I moved an hour away to the Ocean front and still travel to see Dr.Knust She is brilliant. She answers all of my questions without hesitation and she always treats me well. The nurse and lab tech are also kind. I had to see Amy two years ago as an urgent appointment.. I had bilateral pink eye and they were able to fit me in on her schedule the same day. She was very kind and informative, as well. I had considered finding another primary doctor closer to me but every time I need help Dr. Knust is there for me and my son, as well. read more

I see Dr. Balka and she is amazing! She's caring and she is the type of doctor that will actually listen to you. She will work with you to find the best solution for your care. When I can't get in to see Dr. Balka, I see Dr. Knust she is the same way, very caring and personable. She listens and will provide the best care plan that fits your needs. Their the only two in the office that I will see. Their the best! read more

I was Appointed this group by my insurance company. I have NEVER had such a impossible time getting my daughter in for a sick visit. I have been calling since Monday trying to get a same day appt and keep getting told they are booked. Given all my daughters symptoms the earliest they can give me is Friday. I have worked in the medical field over 25 years and this just blows my mind. Even with a booked schedule as the office says, there should be space to allow for emergencies and sick appointments. Being as the are a family medical practice you would think they would be accommodating to these type of situations. read more

I have been a patient of Dr. Knust's for many years. She is personable and a caring doctor who was always flexible with the fact that I travel the country with my fiancé who works for DOD because I unable to work due to a severe disability sustained from a car accident where my mother and I were rear ended. At the time of the accident I was taking care of my mother who was ill so due to my injury I was no longer able to support her. I then moved in with my fiancé because I could no longer work and that is when managing my ailment became complex because I was forced o travel with my fiancé meanwhile trying to maintain treatment. It was always challenging to maintain our lifestyle and take care of my medical needs at the same time but it became far more difficult when Michelle from Eagle Harbor Primary care refused my refill request and suggested I would have to locate doctors at my tdy locations which is an extremely unreasonable request since we travel to multiple cities through out the year. So, I can only recommend her if you do not travel but I know Hampton Roads is a military town and many people do and so if that's your case I recommend unfortunately going somewhere else. read more

This is a small family practice catering to the Carrollton VA area. This review has nothing to do with the practitioners or the type of care given, I wouldn't know. This is how a potential new patient was treated when arriving for their first appointment. This occurred at noon on a Friday when the practice was just returning from lunch and the waiting room (and I assume) exam rooms were deserted. I was supposed to be a new patient but was turned away for being 5 minutes late, though I was 25 mins early. I have recently moved to the area and this practice is literally across the street from my neighborhood. They only accept new patients in the middle of the day so I had to take the afternoon off of work to be seen. My appointment was scheduled by an answering service who schedules for multiple locations and my time was set for 12:30 but asked to arrive by 12 noon. My commute from work is about an hour and I walked through the door at exactly 12:05 and was greeted by an indifferent, borderline snotty receptionist who spoke to me like I had never seen a health professional in my life. When I arrived, I was told I missed my appointment at 12 and I would have to reschedule. (Reminder: the waiting room was deserted and my car was the only one out front) When I explained I arrived when I was scheduled too she acted like I just said the most absurd thing she had ever heard in her life. She would only offer to reschedule me because "I should have arrived 15 minutes prior to my appointment." Not wanting to cause a scene I simply removed myself from the situation. I admit I am not the smartest person on planet earth. However, both of my parents are physicians, my mother has her own family practice, I'm an operator of a healthcare facility with over two hundred employees so I do know a thing or two. BUT anyone who has ever been to the doctor knows that the they usually wait for 10-15 mins (that's why it's called a waiting room) before being called back to the exam room where, if you are lucky, you wait for another 15-20 minutes before ever seeing the physician. It does not take someone with a MBA to recognize that I was turned away for no reason. I still could have been seen. Playing devil's advocate even if I was 30 minutes late I still could have been "squeezed in." I truly hope this was the action of a rogue receptionist without supervision who was upset she got pulled away from her facebook and not the attitude/policy of the office manager. What a great way to be welcomed to the neighborhood. It just looks like I will have to go further away from home to find a family doc. read more