appointments and printed out a copy of it for me with speed and accuracy. Casey Has been my PT technician and in my lifetime she has been the absolute best. Being of a certain age I've had PT a few times so I consider my assessment of her to be accurate. She is informative, caring, very capable with great PT and interpersonal skills. Rothman is lucky to have her. I highly recommend this location for physical therapy.

Dr. Lombardi performed 2 surgeries on me when I was 10yrs old for my hip. I'm now 45, and he is one…read moreDr I'll always remember. His bedside manner, and kindness. As well as knowledge, a previous Dr said it was an issue with my knee, Dr Lombardi was a second opinion & he was thorough enough to catch it was an issue with my hip that required pins and surgery.

I had a great experience here. I was referred by my family doctor who told me this place was the…read morebest in the area. I got an immediate appointment and arrived a few minutes early. It is a very big place and was jammed with people. I was called exactly at my appointment time. I saw Dr. Patti and he took plenty of time to discuss my situation and his recommended treatment regimen. I am really happy I found this place.

I had an extremely disappointing experience with Dr. Pamela Hale today. I arrived 8 minutes late…read morefor my appointment and, because I did not realize the office was located on the second floor, I reached the front desk approximately 10 minutes after my scheduled appointment time. The front desk staff were very kind and went back to ask Dr. Hale if she would still see me. She refused. I completely understand that physicians have schedules to keep and that patients should make every effort to arrive on time. But I find it incredibly disappointing that there was apparently zero grace for a patient who was 10 minutes late - particularly at an orthopedic practice, where the people coming through the door are often doing so because they are physically in pain. I had taken time out of my day to attend this appointment and was there seeking medical care for an ongoing issue. I wasn't 30 or 45 minutes late. I was 10 minutes late, two of which were spent trying to locate the office within the building. Again, the front desk staff were lovely and I have no complaint whatsoever about how they treated me. But Dr. Hale's refusal to see me over a 10-minute delay left me with a very poor impression of the level of compassion and patient-centered care at this practice. Policies are important, but so are judgment, empathy, and basic human grace-especially when you work with people who are coming to you because they are in pain. I will be seeking orthopedic care elsewhere. And you should too if you value compassionate care.

I received Unnecessary attitude from Dr Elia when I told him about the pain from him pressing on my…read moreknee, while also seemingly unable to read an X-Ray, needing me to point out things that were clearly labeled. Then the nurse told me they won't discuss my MRI over the phone, that I would need to drive another 40 minutes and pay another $140 copay just to tell me my results. When I asked why they can't just tell me on the phone (which is something even my cancer doctor does) she said "talk to your insurance" and scurried out of the room. I assumed my appt was over and left ‍ Overall an unpleasant, apathetic experience

Dr. Cabrey is a life saver! My knees feel 10 years younger and I am back to exercising again!read more

I would never use Premier Orthopaedics for imaging again based on my experience with their billing…read morepractices. Before BOTH of my MRI appointments, Premier verified my copay as $75. I was told $75 before each appointment, and Premier collected $75 from me each time. I was never told this was merely an estimate or warned that I could later owe hundreds of dollars more. Afterward, I was billed an additional $500. When I disputed the charges, Premier's billing department told me that my account documented the original $75 copay verification. I spent months trying to resolve this and eventually submitted a formal written dispute. What is most frustrating is that Premier ultimately acknowledged in writing that the copayment initially collected was based on an "incomplete review" of my insurance benefits--yet still refused to adjust the additional $500 balance. Ballantyne, Jaimie-Response to Member Complaint.docx Their response also stated that the amount collected at check-in was only an "estimate." That may be how Premier characterizes it now, but I was never told before either MRI that the $75 amount they gave me was an estimate. Had I been told that Premier had not fully verified my benefits and that my actual cost could be substantially higher, I could have made an informed decision before receiving the services. On top of the billing issues, it also took almost a month for my MRI results to get to my doctor. Having to deal with that delay on top of everything that followed with billing made the entire imaging experience incredibly frustrating. I went out of my way to determine my cost beforehand. I was given the same $75 copay for two separate appointments and paid exactly what Premier told me I owed both times. I don't think patients should have to find out later that the financial information they were given before receiving care was based on an incomplete review. If you use Premier for imaging, get the quoted cost in writing and specifically ask whether they have actually completed the benefit verification and whether you could be billed substantially more afterward. I also recommend following up to make sure your results are actually sent to your doctor. I wish I had known all of this before using Premier for my MRIs.