I have used the Suzanne Brown Insurance Agency for my home and car insurance since 2002. They even…read morehelped me with Mexican Auto Insurance when I took my car in to Mexico. They have always taken the time to talk through what exactly I need and always find me the best rates/deals! As the company has grown, I am now working mostly with Meredith L., and am still getting the same great service. I love that I can email Meredith, after hours, about changes that I need to make and she will email or call the next day to start the process. Over the years, I have happily referred many clients and friends and still highly recommend them!

Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.

USA is a big country, especially coast to coast, so you could definitely call the nation wide…read more We've been looking for a car insurance, and this is one of the popular national companies that we've been considering. They seem like they have good rates, but a lot of places do at first and then things can change. We're definitely considering going with them, but watch this space because we'll know more later. We've been looking for new car insurance for quite a while now, so when new offices like this pop up we're always wondering if we can get a good rate. So hopefully that will be the case but we're not sure at the moment.

Had the pleasure of driving over to Insurance Empire on Westheimer and was blown away in the ease…read moreof reregistering my car after having a lengthy stretch of having my car unregistered. Katherine was informative and resourceful in answering all my questions and finalizing the registration. Anyone interested in saving time and patience from having to go through the Harris County Tax Collector then Empire is a great alternative.

Mirna koussa did an outstanding job very professionally,took her time and worked with me to…read more answer all my questions and give me the best quote for car insurance. I am very pleased to work with her and I will recommend her to all my family and friends.

Wow... where do I begin? I guess I should begin with the very best customer service experience that…read moreI've ever received! Rosaida Quiros... kudos to you young lady! You saved me almost 100.00 per month with my new bundled insurance quote! But that's nothing, compared to how you treated me as a State Farm Valued Customer! You're "above all" approach should have you as a CEO of a Fortune 500 company! The way that you went out of your way to get my quote, called me over 5 times to assist me with changes, and also calling my mother to assist her, and bundle in her life policy! Thank you again from the VERY BOTTOM of my heart! You truly are the best!

I have been a client for over 35 years. Recently my car broke down at night. I am a woman single…read morehad to have it towed to my home. Called State Farm next day told them I was having it towed to the repair shop on Saturday. Talked to Reyna assured me the towing would be covered $140. So I took the car in for repairs paid the $140 and submitted receipt Then they send an email to my junk mail on Saturday which I didn't see until after repairs done (they usually call me after 30 plus years longer than some people been married and on this earth). They are refusing to reimburse me stating I didn't have towing coverage because I had more than 6 tons in two years was excessive. I am a single elderly woman I need towing on my policy. They were definitely looking out for me just their pockets and ruined our 35 year relationship. Peace no referrals post to facebook.

Stay FAR away from this State Farm office -- especially if you ever have to deal with Gary…read more I've had insurance through State Farm for years without issue -- until I moved to Texas and had the absolute misfortune of dealing with this specific office. When I transferred my auto policy from Missouri, I trusted they would do their job correctly. Instead, they messed up my VIN and insured the wrong car for nearly an entire year -- a vehicle I no longer even owned. That means I was unknowingly driving without coverage the whole time due to their negligence. But the worst part wasn't the mistake -- it was how they handled it when I called to get help. I spoke with Gary, and I've never experienced such disrespect and hostility from a so-called professional. He didn't apologize. He didn't try to help. Instead, he yelled at me, told me I was being "crazy and delusional," and then hung up on me after saying he didn't want me as a client anymore. Imagine that -- your agent screws up your policy, then gaslights you for questioning it. This office is completely unaccountable, dismissive, and reckless with your coverage -- and if you question them, they'll treat you like you're the problem. If I hadn't caught this mistake myself, I could've been in a serious accident with zero coverage -- all because they couldn't do a basic policy transfer correctly. Save yourself the stress and potential legal nightmare. Avoid this office at all costs. Gary should not be in a position where he's allowed to speak to customers, let alone handle something as important as insurance.

Kevin Luong's office is amazing!! Excellent customer service! No matter who answers the phone I…read morealways get the best service! So glad we were placed with them when our other local office closed down. Highly recommend!

From the owner: TX-2035536 Our mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams.

This mom and pop/ husband and wife run insurance agency is awesome. They are both funny, kind,…read moredown-to-earth and make everyone feel comfortable. I didn't get my bill once and they called me to make sure I got it paid before I was canceled. Steve and Patsy are good people!

Been a customer for years! Wonderful customer service. They carry the insurance on all my…read moreproperties, my business and my car. Knowledgeable, efficient and fun to work with. Just takes a phone call to take care of all of my needs.

I have never had farmers insurance nor have I invited a quote from this agency, yet I received two…read moreunsolicited texts to my cell phone today in about 2.5 hours apart inviting me to get a free quote. To make it worse, there's no apparent way to block this number. Any insurance company or business that thinks spamming via text message under any circumstances is a good idea should re-evaluate their marketing strategy. Spam will never be appreciated and often makes potential customers angry. Spammers has already ruined email and must stay off private cellular phones. Here's the content of the spam message: Free home and auto quotes. Super low prices, with Farmers Insurance. Give us a chance to earn your business. Get your free quote today We offer all of this Edgar Barzaga Team, Farmers Insurance 281-646-8766 281-803-8156

Unfortunately, this branch is horrible. Its takes them over a month to explain " how they dropped…read morethe ball" and still went around every bush make sure you check your bill ladies and gentlemen because this place will suck you dry if you dont watch it like a hawk . Unfortunately we are contracted with them but when our time is up best believe we will take our 30 plus years somewhere else . I would not come here if you looking for good long term service. You would think if you have been a member with State Farm for so long you would get treated better , loyalty doesn't work here obviously:

Saw marketing for Freddie Noble so I decided to call as I'd love to support a black owned franchise…read more/ business. Unfortunately I got a rude representative named Rene who's fast talking , wouldn't let me speak and over talked my entire conversation. She spoke as if I was 2yrs old and honestly swayed my future business away.