I was shocked at the very poor service, and unhelpful attitude of staff- and completely dismayed when staff refused to honour a guarantee of an electrical appliance bought at the store. The kettle was six weeks old, but I was told that due to "lime scale build-up" the store was unable to honour the guarantee. I was further expected to post the kettle back to the supplier at my own cost, and would be refunded for the postage charges "if the fault was not due to negligence" Much better not to purchase your electrical goods at this store read more