WORST customer service. I don't know who does the hiring here but when dealing with the general public it's probably a good idea to hire professional well mannered composed adults that can actually provide good CUSTOMER SERVICE. Not going into detail but one individual actually told me over the phone when I asked her to put herself in my position(when they wrongfully shut off my water) she responded, "oh well that never happens to me because I actually pay my bill." She then carried on and was being smart and laughed a little, and when I asked her was she being sarcastic she said "yes I actually am being sarcastic because you're frustrating me!"
There are just STUCK UP, shameful, poor mannered, people who work here.
Its a disappointment that the beautiful city of Riverside has such rude and horrible people working fir them on a daily basis. Especially the RIVERSIDE PUBLIC UTILITIES. Im am disgusted at the actions and comments made by two employees there today. I got hung up on twice and treated poorly both times. The only person who had some decency was the supervisor. I am a homeowner and a Riverside native and it makes me shake my head at the discriminatory way that the employees here act. And it is discriminatory because as an employee of the city and any employee for that matter, you are not supposed to talk down to your customers. I am outraged and its unfortunate that we must deal with them. If you're not calling to give them money then dont expect any mercy from them. They will lie to you, they constantly change their rules and blame it on their "system". All the employees say something different, noones on the same page, and if they can they will take advantage of you.
I suggest you fire KIM especially and Diane was RUDE also.
Learn some respect you two are LOW. Now to file my complaint with the California governer. Good Day.
Oh and also I might add that yelp is funny for only basing the business star ratio off of certain liked reviews. The truth they will hide. Unfair. read more