I've had to come into this building for financial issues and it is clean with friendly staff…read more Plenty of parking. Professional atmosphere.

Every time I need to go to the bank I dread knowing that I have to deal with the slowest service in…read morethe banking industry. Generally after waiting about 10 minutes for the only teller to finish their conversation about how they sprained their wrist, it takes another 5 minutes just to figure out what I'm there for, even though I show up with a deposit slip filled out, check endorsed, ready to go. On top of that they try to get me to sign up for services I have no need for, every time. Awful. Learn how to be a service to your customers and not a burden.

I have never had any issues with this place. The location is pretty convenient and the building is…read morenice. Lines have generally been short and moved pretty quickly. Every teller that has helped me out there has been very friendly. As far as banking experiences go, which can be pretty terrible, what you'll get here should be good.

I have dealings with the Trust department! They care about each person there, listen so the best…read morerecommendations would help you.

I've been a life long member and I do the majority of my banking here. Very nice people.read more

Went in today to get my documents notarized FOR FREE. Booking an appointment over the phone was…read morequick and hassle-free. Both the operator on the phone and the bank officials made sure I was taken care of. Was in and out in no time. Note: I'm not an account holder at Wells Fargo.

Susan Hansen has a great personality, customer service and works to make sure the customer has the…read morebest loan program tailored to our needs. I purchased a home under 4 percent today by taking Wells Fargo's Homebuyer class!

Always helpful and friendly. I've had several situations where I needed extra help and they have…read morealways come through for me.

I opened my account in Oct 2024. Applied for a small loan. As well deposited money into a special…read moreaccount. Loan officer requested that I sign for approval. Upon leaving this office. I left without documents per this transaction. Three months pass, I received notice that this special account was closed. Without notice. On January 2025, I was requesting the status of my special account were I deposited funds. I was informed that no funds were available to return. My original bank informed me that my credit score was lowered substatually.to a negative rating. I took liberty to close all credit card accounts and freeze my credit files. This financial instantiation failed to follow it's guide lines as stated on agreement. Be aware, of doing business with. This organization

Always friendly, and always can count on U.S. bank! Now if only the beefed up their online banking…read morea bit and was as convenient as j.p. morgan chase...

LOVED their predecessor of Firstar Bank, but when they got bought out a few years back by US Bank,…read morewe realized just how lucky we had been. US Bank hits you with many hidden fees. Had many mistakes, which fortunately were fixed right away, but they shouldn't have happened in the first place. Closed our account after being there for 10 years. Will NEVER go back.

Stood in line for 20 minutes. Had fraudulent charges on my account before I even received my debit…read morecards in the mail and they held me accountable. I spoke to the fraud department. They never contacted me with a letter about the investigation or a phone call.

I would give a 0 star rating if I could…read more What a horrible bank! After making me wait for over an hour for a simple proof of funds document, they still didn't give me the necessary information. And with the ridiculous line, their drive-through is a big no-no on weekdays. At least the employees could have been courteous. They give different information over phone and in-person. The customer service person on the toll free number was much better.

My experience with South Story has been summed up by terrible service and ineptitude. I currently…read morelive abroad, and my problems with this bank have only increased while I've abroad, but I had similar problems when I lived in the US as well. They frequently block withdrawals both in the US and abroad even when I warn them that I will be making such a withdrawal and need to increase my withdrawal limit. Most recently they blocked a withdrawal I was attempting to make to pay a deposit for housing. Despite a warning that this withdrawal would occur, and multiple phone calls in which the bank confirmed they would allow the payment to go through, South Story continued to block the withdrawal. I spent 10 hours of my day on this just to end up unable to make the withdrawal despite all the calls in which they stated they were processing the withdrawal right then. Eventually I gave up and paid a cash advance fee on my credit card in order to get the money I needed. However, thanks to South Story, I will now be late paying my housing deposit and may lose the housing I reserved. I can't overstate how much trouble South Story has caused me and would advise anyone looking for a bank to look elsewhere. Not helpful, poor communication, and apparently the staff lie about what actions they are taking to assist you. I will be so relieved when I am able to close this account.

From the owner: South Story Bank & Trust serves the Ames and surrounding areas with YOU in focus. Our top priority…read moreis to help you achieve a bright financial future. South Story Bank & Trust's financial products and services are designed to fulfill the needs of your family and your business. See us for personal checking and savings accounts, business checking and savings accounts, ag loans and accounts, real estate and home loans and much more! Let our caring staff help with all of your financial needs, visit South Story Bank & Trust today! Member FDIC. Equal Housing Lender.

Lisa has the patience of a saint, and the energy to help you stay positive about the very stressful…read morework of buying a home. We can't recommend her enough. She worked with us through the process of deciding what home would work best for us where, answered all our questions, and was happy to explain financing to us in a way we could understand. Don't go with anyone else if you're looking to buy in the Story County area. She's the best!

Ok everyone, I know there is no reviews on here about this place but listen up!!! Must read this…read morethis company is freaking amazing at what they do hands down the best service, work and people you can't find anywhere else. They helped me and my fiancé out in time of crisis while we were in the process of buying our house!! I had to no words when they gave us 5k interest off, and a paid in full home warranty, for all the trouble we endured from the two realtors. So thank you from the bottom of my Harry global and most especially Bonnie brown (our lender) you were the most amazing person and am so thankful you came into our lives Jen and Josh