Can't figure out the bad reviews for the life of me, woked with Todd and Norbert and could not have…read morehad a more straightforward positive experience purchasing a vehicle well over $100,000. From start to finish to making sure I got my second keys the entire team was right on point.

This outfit are a bunch of theives - I bought a MB 650 SL with a oil leak (many leaks in this car)…read moreand A/C not working. They said oil leak was a intake gasket and they would split the new A/C unit costing us 1000.00 which if fixed I was fine with. They shipped the vehicle to us - car was smoking so bad could'nt see the car - A/C was not touched - cost me 20k to make car right. I had a collector look at car - he showed me his phone directory - it said in parentheses "Never call these people" - I lost big

I had to make a service appointment for an oil change more than a month in advance. I arrived at 8…read moream and told them I would be waiting. They said they had others waiting and I would need to pick it up at the end of the day. I saw no one waiting and was a little insistent but they stuck to their story. I had to leave so I took my explorer around the block to my regular auto shop who did it for me on the spot. I've had only negative experiences at this dealer who's services are not customer friendly . All other dealers I've been to are 5 star but not this one. They lack in customer service and just everything. This dealer should look at what their competition is doing and either up their game or get out of the business. I won't ever go there again. They are the worst!! Stay away.

I have tried to reach these guys on more than one occasion for service or parts. No one ever…read moreanswers the phone, so I leave messages. No one ever returns my calls. Inexcusable. I am forced to go to Otis Ford, much further away for me, but at least they are competent.

I recently purchased a new car from Porsche of Southampton. I had been frequently visiting this…read moredealership prior to my purchase as my husband already drives a Porsche. I found myself setting up a test on an upcoming 2013 and fell in LOVE! I absolutely loved working with my salesman Bart Siciliano. I do not have an enormous budget as do most of the customers in this area, but I came in to buy a car. Bart made me feel special and was extremely friendly, knowledgeable with selecting my new vehicle. He even gave me a small gift - a Porsche leather iphone case. It was greatly appreciated. Upon the completion of my paperwork and closing the deal, I was surprised when they charged me for filling the tank of gas. I felt a little insulted and after spending a little over $70k, thought that a full tank would have been included. Oh well, perhaps they wash my car on occasion...to make up for it.

Not sure where all of the negative reviews are coming from, but I have had nothing but great…read moreservice from the time I leased an Audi in 2016 and purchased a Porsche Macan S in 2022. Frank, Dermot, and John are super helpful and knowledgeable, and I always feel as if they are totally honest and upfront. My cars have always run well.

The sales process was very smooth and the price was very fair, lower than 3 other dealers for the…read moreexact model. I had an issue with the suspension on the Escalade and it was handled very quickly and to my satisfaction. Every department of this business is first class. Highly recommend.

Service dept staff namely Chris P extremely arrogant and nasty - complained about him and his…read moreresponse was to target my contracting business with a negative google review - that we were "dishonest " ? We never did any work for him - he just took our biz name off my truck and gave us a bad review - if this is what Buzz Chew wants their employees to do to repeat customers ok then we won't do anymore business with them - I'm done after many years and multiple sales - no thanks

Salesman Frank was excellent with my mother working a deal for a used vehicle. since the dealership…read moredidn't lower the price up-front, she asked for extra touch ups. so they replaced 4 new tires, new windshield wipers, checked the battery, and even put a bow on top of the vehicle to top it all off. They also filled up her gas tank as well. sales tech Kyle was also great and very thorough showing my mother the features and tweaks on the vehicle functions. Just wanna say thank you to them and making the sale a little smoother than other competitors

Absolute Nightmare to Deal with. RUN AWAY FAST!…read more I bought a used bmw for sale through this dealer and it was going smooth, their sales manager Abbas did a video walkthrough(on jan 27th 2025) with me(have the videos saved) where he said there are "the driver's side is good, no dings or scratches or anything and the body lines are great". Fast forward to getting the car and there are DEEP scratches that no reputable dealer would ever sell a car with. Abbas calls me at 6:28pm on 2/4/25 apologetic and says that this must have happened after the video walkthrough, and that he will go investigate and make it right. Seemed like it was going well Was quoted ~$1300 to get these scratches repaired, so I text Abbas and he has a tone change and points me to Chad Israel, their General Sales Manager, who starts treating me horribly immediately and says its my fault that their sales manager misled me in the video. We tried to have an adult phone call(all recorded) on Feb 6th at 11:30am, where Chad could't be an adult and started screaming then hung up on me. Talk about great customer service! Run run away, im talking to lawyers now, unless this dealership decides to make this right.

I gave them lots of stars because of Smitty in service. He is the best and always around to help…read moreI would purchase a mercedes there because I know Smitty will show me how to use the all the controls sink my phone and help me out when I call. I can't wait to get my new mercedes in a few months I just bought a mercedes C300 from Mercedes of Southampton. My husband has a S 550 which I thought was to big for me but loved the service from Smitty. I knew I wanted a Mercedes. The sales consultant was fabulous and explained my choices. He was patient and helpful with no pressure. The next day I went back and bought the 300. Not only do I have a car I love I made a new friend. Alan Weiss was fantastic. He made buying a car easy, gave me a fair price and helped with the insurance. If you see a hip 70 year old in a red C300 give me a wave and buy your next car from Alan Weiss

The absolute worst. I would never buy a car from them again. Service department is terrible. Expect…read morethat nothing will be covered no matter what warranty you purchase. SCAM

Great service! Great people…read more We were vacationing in the Hamptons, and we went in, just because they were across a coffee shop that we loved. They knew we weren't buying, yet they were interested and kind. They have my vote! If we were living there, we would definitely buy from them! They added positive value to our entire holiday! Awesome.

I've been coming to BMW of Southampton for a few years now since returning from Germany with my 5…read moreseries and I go about an hour out of my way to come here with smithtown BMW only about 10 minutes from my house. The service manager Quinton and my service advisor Ben have absolutely made sure I am taken care of every visit. The level of service and professionalism is beyond anything you could ask for when dealing with something as personal as your vehicle. I refuse to bring my car anywhere else regardless of what it would save me, this dealerships service center is the epitome of grandeur. I 10/10 recommend BMW of Southampton to anyone driving one of these vehicles.

This review is not in relation to the awful experience I have had with my vehicle, during the time…read moreof my lease. Although things have been falling apart and broken on the car, since I took it home. It is most definitely a lemon. This is in reference to the incredibly rude and unprofessional interactions I had with a member of their sales department, Robert. A light it on in my car, again, that shouldn't be. And my lease is due to end. I have never leased a car and I am very unfamiliar with what to do now, at the end. Additionally, this location sold me the car under the pretense of they would come pick it up from my house to service it, when needed, as a perk. Not once during my time with the car, has that actually been an option. Anytime I have called to make an appointment, there were waiting lists months long. When I called again today to have something done, I am told they don't offer this service as a personal choice since Covid. I would have never purchased a car as far away as Southampton, had this not been an option to me. I feel duped. I spoke to two different people telling me they decided to stop doing it. I called somewhere else and they also said they won't do it because I've never been to that location before. Robert, at my just asking him "what now," and what's that," and explain that I was just told "no" to the valet service and he is telling me "yes," told me that I am argumentative and condescending (projecting much?) and when I tried to respond with "I am just repeating what I was told..." he hung up on me. Unfortunately, this has been my typical BMW experience throughout the entirety of the lease. My service advisors have been fired, quit, etc.. multiple times during the lease. The behavior is disgusting as is the way BMW has chosen to handle customers and present themselves. You would NEVER think this was a higher end company...maybe it's not anymore and that's an idea of the past. Who hangs up on someone?! An angry 12 year old maybe - not a professional adult that is there to provide customer service. I cannot wait to turn this lease in and be done with this company for good.