My brother John H , age 74, has been at the Laconia Facility for over 2 years he has diabetes and…read morehas received very good care. I live 800 miles away in the Alexandria Va area and stay in close contact with both John and the Laconia personnel that manage the facility and nurses that attend to John's direct medical care. I was concerned during the COVID period with some of the stories we heard about nursing homes ; but , Laconia did a great job of keeping people safe (both residents and staff). Laconia had good procedures in place and required that everyone follow them. John had some medical problems that he needed treatment for and the nurses would call me and let me know when things changed. On occasions when Laconia staff felt John should be seen at a hospital they would call me , and have him transported to the hospital. Laconia management would let the hospital know that I, as a family member, would likely be calling to check on John. I would call the hospital and with Laconia help ,developed a working relationship with the hospital staff and treating doctors. With regard to care I was very satisfied with the care John got , the Laconia nurses would follow closely what the hospital doctor would put in place. The Laconia procedures allowed for good discussions between myself, John, the Laconia nurses, and staff. Laconia also initiated Zoom calls which I was ask to participate in and did , so I could see the care givers , my brother and his progress. My impression of staff is very favorable. However; all large health care organizations need a mix of experienced people and young entry level people often ask to do menial tasks. Some of this group have not yet developed favorable communication skills. My brother had a problem with one entry level person , we discussed it with the Laconia management and it was immediately corrected. Many staff members have been there a long time and are both knowledgeable and dedicated and very easy to work with. William H

absolutely disgusting place!! at the moment an 82 yo man is having part of his foot amputated…read morebecause they left an infection untreated for days!! no contact for 3 weeks because we got upset because a nurse was nasty, belligerent, condescending, argumentative and defensive the first 5 minutes of family being there, yelled and then went back in to man after family left continued to yell and berate the guy!! man arrived with hives from neck to knees f+b yet they made him endure it without contacting the doctors, zero contact when infection he had at hospital reared its head again, no contact with family nor doctor when second spot in new place opened, no treatment for three days...sent to hospital with no contact, now losing toe+ 3-4 hours of surgery because of neglect. he was complaining about lack of food for a month...new doctor doing surgery said he's malnourished!!! what 5 weeks in hell will do!!! shut this dump down!! levi dufield-nursing supervisor's response..." i'll remind you he's fully capable and could've called you himself "! i reminded him they were getting paid to take care of him and failed!! please call and express your ire! genesis is known for this but never gets shut down, just kill and maim people

I've worked here for the past couple of years. They do genuinely care about the residents and do…read moretry to provide them the best care possible.

Working for this place was horrible. When I was on the kitchen I was td during g my training to not…read morechoose what the residents eat and ask them or the nurses directly and I got let go for doing just that bc I wasn't comfortable guessing what half liked to eat or what they could tolerate. I also seen a few residents to either eat quicker and or push them to eat or not at all. It might've just been that nurse but I'm sorry nobody should be talked that way especially if they are gonna pass away soon.

The shoulder replacement therapy was good. However billing is a mess. Paid everytime, except when…read morethere computer was down. 7 months later I received a bill. I went to speak to billing. They're rude and close minded.

Having received the ok from my surgeon following cervical spine surgery, it was time for PT…read moreservices. This office is one I used previously and also comes highly recommended by other clients. Office staff is courteous and helpful. Waiting area is tiny, but since the wait time is usually very minimal that's ok. The professional staff is well trained and will go the extra mile to meet your needs. I usually see one therapist---I don't like change!---and am comfortable with her ability and recommendations. It is good to try to book appointments at least a couple of weeks out, but if you need to make a change, they will do their absolute best to accommodate you. Hours are good too! I've been able to get a 6 in the evening appointment when needed!

I really love and trust this small hospital. I believe and know they provide good care and…read morepersonalized service. They are now part of the Dartmouth-Hitchcock Alliance so they can provide additional services that they once could not. My parents still come here when they have too. They are not big on Doctors, but will come when forced. Have have an ER, urgent care, and clinic. They also have an Long term care skilled rehab center on site as well an professional building that house many specialists. I spent the night here once when I was five years old or so. I swallowed a penny (I was very orally fixated) and it got stuck in my throat. I had to have surgery and then I pooped it out about 2 weeks later. Nice!

I can't speak highly enough about the wonderful nurses and docs in the emergency department at Mt…read moreAscutney Hospital. I've been there twice recently for migraine treatment. Both times they took away the pain (without heavy duty pain killers) quickly. And I didn't have to wait for hours in the waiting room like I would have at that other hospital in Lebanon.

My brother had a serious accident with head injuries in California. I Couldn't bring him here…read moreuntil extensive stabilizing and therapy. He also developed bed sores at the state funded nursing facility he was in. After a year they had not healed. After long legal issues, insurance came through, and I flew him here. I had found a great shortage of beds in the area, and some places were down right rude, wouldn't call back, one even hung up on me, when I got persistent. Seaside was none of that. They immediately gave me a tour, and I found a warm caring environment. This is not easy in this profession. Coming up on a one year anniversary, with NO complaints. Even the janitorial staff say Hi to my brother by his first name when he wheelchairs by. Oh, and his bed sores were healed in a matter of months, and are still gone...

Hallways crowded with non essential paraphernalia. Loose track of patients. Communication between…read moreor with staff is non existent. Repeated calls are not returned

Review for the hooksett nh location. The staff is excellent,…read morethey are caring and very qualified, they make sure that you are comfortable. Kim B

So when I found out that I would be doing physical therapy virtually, I thought no way is this…read moregoing to work. But with Kaylees expert observations and guidance I am a few weeks in and already seeing improvements I thought would take much longer to get to. Kaylee has developed a plan for me that she continues to modify as my therapy advances. I must say that in general I am thrilled with Kaylee and Granite State in general. I highly recommend! Mike B