We love Dr. Chris Gill!!! He's amazing and knowledgeable! He listens to you and allows you to share…read moreany questions or concerns you may have. Doctor Gill demonstrates a wealth of knowledge in pediatrics and diversity. We can't say enough about how happy we are to have him care for our boys!!

From the owner: At FirstChoice Family Practice, we are here to provide you with exceptional medical care. We strive…read moreto deliver effective and efficient service as a team so as to achieve optimal results. With our patient-first philosophy, your well-being is at the forefront of what we do. Our compassionate family of physicians and staff make every effort to address all of your needs and concerns in a timely and professional manner. We use team-oriented values to provide respectful and dignified treatment from all of our staff at all times. We believe in letting our service speak for itself. Through good treatment and exceptional service, our patients feel at home when they visit us. To us, that speaks volumes.

Dr Trosin is the rudest doctor I have ever met in my life! Talks down to patient's parents like…read morewe're idiots! 1st visit ever she was a complete b***h great way to make a first impression! She basically called my daughter a horrible parent and said she's inexperienced! Well yea she's inexperienced this is her 1st child! I highly recommend going anywhere but here!

Dr. Pugh is the best! The entire staff are so caring and friendly. They even have emergency…read moreSaturday hours which are so important when issues arise on Friday night.

I have never been so appalled at the way I was treated. The visit went from friendly to cold…read more Dr mentioned shots and I said we aren't getting those today. We are looking into them and I ask for the handouts of the shots he said no you can go online and do all the research you want. Drs are supposed to provide information on the shots to patients when requested. The pamphlet that comes with the shots not just a quick handout snippet on a piece of paper. His tone and demeanor changed with our refusal of getting shots today. He then started to scare monger and pressure me to get the shots for my child. I said I'm still not getting the shot today. He then stood and rushed of the room with no goodbyes.

Dr Adams is a rare find. Cant say enough good things... a sharp doctor but also brilliant with kids…read moreand parents. Highly recommend!!

I have to say the staff was very judgmental. My daughter who is 4 years old had her first visit…read morewith Dr. sabri, I have opt out to doing her shot at this time (she has all shot till this last booster) due to personal beliefs which I am entitled to have a choice for my child, she made it clear that it would be best to find another clinic. Made a comment "what's does her school think" who care what her school thinks, this is my personal personal choice. She also recommended certain things for allergies, and was supposed to give me dental recommendations, but after her long lecture on what she thought I should be doing and I opt out she shut down and did not give me anything. I would recommend searching for a doctor who is actually going to do her job and help with the children, not get upset when you have your personal opinions. I'm unsure if this is a rule for the whole practice and will call to ask or her personal opinion, but I hope you do proper research on this doctor and I recommend a doctor who is going to not judge, and actually do her job instead of being pushy about what she thinks I should do. I will be doing extensive research on this and plan on making multiple complaints. I would not recommend because it clear she could be very unprofessional and careless about patients if you have a different opinion other than hers.

Never before have I been met with such attitudes at a doctor's office. As a patient, one would…read moreexpect to be treated respectuflly and as a PAYING customer. Instead, I had to wait well over 2 hours past my scheduled appointment time, excluding the 30 minutes in which I arrived early. Instead of booking appointments with an appropriate amount of patient to doctor ratios, they would rather squeeze every penny out of the day they can get. Then, once taken back, I am forced to share a room, and therefor personal information, with another patient (isn't this against HIPPA?) Once taken to an actual room with a doctor, they treated me with such condescension that I wasn't sure I would have any authority over my treatment, let alone if I should be allowed to go home since OBVIOUSLY I don't know anything about my own health. Also, don't plan on going in well read on your treatment, otherwise they'll just sit back and smirk thinking it's cute that you know how bodies work since you're actually working on your own doctorate in healthcare. And before you can even ask anything out of the way, they'll let you know that they're only willing to go "by the book" if that book is written by big pharma and paying them extra benefits. Definitely an unpleasant experience, with rude nurses and doctors - their only good workers seemed to be at the front desk. Changing my care to State of Franklin, where after two visits I definitely feel like more than a number or paycheck, and like my input and individual needs actually matter.

The staff Time waiting…read more Doctors friendliness Knowledge of your problems If your have like a minor issue with your body it's a good place to be seen

Hand down one of the worst places I have been to! I visited to just have an X-ray and ended up…read moresitting in the waiting room for an hour and sitting in the exam room for 3. I never even saw a nurse except for in triage. I opened my door at one point just so they could remember that I was there because I honestly thought I was being ignored by the staff. Finally the provider came in to see me and acted extremely rushed and rude. She told me that I didn't need an x-ray and sent me on my way. Now I don't know about you, but I think that I could've at least been treated a little better since I waited so long. I realize that things happen that cause long wait times, but I was watching people that were checked in after me checking out. I will never visit this place again should I need a walk in clinic!

I love Dr. Grunstra. He's a caring doctor. I have osteoarthritis and he's the only person that ever…read moreprescribed medication for it, it helps ease my symptoms.

After going to Bristol Pediatrics for 2.5 years, I really wanted to give them a great review…read morebecause Dr. Makers and Dr. Hommel are terrific and nurses do a great job as well. However I feel like I have received better customer service in a communist Russia. The staff needs to be retrained in the matters of professional courtesy. This medical office is not keeping up with the volume and is in need of serious adjustments. Here is why: - if you are going to have a policy of waiting periods being no longer than 20 minutes, than do not roll your eyes at someone who tells you they've been waiting for an hour. Unprofessional. Happened every time, until I stopped letting front desk know. - I have always waited at least 1.5 hours, often close to 2. I was told if I didn't want to wait as long, I should see Nancy instead, who is not a doctor. Again, why plaster "20 minutes" signs all over the walls? - Office closes for lunch, then closes at 4pm and at 12noon on a Friday. Is this an appropriate way to handle an overly increasing amount of customers? Must all front desk staff take lunch at the same time? Poor customer service, if you ask me. - If a patient's parent asks you to fax important records to a different doctor, please do it today instead of closing up shop, clocking out precisely at 4 and forgetting about it. - Front desk staff needs to greet, smile and be courteous. Doctors' offices should not be exemptions to stellar customer service. - They do not have an e-mail address. Welcome to the 21st century.

They were great the first 18 years, now they have new docs who care more about money than patients…read more. Refused to see my son because I was 2 minutes late for my appointment . There was no one in the waiting room, so it wasn't throwing them off their schedule . I even called to tell them in advance . If you're new to the JC area , don't go here . Find a doc who is loyal to their pts and actually respects "first do no harm. "

The doctors was very nice and professional. The lactation lady was outstanding. The people and…read moreoffice managers were very rude,condescending and curt. Had no written policies,but quoted policies off top of their head. Had no idea what customer service is. Dont care about patients. Will not take my children there. Please do not either.

Dr Pascal is a gem. Whole office has been great to work with. They sometimes run late but that's…read morepretty understandable for Pediatrics and the flip side is they take time with you and have never rushed us out of room...

My kids have received good care there over the years. Consequently, my comments are not meant to be…read morea negative reflection on the physicians. I am concerned and frustrated by some of their processes and procedures. Let me be specific: 1) I requested a referral for one of my daughters from "Heather," the person I was informed was their referral coordinator. This request occurred in mid-December of 2025. It is now April 16, 2026 and no communication has been received regarding the referral. She is unreachable by phone. When you call you are forwarded to her extension where you receive her voicemail 100% of the time. Her voicemail greeting specifically instructs not to leave more than one message about the same referral. If the referral was made (I have no way of knowing one way or the other) I am unable to follow-up with the specialty provider because I have not been informed who they referred her to (if in fact they made the referral). 2) I attempted to address this concern by speaking with the practice manager directly. When I tried to reach her by phone I was routed to her voicemail. That was roughly 12 weeks ago. No return communication has been received. Of importance - there was a previous instance in which a referral took greater than one year to complete. That's not a typo. This delayed the onset of an important treatment. The only reason it was ultimately resolved is because I continued to follow up, ultimately escalating it to the practice manager. In that instance, unlike this one, I was able to reach her and once she was aware of the issue she corrected it quickly. I note this here because my current concern appears to be moving toward replication of this past difficulty. Of course, there's something wrong with having to be so assertive in following up on the referrals they make to say nothing of the time horizon required. Let me also add that recently my daughter was offered three vaccines during a visit. We elected to receive one on that occasion, indicating we would discuss and return for the other two at a later date. We are not anti-vaccine. We had legitimate reasons to space them out. Unfortunately, they gave her the WRONG vaccine. They called us later to inform us of their error. I understand mistakes happen but what was of particular concern was how the practice manager addressed the error. She tried to persuade us that it was no big deal because they thought she needed the vaccine. That felt pretty invalidating and signaled a failure to take accountability. She also said that if our daughter comes back in to receive the one they were supposed to have given in the first place that there would be no charge. Hmmm...how about no charge for the one we did not request and you gave in error? Also, absent from the conversation was an indication of how they were going to improve their processes to reduce the odds of future errors. Learning of their error would have been better received with a simple "I'm sorry. We screwed up and won't make excuses. We are improving our process by doing x, y, z." Instead she made the situation worse.