I was visiting Stowe and Carolyn at the Eye Center helped me out in an emergency and saved my…read moreweekend! She was very attentive, responsive, polite and professional. I would highly recommend the Eye Center to anyone in Stowe.

These "medical people" are totally absurd. No one knows what…read morethey are doing You get an optician on a video screen when they can drop in They do not even listen to you and your concerns 4 months, 4 visits and I still do not have glasses, they blame me for their not following through I am a medical professional and if I worked like these guys I would be fired

By far the worst experience in my 35 years of wearing glasses/contacts. The most inconvenient and…read moreincompetent people I have ever dealt with. I'm so done with this place.

Cataract surgery scared me. I had lost a major part of my independence, driving. My Dr recommended…read moreDr. Overturf at Shippee Family Eye. And I don't know why I was afraid. I had it done in their surgical suite, it was easy. They make it so comfortable. Everyone there is AMAZING. Yesterday was second eye and I woke up this am, went to my follow up and could read every road sign, I could see the mountains. Dr. Overturf's skill has given me back so much. Thank you. If you're scared, don't be, call Shippee!

You can't get an appointment without waiting a year unless you know someone that works there . Yes…read moreI have diabetes I needed to get my eyes checked no appointment till next August. But someone I know got an appointment in two days because they know someone that works there.

I started going to eyecare for you because it was closer to my apartment building so I was excited…read moreto find them but it wasn't long before I found out that they were charging me 75.00 for a free eye exam. Always get a print out of the whole thing and look it over before you leave so if there is anything weird about the price of the appointment you can bring it to their attention

I called in with an emergency and was not one of their patients. They fit me right in that same…read moreday. Dr took time to explain issue and gave results. Went back for follow up a week later. Impressed with thoroughness and spending time with me. I am now one of their patients.i

Brilliant optician and co owner, Tim.......He really understands it all, and practices excellent…read morecustomer service...

Great people doing great work, had my vision checked and I now I see way more than I did !read more

Dr. Randi is awesome! As far as service goes, it is virtually impossible to get a hold of the 1…read moreworker that works there. You will continously get their answering machine telling you their hours of operation and are told to leave a message. But they do not return your call promptly. Once I finally get my son's prescription, we will not be returning. Over it.

First off, I want to be clear when I say that I WANT to like Waterbury Eyecare because of the…read morefollowing: 1. great selection of frames 2. really nice/friendly/competent dr. 3. clean/cheery office space in the heart of Waterbury However, it's extremely hard to like and recommend an eye care center that has a receptionist with zero understanding of customer service. Months ago, I arrived for my second eye exam with the facility only to be told that they couldn't find my insurance information. Having visited before and having no changes in my information, this didn't make sense. Rather than try to sort it out, the receptionist told me I could either call the insurance company or pay out of pocket for the day. (No thank you to both, but a little assistance would have been nice.) I made a new appointment for several months later, and went on my way. Flash forward to today: a snowy Vermont day where road conditions aren't ideal. Being that I was running about 5-7 minutes behind, I called the office. I called. And I called. And I called. On the third call, I left a message (seriously questioning if they were even open because who doesn't answer a business phone during normal hours of operation?) Anyway, I arrived today to see the receptionist outside shoveling. I waited in line at the reception desk for about ten minutes, and when she finally got to me she informed me that I was 20 minutes late and would need to reschedule. When I gently informed her that I wasn't that late and had been waiting while she shoveled, she then blatantly lied to me and said she had been in the office just two minutes ago. Incorrect. (Also, why are you lying? You're an adult.) I let her know that I had called several times and she said "if I had answered the phone I would have told you to reschedule." Um..... shouldn't answering the phone be a priority? I understand the importance of shoveling as well, but perhaps this is an issue of being short staffed. The receptionist made zero attempt to fit me in, despite the fact that I could hear the Dr. was still with her previous patient. When she told me I had to reschedule, I tried to tell her that this was my second attempt at an appointment, and that I was out of contacts. She seemed to care less. I then explained to her that I had lost two unpaid lunch hours of a result, and that my time was just as valuable as everyone else's in this situation. Again...she could care less. That being said, I informed her I would no longer be a customer and would be finding a new eye care place. If there's anything the receptionist should care about, it's client retention. She just looked at me, shrugged, and said, "ok." If your time is valuable and you expect to be treated with a high level of customer service and professionalism, I would tell you to look elsewhere. Or perhaps, this is an opportunity for the company to improve on this aspect of their business, as everything else seems to be really solid.

Very professional. Staff is helpful and knowledgeable. Glasses are expensive but they sometimes…read morehave promotions especially if you do not have insurance.

I've been seeing these folks for about thirteen years and I cannot say enough how professional and…read moresuperlative they are. Randy Fitzgerald is very thorough from annual eye exams, to updating primary physician on issues, diagnosing conditions, everything! They have the most up to date equipment and an excellent selection of eyewear. And, qualified staff to help you chose the best possible deals with a great "eye" for detail and what you look good in. Cannot recommend enough, best in the area!

Got screwed over today by the center. Simply because they did not mention that my particular form…read moreof insurance was no longer valid after having already rescheduled thrice since November 2024... One would assume, if shits were actually given concerning the individual versus a maximum margin of scope and profitability....

Actually, I'd rate it a negative 20 for a customer service as they never return your calls if you…read morehave a complaint (as you can see from a previous review) Instead they call the police to resolve their issues!! UNBELIEVABLE!! They sent me glasses that were TOTALLY different RX! HUGE BLUR! This was confirmed by another eye specialist as the office / Optometrist (my primary Dr. sent me there after I had an appt with her for my red eyes that wouldn't go away. ( the redness and irritation began after the Littleton optometrist put eye drops in my eyes) The new optometrist showed the differences and explained what they were. They could not believe the huge difference in what they measured to my actual RX. Littleton Office has sent a check for half the amount of $600 plus. Not cashing it. I sent 2 complaints to my insurance company. Next step is small claims, lawyer, professional licensure for Optometrists. whatever to get the total amount and more for my time and mental stuff from them sending a policeman to my door that night . I had called 3 times after I received the check. No answer. They called the POLICE!!! to give me a no contact order!! Seriously?? They obviously have no idea how to resolve their customer issues.....NB see other review. I was patient in the beginning and after I called a couple times either woman telling me they would return my call (NOT) or left a phone message