We have been State Farm customers for over 40 years, in many different States. The Ashley Berry…read moreAgency in Fort Mill has been a highlight of all those experiences. Ashley, Andrea and Michelle are all very responsive, very professional and very knowledgeable. We have always appreciated and trusted their advice. And, they're just very nice people. We highly recommend them to our friends and neighbors. Ed and Donna Fort Mill, SC

I have my business insurance through Ashley Berry State Farm. I usually find the process of…read moreinsurance to be overwhelming and time consuming. Andrea and Ashley made the process seem less and easy. Customer service is very important to me as a business owner with minimal time. I find when I call I'm able to speak with someone in their office and if a message is left they call me back immediately. Customer service is 5 star in my book.

After a long battle with our former insurance company we decided it was time to switch. Luckily I…read morefound Bronya! She is a delight to speak and work with. Also, after picking up Erie Insurance Bronya emailed me to welcome me to the Erie family. The wonderful thing is I felt like family during our initial conversation. I cannot rave enough about Bronya and her customer loyalty. Thank you Bronya!

From the owner: We sell auto, home, life and Commercial Insuranceread more

Have been with Tom Harmon since 2001. Have always had great service. Today, worked with Shelby in…read morehis office to update my policy which was very helpful in ways I had not considered.

The Harman group has been very supportive since I moved to the Charlotte area 4 years ago. With 3…read moreteenage drivers and a few toys, they have always been super responsive. I really appreciate their flexibility and support. Would definitely recommend.

I've had an existing policy with this policy since 2008, kept paying my premiums for over a decade…read moreand CANNOT get an agent on the phone even when my house caught on fire!! Even when I called right at 9am on a Friday, when their offices are "open" Hours past and still no returned phone call. BUT when I fill out a new customer quote on the website, I get an agent on the phone within 10 mins. FUNNY how 13+ years as an existing customer cannot get a call returned but a new customer can within mere minutes. Fast forward to 2/25/21, I left a message and the lady told me that all agents are busy. I can't talk to the insurance company because they referred me to my "agent" for policy specifics. Only this location and another is open but they aren't taking "clients"

I had them for five years as my brokers for my auto insurance. I left them two messages and they…read morenever called me back. They lost my business because they wouldn't speak to me. I wish them luck but do not recommend them.

Not an ideal experience. Started out good but went south when I inquired about lowering my coverage…read moreand premiums. Switched to another agency for less money and better customer service..

I am a long-time Erie insurance customer and the separation of my former agent (who kinda sucked)…read morefrom Erie allowed me a welcome chance to shop for a new one. Joe Keener impressed me right off the bat with crisp communications to set up a meeting. He made it a priority for us to go through my former policies line by line and map my new coverage to my current insurance needs--home, auto, personal liability, and landlord policies. In some areas he added coverage and in others he took removed unneeded items. I ended up with a very similar cost (actually lower for auto!) but coverage that is much more aligned for my family and me. He was polite, efficient, and knowledgeable. Then he loaded me up with a blanket and lawn chair from their swag closet on the way out the door. I do not easily give out 5 star ratings but Joe earns it handily.