After cleanings, x-rays etc, I met with Ms. Hamilton she looked poked and prodded around in my mouth and she devised a treatment plan. In total over $20,000 to get everything I wanted done. The office staff ask for a 50% retainer to do the first section which cost the $4500 allowed me to make 5 or 6 payments to pay off the balance. I paid $2,500 upfront more than was requested. I am a small business owner. My wife was ill and out of work so, our income dropped by $6,000 a month. I explained this twice to "Courtney" and another young lady that called about the bill. I told them both, I would make the payments however I needed some time. The COVID Virus came, my wife is a first responded, tested positive, was out of work as a result.I did not think it was Courtney's business why my wife was not at home, hospitalized for quarantine and then took 4 weeks to recover and another week or so to get back on the ball and be able to perform her job, an RN of 32 years. Courtney called me after the 3rd or 4th payment was due and after Governor DeSantis declared that Florida was in a "State of Emergency". I tried to explain to courtney that I had every intention of paying the bill and that I wanted to have the rest of the work done. I should mention my business was all but closed for over 130 days. I explained that I had to prioritize my bills and pay what I could to everyone I could afford to pay until things got better. "Courtney" said, "we are not a priority, you do not care about paying for your dental work" I explained that is not what I said. What I said was that I would get to paying the balance as soon as I was financially able. "Courtney" told me that "my account needed to be paid in full immediately or the account would go to collections". Once my mortgage was paid up to date and I was able to catch up on some of my much larger bills that are required in order to have a business I made one or two payments before the 6 months to pay it off had come and gone. While I did not pay as agreed, I did pay it as fast as possible and within my ability. I never ignored their calls, I just did not have the money. "Courtney" took my final payment, gave me a piece of paper stating that Ms. Holly Hamilton would no longer treat me as a patient. I was livid, who refuses to treat patients that pay their account and when they cannot explains that they will as soon as they can. They offered the payment plan, I paid the bill as quickly as possible. Ms. Hamilton was being treated for an illness while I was under her care, my final visit was done by a very young "doctor: or :intern". He spent less than 7 mins with me after putting a two crown permanent partial plate.
Ms. Hamilton, refused to see me. She never even bothered to allow me to come in and have her look at the work this young man had done. I have two problems with it to this day. I was able to get an additional $10,000 in Care Credit under my wife's card and $12,000 under my name giving us the rest of the money we needed to finish the work on my teeth. "Courtney", if she worked for me, I would have fired her within a week. When someone tells you that they need to pay the mortgage, buy groceries and pay business bills, that their wife is out of work. (As I said I did not tell her she was hospitalized as a first responder. Would that have mattered?) "Courtney got very angry when I said that I was not able to make a payment for another month, maybe two as I had to prioritize my bills. When I told Courtnet that I had a lot of bills, my wife was ill and my business had flatlined, I would need time to pay her.
What do I want: NOTHING..... The gustope tactics used by Courtney, the lack of follow up after major work by Ms. Hamilton. I would prefer to paste this review on the 52 sites I found that accept reviews. Ms Hamilton not only approves of "Courtneys" tactics but must be encouraging it, that is far from professional.
Best of luck I will make sure the county understands my experience with you while I sit here with a bridge you never bothered to review. read more
