READ TO PROTECT YOUR BELOVED ANIMALS…read more Recently our family took our beloved pet to this clinic as he had drank some fluid, that in large amounts, was toxic. We didn't know how much he drank, so we thought we would rather be safe than sorry. We called several vets around the area and Highview was the one vet that seemed more than confident in treating him, as we caught it early enough the vet assured us it wasn't a worry, and that he would be just fine. Filling us with positivity and trust, she assured us he would be fine. He was to be treated with an IV for two days. When we realized the vet had put him in the back room unseen and unheard, behind closed doors, we made it a priority to stay by his side as we wanted someone to be there in case something happened. Day two rolled around and he looked quite out of it but the vet assured us he was doing just fine. We were to pick him up in the following morning and we're told they were closing so we'd have to come back in the morning to pick him up. With a seemingly lack of care for an animal we obviously thought the world of, he was not checked on near often as he should have been considering the medication they were giving him. Vets and helpers were always sitting in the common area talking, not watching the one animal being treated in the entire office. I got a call that morning saying he had passed away. The sweetest, kindest, most resilient animal I have ever seen. That our family loved so dearly. Was gone. At 5 and a half months old. We found out it wasn't the fluid he drank that he passed from, it was a severe overdose of medication. There was no attempt to help him as he was going downhill, and the part that hurts the most, is they had several ways to reverse the effects of the medication, but they left him there alone, with no one to help the sweet little guy. And for that we can never forgive the vet nor the business. For taking away a loved one we had put in the arms of a careless vet. For those of you who read this, think about how much you love your furry big or little animals before you put them into the hands of someone who wouldn't treat them near as carefully as you or your family. And I wish no one else has to go through the physical and emotional pain our family has. You have taken away a member of our family. Our hearts are all missing a big piece, someone we cannot replace or forget, and so young. Rest In Peace Boo-Bear You'll never be forgotten

I'm new to the area and decided to try this vet. I have multiple animals, cat, dogs, horses so I…read moream used to dealing with a variety of vet and vet clinics. This one by far has the slowest service and most incompetent staff. The receptionist asks you what's wrong with the animal when you call to book an appointment. That's totally fine and normal. Then when you arrive at the clinic the receptionist asks again about your pet. You answer her questions then she tells you a vet tech will call you back. You wait in your car for another 15 minutes then the vet tech calls you and asks repetitive questions about your pet that should already be in the file. Then you go in and wait again until the vet finally sees you and then she asks all the same questions that the first receptionist and vet tech already asked to verify what's in the file. Really?! What a complete waste of time. And when you try to give this feedback to the vet she is defensive and says that's just their policy and if I don't like it I can go elsewhere. Yeah I think I'll do just that. Completely rude and terrible customer service. My neighbour warned me about this clinic. She said it was fine years ago but awful now. I would strongly recommend people go elsewhere.

My dogs have special needs. Both rescues with big personalities along with neurosis. Getting…read morethem in for a groom is hard enough. Drugging them to go to a vet not an option I care for. Had first visit at home with Dr. Ryan and his assistant and it was incredible. Dogs were loving them, they had full exams and their shots. A nail trim for one. A little bit of physio. I can't say enough about the great care and understanding these men had for my dogs! I am so beyond happy to have found them!

I have received exceptional care for my cats from this amazing team…read more They are very compassionate, friendly and make the process as easy as possible for everyone. having them come to the house makes the visits less stressful on my pets and myself. i would recommend everyone to call them and make your vet appointments easier on all of you! -Josh