The place is okay but definitely overpriced and unfortunately unlivable. I'm a dog owner so I love…read morethat they allow pets but some owners don't clean up after their pets and even walk them unleashed. My biggest issue though has been weed smoking in the building that seeps into my apartment daily. I have dealt with this everyday since I moved in about 5 months ago. The leasing office told me to call them when this happens and I have many times but the issue persists. At this point it's making me very ill as I have asthma. I have had to leave my apartment on weekends to breathe. Anytime is rains I have leaks that come in my living room so I have to strategically place my furniture and the blinds don't keep the sun out. What complicates the issue even more is that I work from home so I get to work with a contact high that makes me nauseous. I also have a HUGE electric bill because the windows are drafty even though the maintenance team seals them. Again a bigger issue with weed smoke being stuck in my apartment. The heating ducts are right at the top of the apartment so the heat just rises. Oh and for location this is definitely the hood. Just take a drive up Jackson street to see what I'm talking about. The maintenance team is responsive and friendly so full marks there. For the money they are asking I'd look for something else.

terrible place to live in for the price you pay, the entire place only has 5 visiting parking if…read moreyou are going to have anyone over you will need to let the office know so you can get a pass for every single car coming if not you can't park because you will then get towed and charge 200$ by the towing company they choose to lobby their parking lot. ON TOP OF IT ALL fire alarms constantly ringing at all times of the nigh 2am-3am , and when they decide to fix them they decided it was smart idea to start ringing alarms at 7 am in the morning interrupting anyone that sleep during the day (me) ! hey just a nurse that works night shift , and after its been my third day with no sleep I decided to call and, all front desk had to tell me that it was for our safety thar it'll happen for the rest of the WEEK . I curious to know why this couldn't be rang at a reasonable time for the people that pay 2,800 of rent I should be able to sleep in atleast till 11 a, I can give a fuck about an alarm being fixed at the time of my sleep.i have never lived in a building that has so little compassion for THEIR TENANTS ! and it has so many problems with the alarm , maybe the building should be shut down if the the system needs a WEEK for fixing. Also the building was built so fast that's probably another reason why the alarms Continues to go off, only two small elevators so your furniture will Not fit in the elevator if it's not measured or you will have to move your couch/ furniture up the stairs because they couldn't even provide their tenants with an industrial elevator to make it easier for move in day. just waiting for lease to be over , sick of giving these people my money and they I can't even sleep in my own apartment. Sincerly, A TIRED BITCH !!!!

Living at Den Rock has been nothing but disappointing. Upon move in (in a newly renovated…read moreapartment), we had to place upwards of 10 work orders within the first two weeks. Orders ranged from our front door lock being installed upside down to there being a metal fan with sharp blades uncovered in the common entryway. There have been additional safety concerns here as well, such as our entire building smelling like marijuana on a daily basis, sometimes as early as 8 AM on weekdays. The smell frequently comes into our unit, either through pipes, the front door, or through connecting walls. Windows do not stay open to properly ventilate the common areas. We have been told the same information from property management for months regarding the tenants that continuously smoke indoors and no progress has been made on any resolution. The lease states this is a smoke free community when in reality it is not - falsely leading tenants to believe this community is family friendly. Last summer the community pool turned green. Windows in the gym do not all properly open to ventilate the area. Parking spaces are small - if a car is parked next to you, it is nearly impossible to get a child out of their car seat. Snow removal is chaotic and not adequately done. We have voiced our concerns to maintenance, property management, and Fairfield Residential. Our concerns were met with disregard and lack of professionalism. I would urge families to think twice before moving here.

What a wonderful apartment complex. We are signing our second lease, since we weren't ready to…read morepurchase a home quite yet, and it was a no brainer to stay here at River Pointe. We could have decided to go somewhere closer to work but the service we get here is extraordinary. June is a real treasure, she truly cares about the tenants and will do everything in her power to make sure they are well taken care of. The apartments themselves are cozy with a good amount of natural light. I love the walk-in closets and the choice to have vinyl flooring throughout the apartment is great. A little pantry in the kitchen has proven useful and a good space-saver. I love the balconies and how we are able to walk to Den Rock Park. We do not have any complaints regarding the snow removal, they have been prompt and efficient. It's great that they have the option for a garage and a fireplace. Rent is definitely cheaper in Lawrence than in North Andover, but you are practically living in North Andover so it's a win-win. Reading the previous reviews, I do agree that the parking spots are a little tight and if someone parks incorrectly, it definitely throws the other spots off, it can be a little irritating.

I don't even know where to start, but I'll start with this DONT MOVE HERE they will take your money…read morebut you will have to deal with mice infestation which they have 1 exterminator come in on Friday's only, when they come in their favorite line is there are no new activities but then a mice gets trapped. If you want to move in to an apartment that it is poorly maintained, holes everywhere that their excuse is that the cabinets were not properly installed and those holes are where the mouses are coming in from, if you want to deal with the dishwasher stalling water without you using it, if you want to deal with dog feces all over the ground,if you want to deal with the gym being dirty and closing office hours,if you want to deal with Mice's,roaches,people leaving their garbage in the hallways,the laundry machines not properly working,your car being scratched and the list goes on but if you want to deal with all that then move here otherwise run as far as you can. Don't waste your money here the apartments are not worth it.

Now that I no longer live at Saunders Crossing, I feel like I can truly say what I need to say…read more This place is a hell hole nightmare of an apartment and a company, and any prospective renter should stay away to avoid massive issues. Here's just a smattering of some more severe issues I've had: -all 4 tires stolen TWICE because they refuse to put up security cameras for the safety of their tenants (oh they have a few cameras, around their maintenance shed installed after multiple complaints, then a memo was sent out saying they aren't for our safety, they were for their safety). -multiple drug dealers and users in our building who do deals right from their porch in OPEN DAYLIGHT! Plus, there is a constant smell of weed in the building that's so bad it gets into your apartment with the door closed. What was the response from Saunders Crossing? They sent a memo saying don't smoke in the building. -multiple break ins and assaults. One break in resulted in some kids stealing a car and crashing it back into the building only a foot from the gas main, another one someone had their purse stolen, and another occurrence the person assaulted got away with no injuries. Oh this is all caused by improper locking door mechanisms that are never fixed, so anyone off the street can get into the building simply by pulling the door open. Saunders Crossing response: send a memo (surprise surprise) saying don't let suspicious people enter the building. News flash, they can get in anyway!! With all of these issues, we were also told "crime happens" and nothing can be done about it. Maybe cameras would help?! -on at least two instances, I have found that maintenance has entered my apartment without my permission. One case, all they did was walk through (lights were left on, doors were left open, closets open, stuff we never do). The other time they changed out a lightswitch. Neither time did they notify us, and only after prying did we get them to admit they did enter and never notified us before or leave a memo after. Now for a few minor incidents. I include these only to show day to day life there, as the big problems hopefully won't happen all the time. -carpets in the hallway of the building are musty, mildewy, and moldy smelling. When they come through to "clean", it smells like rotten diapers for a good two days -the blinds that are used for the decks are the cheapest grade possible and rip every chance they get. They used to pop off almost 2 or 3 a month and had to keep placing maintenance requests. Most of the time they were pretty ok with replacing them, but sometimes it took forever. By the end of our stay, we had 4 that fell and I had to jam paper into the slat just to get it to stay. -if you are handicapped, you better ask for a specific dedicated handicapped spot near your building for two huge reasons. The first is that people park everywhere regardless of sign (e.g. They will park in handicapped places, toe away zones, and on the grass), so you may never get to park near the building as should be your right. The second is that there was an individual in our building who was handicapped and staked a claim on one particular spot. On multiple occasions, he has slashed the tires (plural) of people who dare park in his place. -on the parking issue, if you arrive after 8 or 9pm, be prepared to either park somewhere you're not supposed to, or park a long distance from your car. There are no designated parking spots, and no permits, so it is open parking. That means that the low income project housing people on either side of the complex can park there, taking up valuable parking spots. -this is on a major road, so be prepared for street racers, honking horns, and music so loud you can't hear your own tv right in front of you. -rent went up every year for an apartment that never got renovated and never had any of the major problems fixed. -there is a pet rent. Renter beware! This is a total bogus fee added on just for the sake of having your pet in the apartment, and does not cover damage (like a pet deposit would) -speaking of pets, there is supposedly a breed restriction on pets, but this has never been enforced. While I think they are sweet, pit bulls are on that restricted list. My building had at least 4 pit bulls and a lovely loud squawking bird amongst the standard allowed breeds -the laundry on site is a joke. At least one or two machines (dryer or laundry) will be broken. It already costs $1.50 per wash or dry, and good luck if you can get a machine that works or is free. Oh and if you leave your clothing in the dryer for even a minute or two after, you are liable to have it taken back out. And as I said, these were just the most recent of the items that have come up. I'm sure there were many that I have forgotten, but these stood out to me. If you choose to move in, move in at your own risk. However, if even a fraction of these issues bother you, DONT MOVE IN and find a new place.

I'm not sure how this complex is receiving such high reviews…read more Our experience here over the last 2 years has been nothing but trouble. - For a while we were being billed for 2 apartments (and yes, we were forced to pay both invoices). - We started being billed for parking in the outside lot (it was a clause they snuck into our second lease without informing us of the new conditions). - Our car was damaged from the broken glass windows falling out of the un-renovated section of the building. - There was a the major leak in the ceiling of our apartment so when it rained it would rain in our bedroom. - The staff has been involved in numerous unprofessional altercations with residents (one of which nearly escalated to a physical level). - The final straw was the mouse infestation. We've been living among a family of mice for months now. Their droppings are everywhere, they've chewed holes in our walls and cabinets (which management has blamed us for - claiming we must have used tools to make the holes. . . I can't even make this nonsense up). The situation escalated so much that the building let us out of our lease early. Many other long term residents have had major issues with the building and management - a few have hired lawyers. Yes, the apartments look great at eye level but I assure you, living here is more stress than it's worth. You can find far better lofts in the Haverhill/Lowell area for more competitive prices.

*** DO NOT CONSIDER MOVING HERE *** I have lived in this…read morebuilding for 2 year and have had nothing but problems. The lease office staff does the bare minimum and tries hard to not help you as much as they can. In the time that I have lived here I have had constant issues with the appliances, with the HVAC system, and with the parking system they have in place among many other things. These errors on part of the staffing and systems in place has caused me hundreds of dollars my time and energy out of my schedule due to the fact that they do not want to invest in keeping the property running smoothly. My most recent issues are regarding the floor on the apartment. The fake wood in place will fall apart after a few months/years. When I moved into the apartment the floor was already in bad shape and slowly but surely has gotten worst and worst to the point that we trip over it and looks horrible, the maintenance team came in to review the floor and they agreed that it needs to be replaced. The leasing office however stated that after a discussion they will not replace the floor and I just have to deal with it or move to a different unit - this is not what you expect from any "luxury loft building". Moving is dreadful and they know this which is why this is the only option they give you. Every time you need something it feels like you are asking them for a favor which is ridiculous. Parking in the garage is extra and you pay per spot. If you have 3 cars and 2 spot you cannot shuffle your cars around. They want to micromanage every single thing you do without offering any assistance of help whatsoever so I tell you again *** DO YOURSELF A FAVOR AND DO NOT CONSIDER RENTING HERE *** below are some of the other reoccurring issues you will face living in this place. Your rent WILL GO UP EVERY SINGLE YEAR Even if the market rate is lower for new tenants THEY CHARGE EXISTING TENANTS MORE FOR THE SAME EXACT SPACE The leasing office staff is not helpful AT ALL The hallways always smell like weed Constant loudness and music playing from neighboring units

They do not call you back after leaving messages or replying to emails. Maintenance was suppose to…read morereplace the screen door and took over a month. When I moved into the apartment it was not as clean as they said. There was a small roach in the fridge and another roach in the closet which they painted over!! Laziness.

Towed my car for no reason without warning or anything. Insured + registered to that address. Over…read more2k in damages done by the towing company (elms in Andover) who said to me specifically Derek from the leasing office was the one who notified them. I asked for camera footage and both Derek and Kathy looked at each other scared and whispered something (weird isn't it?) then I was told the cameras were not working... what a joke. Emailed them a few times with no response back. Very unprofessional. Kathy is rude and knew exactly who that car belonged to as she offered me her AAA a week prior when she saw me outside. Usually they'll put orange warning stickers before towing a car and I didn't receive that. Why pay so much money if you can't leave personal property where you live! Terrible place I would not recommend. There wasn't no solution as they told me they don't "deal with prior damages" but I'm a car person with a modified car and take pictures daily... I think I would know if it was me. you guys are a joke.

management is good but there is a no smoking policy on the lease and many people smoke weed. I'm…read moreallergic so if you are this may not be the place for you.

I found the staff to very helpful and patient with all my questions. Mikel, Deborah, and Alicia…read morewere all helpful and pleasant. Mikel was really great and was the person showing me the apartments available. So far everything has been really great.

Trash all over the place. The visitor parking is limited and not even available half the time. The…read moregym is the smallest thing in the world. The apartments are dated and smelly. Carpets are ripped in the hallways and the trash room stinks up the place. Then the locks on the outside doors don't even work like normal locks; Turning the handles does nothing all you have to do is turn the key and pull. Overall this place is teeming with college students, dirty, and not looked after. Let alone this pile of trash that has been here for weeks.

If I could give this place negative stars I would. It is so outdated, do not go by the pictures…read morethey post! Old laminate cabinets, wallpaper and a shoebox size kitchen. Hallways smell with old carpet and paint, holes in walls. Tennis courts are covered in dog poop! Just went up $700 in rent with NO updates! Shame on you!

I will recommend this place to very nice people because this is a beautiful humble peaceful place…read more The view is amazing. The apartments are big and beautiful no bugs you don't even hear your neighbor. Everyone's nice in the community. I must say very clean. I haven't walked barefooted in so many years that when I had touched the pavement I felt like a good energy. Thank you once again thank you to Ryan the office manager and Bailey's for helping me. Have a very wonderful move here thank you.

If you could avoid living at Lodge at Ames Pond in Tewksbury, please do. I will say the people are…read morenice. That's it.. they have a movie theater that has been under construction for probably as long as I have lived there, which was almost two years. The facilities are outdated and barely cleaned. One of my friends headphones was stolen and they claim they have cameras in the grand room but they couldn't figure out or see who did it. NOW, I lived on the ground floor and there is no natural lighting so be prepared for your light bill to skyrocket. There were cracks in the tiles in the kitchen and in the bathroom so towards the end of summer, the ant problem began. Mind you, I just moved in so my place wasn't dirty, cluttered none of that. They kept blaming the ants coming in to the fact that we lived in a woodsy area. Like be for real, my college campus was deep in the woods and I never had an issue with bugs inside my room. Anyway, it took THREE MONTHS to "repair" the issue. They were coming from the holes in the tiles so I asked for it to be sealed and the maintenance guy took three months to do so, every time I saw him he was speaking to residents outside, clearly not doing his job. And mind you, there is only ONE onsite maintenance guy for over 200 apartments (make it make sense). Anywho, he did sprayed whatever for the ants that he wasnt qualified to do after one of the resident specialists told me that that is not a maintence issue it's a pest control issue. Pest control finally comes and it was fine, he did his job and the ants would go away for a month, maybe. I then told him after a couple more visits that I think that sealing the tiles and patching up the carpets would help, to the point he ended up yelling at me in my own home while I lived by myself. Crazy.. finally spoke to the service manager and he checked my place and got his people to come in and they sealed the kitchen tiles and anywhere else that needed sealing. Thankfully no more ant issue in the kitchen BUT now there are a bit in the bathroom, it wasn't too bad but it was uncomfortable. I asked one of the resident specialist about repairing the carpet or replacing it and he basically said "because you are in affordable housing, you won't get the same updates/repairs as someone who rents market rate" (housing discrimination 101). So I have to keep dealing with this nonsense until I eventually just get tired of the disrespect. Your packages will barely go into the package room so you often cant find it, the appliances in your home are barely updated and you have a maintenance issue, unless your really close to the maintenance guy, your issue will take weeks and or months to be fixed. Also your dryer, I love the fact there are laundry units in the apartments but after a while, your dryer will stop drying. It would take at least 5 cycles for my clothes to dry even after I cleaned out my filter and I asked maintenance for help, put a order in and all he said was "you just gotta clean ya filter" instead of looking into and helping or actually updating the dryer! So hello increase heating bill. There was only one nice person, Ryan, who actually knew what he was doing and if he didn't know he actually say "I don't know" and at least try to figure it out and get back to you. Michael.. I have no words for that man. He just wants a job and barely does anything and needs extensive training, respectfully. So PLEASE if you have the money to pay rent at a place like this, please spend it in a different community. especially a community where there are more grocery stores, restaurants, etc. OH! be careful about move out because they will charge you for something you don't need to be charged for. They will charge you for replacements that was not at your doing and no-one will answer you after you fully move out, they will always tell you to speak to billing and billing department doesnt have a "number" which is bull, they just dont want a bunch of people calling. So be aware. I am telling you this as someone who just moved out two months ago and going through the most with them.