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Robert E McMichael, MD

2.0 (2 reviews)

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3 months ago

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Texas Institute for Neurological Disorders

Texas Institute for Neurological Disorders

(4 reviews)

The doctor was great but the office and billing department is a total scam. I was scheduled for an…read moreEMG procedure and I talked to three people at my insurance who all said the co-pay would be $15 because it's an office visit not outpatient. I was unable to get ahold of anyone at the main desk or billing office for days, and someone at the desk finally answered. They insisted my insurance told them to charge me $412 because I had not yet met my deductible. I spoke to them three times to relay what my insurance said, but they refused to bill it as an office visit and tried to bill it as outpatient. Ended up having to cancel the procedure the morning I was supposed to get it because they were trying to scam me. I should've known better because they did the same last fall. Insurance told me another procedure was covered 100% because I had met my deductible and out of pocket. But they ended up charging me $500. I do not recommend this practice and cancelled my other three upcoming appointments. Also, they scheduled my follow up for the procedure for two months from now and wouldn't put me on a cancellation list. So I would have had to wait until September 29 to find out the EMG results and why I can't feel half of my left hand, which severely impacts my work because I type 8 hours a day.

This is the most unprofessional doctors office I have ever been too. On Jan 7, 2025 my primary care…read morephysician sent a referral to Dr Dakota Schumacher. The earliest appointment I could get was for April 8th, less than a week before the appointment they called to tell me they would have to postpone it so it was delayed another week to April 15th. After meeting with the doctor he told me I would need further testing and scheduled it for May 5th and also the follow up visit to review the results on Jun 19th. However the day before the test they called to tell me the equipment was broken and they couldn't do the test and they did not know when the equipment would be fixed. A few days later they called again and told me the equipment at my office in South Arlington might not ever be fixed so they sent me to their office in Grapevine (45 min drive one way from my house). Today (Jun 19th) I went in to the office for the follow up and was told the doctor wasn't in. They said they had left me a message on the 17th advising of the change and the next available appoint was July 7th. I told them that wasn't acceptable and asked them to send all of the information, diagnosis and test result to my primary care physician. They then proceeded to have me fill out paper work to release the information even though he was the referring physician. I would avoid working this office at all cost.

Robert E McMichael, MD - neurologist - Updated May 2026

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