I needed to deliver a parcel which was 17.3 kg however the staff refused to do it as it was to "heavy" given the fact that one staff member had a "sore arm" and another moved it left and right and said "yeh it's to heavy". I proceeded to ask if they can weigh it and they said we don't have any scales. so they just couldn't be bothered to lift a parcel and put it round the back . A parcel to be considered heavy is over 20kg read more

I don't generally shop much at DIY shops but this shop had a nice selection of lights when we had our recent refurbishment work done at home. After much thought, I settled on quite a funky light for my ceiling and some chrome rading lights by the bed. Also, with all the sunshine, I bought some garden plants to plant over the weekend. I now have a new blueberry bush, a new thyme plant and 6 varieties of tomatoes. Please stay away, Mr Frost! One of the bigger Homebase stores with a nice variety of indoor and outdoor home improvement supplies. read more

Although I understand they are part of another owner now, I have noticed the staff are more accessible and more helpful. Laura Ashley and Sharps bedrooms have gone also from here. read more

Beware, I bought a kitchen from Homebase which I was going to pay cash, the salesman offered interest free so I agreed, I then found myself filling out a creditcard application, when the card arrived I cut it up because I had no intention of using it. The cost of the kitchen was just under £3000 and I paid £1000 on the first bill and another £1000 on the second month, the statements tell you the minimum payment due and this was showing zero so I started reducing my payments knowing that when the minimum payment showed a sum of money I would pay it off immediately. The statement arrived in January showing £199 to be paid by the 21st, so I paid it on the 9th of January, to my horror I received a statement for £177.88p interest, I phoned them to ask why this was and they said that the interest free option ended on the 2nd of January did I not receive a letter? to wich I replied no, I was told if I wanted to complain I had to do it in writing, I have paid the interest balance a week ago knowing that if I didn't I would be charged more interest, this payment has not been debited from my account yet, I suspect this is to accrue further interest. I would advise anyone offered interest free at Homebase to think very carefully, I am making a complaint to the financial ombudsman when I receive a reply from Homebase. I contacted Homebase and they have refunded the interest, they showed compassion and understanding. read more