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    Riveria Motel

    4.0 (6 reviews)
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    Holiday Inn Express & Suites Canon City - untitled

    Holiday Inn Express & Suites Canon City

    (14 reviews)

    Rooms are nice and big and clean. You can not hear the rooms around you. Breakfast was ok…read more The USB plug does not work. Any of them.

    We had a reservation at the Holiday Inn Express in Canon City, Colorado booked with IHG Rewards…read morepoints. As an IHG One Rewards Platinum Elite member, we frequently stay at IHG properties and have generally had positive experiences. Unfortunately, we experienced an unexpected medical emergency that prevented us from traveling. As soon as we realized we would not be able to make the trip, we contacted the hotel and explained the situation. Because we were outside the cancellation window, we asked if the reservation could be moved to the following day so we could still use the stay. Unfortunately, the medical situation prevented us from traveling at all. We fully understand that hotels have cancellation policies, and we were not disputing the policy itself. What disappointed us most was the tone of the communication that followed : "We fully empathize with you but blaming hotel for your personal problems does not go well with any more consideration." The situation felt unnecessarily confrontational rather than empathetic given the circumstances. We escalated the matter to IHG Guest Relations, but the hotel's decision was ultimately upheld. Policies are important, but when guests are dealing with genuine medical emergencies, a little understanding can go a long way. We hope the hotel will consider approaching similar situations with more empathy in the future.

    Hampton Inn Canon City - Free hot breakfast

    Hampton Inn Canon City

    (87 reviews)

    $$

    Dirty hotel that has not been properly maintained. This hotel should lose its franchise status as a…read moreHilton brand Hotel. No breakfast No WiFi No pool Broken elevator Inattentive staff

    Unfortunately we had the worst hotel experience we've ever had with this brand. We checked in…read morethrough the Hilton app using digital keys for convenience. When we arrived around midnight, there was no greeting or even basic courtesy. The front desk attendant acted like we were interrupting her night and got an attitude over our reservation--insisting we only had one room when our app clearly showed two. Her response was that she didn't see both rooms because we checked in online. Only after we had all our luggage loaded onto the cart with a flat tire did she tell us the elevators weren't working--and that no rooms were available on the first floor. It would've been courteous to receive a phone call prior to arrival letting us know about the situation. Had we been elderly or disabled, I doubt any assistance would have been offered. As it was, we had to haul a full cart of luggage up three flights of stairs after midnight, without a single offer of help. Once in the rooms, it got worse. One room had only one towel, a towel thrown in the closet, an earring back on the floor, and a strange blue stain on one of the beds. The second room had a broken security lock and a bed that wasn't even made. When we returned to the desk to request a room change, the attendant mentioned there had been "a lot of police activity lately" and that she'd mention the cleaning issues to housekeeping. We've stayed at many Hampton Inns, including in far rougher areas, and never had an experience anywhere near this bad. The customer service, cleanliness, and maintenance at this property are unacceptable. Absolutely avoid this hotel. It does not meet Hampton Inn standards in any way.

    Riveria Motel - hotels - Updated May 2026

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