While reading other people's comments on Yelp; I have to wonder if we are talking about the same…read moreperson or if friends and families provided some of these reviews. My experience with Cassandra was at the extreme opposite of all those 5 stars.
In October, I hired Cassandra to create plans of my house and help with schematics for some very straight forward changes. With a limited budget and neighborhood rules, we were fairly limited in what could be achieved. I had actually sent some schematics to Cassandra in an email to show what I was looking for - and was primarily looking for her to put it to scale. Her feedback was that the concept was straight forward and easy, and she agreed that everything was doable. I'll bypass some changes of heart from my side since Cassandra's feedback was that it made things even easier.
This job, which would have very reasonably taken 3 to 4 weeks became a 3 months waiting game where I found myself chasing my architect.
After measuring the house (this was done promptly), she was out for several weeks - apparently sick. I'm not sure the last time I remember a small business owner being out for two weeks and unable to send an email, a text message or a phone call to warn its customers but that was only a preview of what was to come next. I believe the plans of the house were actually delivered within 2 to 3 weeks but my interest was really in the schematics of the future plans (apparently, I had to get plans of the house in order to get the schematics). Once I finally saw the schematics, that was highly debatable, but cost me $1,200 anyways.
After that payment (which was sent via a single line invoice and no details as to the work that was done) , I didn't hear from Cassandra for 6 weeks. Something always came up, a project was coming back, etc...
I finally sent an email, letting her know that my job was perhaps not the most interesting and if that was the case, we could professionally part ways. I immediately got an answer (we're now in mid-december) explaining that she hasn't started yet but we should talk the next day.
Magically, the very next day, she explains that she has already spent a few hours on the design (and she'll e ready to show us by late december. I reiterate our requirements one more time: no changes to the kitchen, etc... express some concerns over the time passed and perhaps another meeting is required but she states that she's fine and wants to try a few things.
On December 27th, Cassandra presented three very basic designs, one of which was somewhat close to what we were looking for and the rest was clearly outside of the scope of the project. She had spent 3 designs creating a walk-in closet (in a 1,200 square feet craftsman home, mind you), changed the kitchen (our only requirement was to NOT changed the kitchen) in two designs. Two of the ideas that she had mentioned - and that we responded to favorably - were not in the design.
All in all, it was pretty clear that she had forgotten our requirements (she never took notes), but insured me that I shouldn't worry about the budget and that she wanted to make sure we were happy. On December 30th, I had to resend an entire email, with my own schematics, which took me 90 mn to draw.
A day later, I received an invoice (again, one line with no explanation) asking for 90% of the total cost of the proposal.
So here are Cassandra's traits that I got to experience:
- Extreme tardiness in developing plans.
- Poor communications and project management skills. communications: No summary of points, no timeline established, no list of to-dos...
- Inconsistency. One minute, we are well below her hours and I shouldn't worry about the fees, the next, I'm getting a bill for 90% of the overall project. One minute, we're well below the construction budget, then we're well above it, then she just doesn't know.
- Lack of attention to details: Simply did not pay attention to our requirements, did not remember her own statements or ideas. Her schematics had design flaws that she admitted to immediately.
At this stage, we have obviously parted ways and Cassandra has refused to take any responsibilities in this mess. I have not paid for the schematics that were completely off the wall and she has refused to provide the work that I had already paid for.
I would not recommend her to anyone.