Overall abysmal experience. Found an online price for an RV that I wanted. After I talked with the…read moresalesman about buying it, he sent an "out the door" price sheet and the additional fees added about $4000 to the price, plus tax on top of those fees, making it an average deal and one that I would not drive several hours to obtain. After a lot of negotiating and having to prove I had a quote from a nearby dealer for a similar price, they finally agreed to discount the RV price to get it back down to approximately the advertised price. They wanted to sell me a weight distributing hitch and installation for $1199. I bought the hitch alone for about $650 and did the 20 min set up (installation) myself. To set the hitch up, I need to know the height of the RV hitch point. It took over a week to get that information. In the meantime, they kept asking me how high my truck hitch was. I tried multiple times to explain that I could adjust the ball height on my truck and that I need the RV hitch height to set it up properly. Anyone remotely familiar with towing an RV should have understood this question and been able to answer it after a very simple measurement. The time it took to get the information leads me to believe none of the people I talked with, including the parts manager, have any clue about towing an RV. Just before arriving at the dealership for delivery, I got a text that my salesman would not be there, but he had arranged for someone else to assist. The dealership didn't seem to have that information, but after 30 min or so, they did provide tech to do a walkthrough. He was the only shining light in this dealership, doing a very nice job of walking us through the RV. Paperwork was crazy, primarily trying to sell us extended warranties, but not being very clear on how much they cost. Always trying to hide the actual additional cost. They also wanted me to sign several forms, including more than one power of attorney, without being able to clearly explain why. At one point, his answer to why they needed multiple powers of attorney was "you're just going to have to trust me. We're a multi billion dollar corporation." My response was that he had not earned my trust. The young man, got tired of my questions that he couldn't answer and finally left the room, saying he would get someone else to help us. After 15-20 minutes, waiting, I was ready to leave the whole thing behind, but I told the receptionist that they needed to get someone out to talk with me or I was walking. A higher level finance person came to assist at that point and finalized the paperwork. She was rational and able to explain what they needed signed and why. When done signing the papers, I went to connect the RV to my truck and found one of the upper marker lights was not working. I reported this and they sent the same tech who had done the walk through out to fix it. While he was fixing it, I asked about a Tire Pressure Monitoring System (TPMS) that I thought was supposed to be on the RV. He told me there was an app that I would need to download to read the TPMS. After arriving home and going through the limited manuals that are provided,I found that they should have given me a TPMS monitor, but did not. I immediately contacted the sales rep who said he would talk with the Rockwood rep. After another week of back and forth, including a final email to everyone who's email I could find, I got a response from Rockwood that they would send me the monitor, which i finally did receive the following week. All in all, I am happy with the Rockwood Mini Lite I bought, but if I had it to do again, I would buy it from somewhere else, even if I had to pay a bit more.

Not only will I never buy another travel trailer from this location, but I will absolutely do all…read morethat is necessary to make sure others are aware of what they are getting in to when purchasing a unit from this location. I drove 8 hours from Daytona Beach, Florida to Anniston to purchase a used Cherokee Wolf Pup. I felt confident in doing so from a reputable dealer that assured that all areas of operation have been inspected and the unit is ready for sale. ..so here is what was either checked or looked over, or completely neglected and signed off on anyway. 1. My unit is eating batteries. They said that they put a brand new battery in the unit, and over one night parked at home, the voltage read 10.8v and wouldn't hold a charge from solar. Maybe they threw a battery in the same day I bought it and let it ride. When I called (three days after purchasing), I was told verbatim "this is why we ask you multiple times to buy an extended warranty" Hey. I get it... but I have owned this unit for 72 hours and this is why PDI exists in most reputable dealers. 2. The freezer/refrigerator fan had to be replaced within a week of ownership. I did it on my own (which is fine), however; again, why was this not a part of a PDI quality check? 3. Tire blew out on the way home (which happens, I get it) - only I was assured of a tire quality check when I asked before I drove 8 hours to buy the unit, and I realized the unit had mismatched tires, and the one that blew must have been the original tire. 4. Before I installed the brand new tires I've had mounted, I went to lube the bearings and found that the axle had been replaced in 2024 at the Anniston location. That's fine. A new axle isn't a red flag.. only (see photos) the trailer brake wiring job that they did is considerably dangerous and that absolutely should not have passed QA standards literally anywhere. I have a mobile mechanic coming out to fix this issue ASAP. No wonder I have a "trailer brake wiring fault" message on my vehicle when towing and trailer brakes are non-existent. Again... HOW did this pass inspection. Long story short: They don't want to help. I'm paying less to fix the issues than I would have on an extended warranty from them (which you can do the research on their warranty program and you'll see why I passed) - I should have bought the (most likely) safer and properly inspected unit that I had my eyes on from another location. The Anniston dealership has many qualities that potential owners would find endearing.. quality of units sold is something that needs to be taken in consideration and, if you do choose them, I would encourage a thorough look into the typical trouble points of a used RV before buying from them.

I was staying at a nearby campground when I had an issue with my jacks, the folks at the front…read more office recommended JM so I called. I spoke with Jordan over the phone and he actually walked me through his to fix the issue myself. I'm somewhat mechanically inclined but when you're stressed and tired it helps to have someone walk you through the process. He didn't need to come out, I would have gladly paid for the knowledge and patience but he didn't charge me. That says a lot about his character and work ethic, it is very much appreciated.

Knowledgeable, personal, and good at what he does. Ran into Jordan during a trip to Gadsen, AL…read more The RV office recommended him to help with our trailer issue. He arrived promptly and diagnosed the problem very fast. Deeply impressed with his depth of knowledge. My wife and I really appreciate him and his helper. I would not hesitate to use him again and highly recommend him if you're in the area. Thanks Jordan

Take my opinion and stay as far away from the dealer as you can. All they want is the sale and…read morethat's were they end the relationship. Purchased a 2026 Bighorn 39FL from them, transported it back to Mississippi and when i went to open the slides, no good. Called the dealership, ask for a RV tech and was told one would call me back. Waited for an hour, in 90 degree heat with a wife on oxygen waiting to go in and sit down, but no one. Called to speak to Manager, told this store does not have one I would have to call Huntsville location. Called that location and transfered back to original dealership and connected to asst manager who after 15 minutes on the phone said "he dont have a tech to speak to me as they are out to lunch still. This was after 1pm in the afternoon and over an hour of waiting and still no one to help. I managed to grab a Mobile RV tech that was in the resort that I had gone to and he came over after seeing my wife having to keep going into the truck to cool down and plug her portable oxygen concentrator in, he was able.to trouble shot the problem and only charged me $150.00 for the fix. Bankston's asst GM called me and all she could offer is me using my warranty on the first day using my rv, which would have made is wait even longer for the fix. BANKSTON RV SUCKS, and they will never see me step foot in the door again.

I was under contract with Bankston Motor homes on a RV…read morepurchase. I had placed a $500 deposit, I had applied for financing, they cancelled my deposit and sold the RV to another party. I believe that the business sold the RV for more money than the agreed upon purchase price I had with them. During my consistent communication, their sales team set a pick-up date unbeknownst to me and used the passage of that date as a reason for cancelling the deal. I believe this company operated in bad faith and despite having a signed deposit and purchase agreement with me simply pulled the deal in the interest of making more money on the vehicle with a different party.

I have used them many times to service locks at my business, and I have always been extremely…read moresatisfied. I would highly recommend them!

Anniston Safe & Lock was wonderful to work with. I needed 9 locks in a house rekeyed and multiple…read morecopies of the key. They were able to come out the same day I called and complete this update. I enjoyed meeting JR because he was so kind and helpful, even giving ideas on a couple of other projects and vendors he would recommend using. I recommend this company for locksmith needs.

Amazing service. Helped my wife and daughter traveling through with a nail. Super helpful and…read morefast, and I would highly recommend!

Highly recommend this place. This is my 2nd visit and both times they exceeded expectations. Best…read moreprices in town by far. Very informative staff and don't have to spend an entire day at the shop when you come in for service.

The best of the best. I've had two different situations hours away from where I live and somehow…read morethis company showed up for the recovery (more of a rescue honestly) both times. On both occasions, they went out of the way and put in more than what was asked or required and didn't ask for anything extra to do so. They stay patient while I tried to figure out what the best solution would be for me, still shut up after my phone ended up dying and they didn't even hear from me, and bought me and my daughter dinner and made sure we were safe until we were able to get ​our vehicle fixed. Did I mention they ALSO fixed the vehicle!? 20/10

Eddie was my tow driver today! He was very friendly and helpful. It was kind of a long tow about 45…read moreminutes but he had a good attitude about it all. Thank you Eddie Horsley.

These guys are crooks…read more This dealership bought my 2025 GMC Yukon XL Denali Ultimate -- a documented lemon that I was the original owner of -- at auction. They then sold it to an unsuspecting buyer and told him it was just a goodwill repurchase, not a lemon. How do I know? When the buyer went to register the vehicle, the Georgia DMV sent him a lemon acknowledgment letter. Naturally, he said WTF. The dealership had given him some -- but not all -- of the original service paperwork from my dealership, which had my personal information all over it. Since this dealership was still insisting the car wasn't a lemon (and they failed to redact all of my personal information, including my work and cell phone numbers), the buyer tracked me down to find out what actually happened. The buyer refused to sign the lemon acknowledgment letter, and they were forced to unwind the deal. The Yukon XL Denali Ultimate is now back on their lot waiting to con someone else. I have never spoken with these people directly, but based on everything above, they are the worst of the worst.

We've been buying trucks from the team at Cooper for years, Always top notch service, great…read moreinventory and helpful staff!

OMGoodness! I had the opportunity to allow them to clean up my Pilot. They went above and beyond…read morewith cleaning it, inside and out! Traci paid close attention to every detail. I am beyond satisfied with their service! Give them the opportunity to get your ride cleaned up!

From the owner: Master Detailing strives every time to get your vehicle to its peak of perfection. No job too…read moresmall or too big. Next to your home your vehicle is your biggest investment so allow us to help maintain the appearance of your vehicle. We offer free pick up and delivery. Perfection Is In The Details