Five Stars are not fear to Riverdale Park Pediatric! Best Pediatrician in the area, Clean,Effective , the place where you want to be in a real emergency , my children can't be in a better place.Also take many insurances . read more

Riverdale Park Pediatrics - Pediatricians Near Me - Riverdale, Maryland

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My personal experience with this pediatric office I was a patient at this office as a child, and unfortunately I had several experiences that left me very unhappy with the care I received. One time, my eye became very inflamed and I had what appeared to be a stye. I was never given a clear explanation for what was causing the inflammation. I was told it was essentially an "eye pimple" and that it would go away on its own, and I was not given any medication or other treatment. Another experience was with a clogged ear. Instead of trying a gentler approach first, they used a water flosser in my ear at a very high setting. During the procedure I became extremely dizzy and felt like I was going to pass out. I was still allowed to leave while feeling that way. Later, the pain in my ear became severe enough that I had to return to the office. These experiences are from when I was a patient there, so I can't speak to how the practice is today or how every doctor there practices medicine. I'm simply sharing my personal experience because I remember feeling like my concerns weren't properly addressed, and it affected how I feel about the practice to this day. read more

Last year my daughter had some kind of infection near her eye / face that spread down her entire face. The doctor that day gave us lab corp paperwork to get it tested, because they were unsure what it was. When going into labcorp to get it tested on Saturday because her appointment with this office was on a Friday. Labcorp let me know the test to figure out what the infection for was coded wrong. The office / doctor sent over lab work to have herpes vaginal testing done on a SIX YEAR OLD. I was unable to contact anyone until Monday and by then her face had scabbed over and they stated they would have to cut her face to test it / open the wound, so to avoid scaring we decided we would not get it tested since it was healing with different medicines. This past Wednesday (Sept. 11th) it started again and as of Thursday morning it is spreading. Thursday, I called attempting to make an appointment but they stated they cannot prove I have insurance. I called and verified with my insurance, the insurance company refused to send proof via email or fax due to them have a hotline specifically for providers to verify. I called the office back to let them know they verified over phone with me and the office in Glen Burnie said no they'll have to fax or something over for her to be seen and the office also asked if they gave me a reference number. The insurance woman had not. At this point I even offered to pay out of pocket because I wanted to make sure it can get tested properly because you guys dropped the ball last time. They stated again, per their policy they need to verify the insurance and left it at that, insinuating I could not come in and pay out of pocket. On Friday I called to speak with the insurance again and they stated that they cannot send anything to them via fax or email but that the office could call. I called the office again to try to get an appointment scheduled, they stated they already tried to look it up and it didn't work. I told the front desk person that I was worried it could affect her eye / lose it, if it gets bad. The woman at the front desk stated for me to take her to the ER. I said I would try to call insurance again. I then stressed to talk to someone else and then they said I could pay out of pocket and scheduled me. Which I found extremely shady after the office stating for a whole day per their policy they have to prove insurance. So I decided to reach out to the insurance one last time to see if I could get someone to help. FINALLY, I got someone from the insurance to help and not just try to get me off of the phone. She had called with me on the line to the office, provided a reference number as well as a letterhead for document of health coverage. They STILL refused and said no, I could pay out of pocket. I even sent over a pdf form of my ADP with the pdf documentation she provided showing my kids on my insurance. I cancelled the appointment since they showed they did not care to help from the start and at this point pure lack of incompetence because I was providing what they had requested the entire time and it still wasn't enough. We went to the ER. The hospital stated based on pictures provided of the last time it looks like it was definitively Shingles or some kind of HSV virus. And that she needed to be seen today because how close it was to her eye so it was good I brought her in because if we would've waited longer it could spread to her eye (my main concern I even stated on the phone with your office) it could also cause LONG TERM EYE DAMAGE. My daughter is 7 years old. I have been with this doctors office since Gatdula retired. For years I have never had an outstanding balance, always cancelled appointments within a responsible time if needed and have always been patient and worked with them, even when the ball is dropped like how it was last year or the front staff is rude and coming off unwelcoming / uncaring. I requested to speak to Dr. Aguilar or an office manager, nobody is available. Then I requested to get his email or a phone number to reach out, I was informed they'd pass my information along or I could email the generic office email. He still has not reached out. I would not recommend this doctors office or any of the other Riverdale Park Pediatrics that are associated. I highly recommend Dr. Aguilar and other reputable doctors that work for Riverdale Park Pediatrics request to have their front office staff retrained as well as listen to the recorded lines to see how they are treating people. Your administrative staff are one of the biggest representations of your business. This was truly a disappointing experience. read more

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Very frustrated with this office. You cannot talk to the front desk directly. The answering call center isn't able to answer questions. When and if you are able to get transfered to the front desk they don't help you. They don't want to work. They make it very difficult for parents to access records. The physicians are great but they neeed a new front desk staff and get rid of the call center! read more

Four years ago I was really happy with my son's pediatrician here. Excellent care, and I could get same day sick visits a couple of times we really needed to see her. Dramatically changed. Since then the doctors we've seen have all left, and the care when Covid hit was dangerously incompetent. The new person we saw was identified as a doctor and identified herself as "Dr. Emokpae". I have never questioned a doctor before; they went to med school and I did not. But the things that Dembo Emokpae said were so outrageous that I did research and easily found multiple reputable sources that were entirely contradictory, including the manufacturer of my son's medicine and the FDA literature on the medication. She straight up lied. On a follow up I provided sources and asked her why her advice was contrary (again, I didn't know if there was a reason that my son was an exception bc I'm not a doctor and I was very willing to hear the reason). Nope, she made up something else and wouldn't even address my question at all. I tried speaking with another doctor and he 'splained nonsense at me that didn't address son's issue or even acknowledge my questions. Infuriating twilight zone experience. Finally I told my husband to do the next try, and what do you know; they listened to exactly what I've been saying and asking without any hesitation. The follow ups were virtual as vaccines weren't out yet and shutdowns were still active, so my husband could listen in. He was shocked. Because of the 18m or so of shut downs, my son never got sick and we didn't have to see the pediatrician much at all for 2yrs. That was lucky because it turns out that "Dr." Dembo Emokpae isn't a doctor at all. WE HADNT SEEN A LICENSED DOCTOR IN THREE YEARS, and the practice always referred to her as a doctor and she did too. Unbelievable. I know they know she isn't too, because I tried to get her license number (for Dr. Emokpae which they repeated, and then gave me a license number of the doctor that owns the practice and I've never seen in seven years). I honestly don't know what's going on there. I'm addition, there are no sick visit spots in the schedule, so anything that needs a look that day or the next is referred to urgent care. It's basically a place for annual physicals and vaccines. Urgent care can do those too. There's worthless follow ups, lies, and poor and interrupted by doctor overturn care for chronic conditions. We see the pediatricians at PMPediatrics far more than whatever they have at Riverdale Park as a doctor on any given day. It's so disappointing bc the office staff is really good and the doctors about 5-7 years ago were great, but it's a racket now. I'm getting our records and reporting everything we've experienced to the state medical board. But you can get a healthy kid physical. May or may not be done by a licensed doctor. read more

Bugs on the floor. Rude staff. Coughing sneezing sick people in the lobby waiting with no space to Social distance. The chairs are right next to each other, and there are about 700 of them, all filled with people, half of them a masked the other half not. After sitting there for about fifteen minutes waiting for my appointment that I was on time for, I had to get my child and leave. This was a pretty horrifying experience and that's compared to healthcare providers I've visited in undeveloped countries. Don't go here. You've been warned read more

Was very grateful to be able to get a same day appointment for my granddaughter, very helpful office staff and nurses. Dr. Gonzales was excellent, answered all my questions, was exceptionally patient with me being hard of hearing. Thank you so much. read more

Called to see what was going on with my appointment since it was online. I told the person who answered my call that my appointment was at 12:45 and she gave a horrible attitude and said that the doctor would send a link but I didn't get any further intrusions, I'm still waiting for the link and it's already 1, horrible patient service. read more