Steer clear of this shop!
The previous reviews you have read are from a few years ago and they have switched many employees since then. This is a very accurate and experienced review since I live a few doors down from this shop and have known them for several years now. The owner of this shop is very fake, shallow and condescending in my experience. I have had many questionable experiences with the owner, but many GREAT experiences with his employees. The owner is the issue. When you have money, he gives you the world, when you don't, he could care less about you (in reference to being rich or middle class).
I have purchased three bikes from this shop and over 1500 Euro in accessories and I will never spend one more Euro in this shop because the owner is so obviously an xxxxxxxxx. What broke the camels back: He sells used bikes and after me buying 2 new and 1 used bike over 2 years, I asked him if he could sell my nice used bike for me. After I washed it and tuned it up, and presented it to him, he looked at me like I was asking to purchase his daughter! Then he just walked away and gave me a dirty look. (Needless to say, my bike was in good used condition, and cost him nothing to sell, all he had to do was put it in the used rack outside..)
So after hundreds of trips inside this shop and thousands spent, he treated me like I was passing a virus when I asked for a favor and for the record, I had offered to give him 100 Euro on a 300 Euro used bike sale!!! (remember, I WAS a loyal regular customer and it cost him NOTHING to sell my bike).
After this incident then I started to hear from other local shops and other bike riders in Vienna. (I'm very intertwined in local street riding and Triathlon scene.) Many other people told me this man has a reputation for being a *************** and other shops employees told me some very interesting stories about how rude he is (4 others to be exact!) that this man has a reputation for being a shrewd businessman, treating his employees like slaves, and only friending the rich clients. Because this man has a great location, and some good people working for him, people think it is a good bike shop and I bet the owner thinks he is doing well. Sure he is raking in money, but it's the location not his personality that makes money. His prices are high, even above retail many times. If you talk to some of his employees, you will most likely have a good experience as it seems they are in need of being nice to people since they are talked to like slaves all day long.
I will walk across vienna with my bike on my shoulders in shoes filled with broken glass before I let this man put air exhaled from Olivia Munn herself in my tires. I feel badly for his employees......they hate him too. read more