I was recently admitted to Sutter Memorial after an ER visit for a broken leg. Surgery was required…read moreto properly set the bone. I want to begin by saying that the medical teams who treated my injury were exceptional--ER staff, the surgeon, anesthesiologist, surgical team, and floor nurses all provided excellent care and bedside manner. Unfortunately, the case management and administrative follow‑up were the opposite: disorganized, dismissive, and lacking compassion. After the case manager's third visit, I requested reassignment because of repeated issues. During her first visit--less than a day after surgery and my first PT session--she abruptly announced she was ordering equipment. I had already discussed choosing a wheelchair with PT (insurance covers only one item), but when I tried to explain this, she cut me off and repeated, "Insurance will only cover one." When I attempted to tell her about the steps at my home and the need for a ramp, she again interrupted and said, "Insurance won't cover that, you're on your own," offering no resources or guidance. Later, while I was on the phone trying to locate a ramp myself, she stood in my room sighing and rolling her eyes. She then told me I had been discharged--even though my nurse had just started an IV for low vitamin levels, I still had two doses left, the equipment she ordered hadn't arrived, and I still had no safe way to enter my home. When she asked if I had walked yet, I reminded her I was non‑weight‑bearing for at least two months. She then asked if I had Medicare, which I do not--another sign she hadn't reviewed my chart. I told her directly that her approach felt rude, rushed, and unsafe, and asked for a different case manager. Hours later, I learned the pharmacy couldn't fill my medication because it required prior authorization. When I called the operator asking for a patient advocate, I was transferred to a non‑working extension. After calling back and explaining the urgency, I was sent to the second case manager. She cut me off immediately, said she had "just received the information," and submitted the authorization but refused to follow up to ensure it went through. When I mentioned that home health also lacked prior authorization, she admitted it hadn't been done yet. She did not address my concerns about the first case manager and abruptly ended the call. In the days since, I have repeatedly tried to reach a patient advocate. Neither the hospital operator nor the main Sutter line could provide a working number. When the operator attempted to transfer me to her manager, the call went to voicemail and disconnected mid‑message. The medical teams make Sutter look excellent, but case management and administrative systems make patients feel abandoned. These failures matter--especially when patients are in pain, scared, and relying on the hospital to ensure safe discharge planning. When healthcare systems make it this difficult to advocate for ourselves, it discourages people from seeking care at all. Sutter needs to do better. Kaiser, in my experience, is far ahead in efficiency and patient support. As one example, I was told it would take five months to see an endocrinologist for a serious genetic condition--whereas with Kaiser, specialist appointments took only a few days.

I am 4 days post op and passed out at home my doctor told me to go to sutter emergency room so they…read morecould see results. I have been dizzy and lightheaded and have had a horrible headache 2 days now. I have been sitting in there waiting room for 6 hours now waiting to see the doctor and was told there is still 10 people ahead of me. Nurse said they would get me Tylenol to keep up with my pain management for post care and it's been 3 hrs since may alarm went off for it. I'm supposed to pay a $150 co pay for what???? Being neglected and just left to sit and be in pain. Seeing tons of people go before me that where after me. I have open wounds on my abdomen and I'm left feeling pain and weak. Absolutely ridiculous. Update: I am now at 10 hours no water and haven't seen a dr and pain meds Tylenol & Ibuprofen have not been kept up.

We have to go to ER , after my husband had an accident at work , since we got there he was able to…read moreregister right away the ladies at the front desk were so friendly and they want to make sure he was comfortable, he was seeing by Doctor Stephen Wesely , I have to said that I has been in a few ER and this doctor has been the sweetest , worried about the situation and explaining what it was going to be treatment and the follow up, while we went to another area because he need antibiotics he was checking on us , and the nurse in charge was the sweetest and telling us all the things we need to do in the following days , I'm so thankful for all the attention and the kindness of all the staff

My daughter in love went into triage-labor and delivery 11/12/25 about 12 pmish. They sent her home…read morebecause she wasn't dialated to 6 (apparently 4 isn't acceptable). She was in HORRIBLE pain, and went back that evening. Arrived at 7:59pm, couldn't walk because pain was unbearable. The security guard helped wheel her in. The nurses delivered the baby at 8:22. They were also confused why she was sent home, and were ABSOLUTELY amazing!!! This is unacceptable for a pregnant woman to have to experience. Doctors Hospital needs to take better care of their pregnant women, and should be ashamed of themselves!

The care and expertise of every person there. As with all ER situations it takes time but most of…read moreall is the knowledge that is part of this facility. They make you feel calm about what's going on with you.

The ER here in Modesto is just, well...HORRID as in making my wife wait for 5 hours now and…read morecounting for a pain/cramping in her stomach like she's having a baby pain ! Well to be honest they were quick to take her in to be actually seen by the doctor and they did all their tests but they sent back out in the main waiting area while she's still in major pain and needs to run to the restroom every half hour and they couldn't give her a bed like she flipping needs when we got here now over 5 hours ago?! So ya I'm ranting but for her and this kind of disappearing act and not treating her promptly which by the way the main ER waiting room only had 4 people in there and the back had hardly anybody and this was on Sunday morning at 8am to start with and this situation reminds me of how in Bay Area back in the 70's and 80's of how bad it was then but the ER rooms were flooded with all kinds of people waiting unlike here that even 5+ hours later there's only no more than 9 people waiting that are behind us waiting so tell me what in Sam Hill is going on in Modesto and I've been a Kaiser member for over 40 years as my wife and this is just Ludachris !!!!!!! Update this visit is going on 6+ hours now !

Excellent care, Excellent Professionals. Cna's , Nurses, Doctors , My husband was there for almost…read morea month. He receive The best human treatment, All their staff are very caring, emphatic and kind. Thank you CVSH!

I was there from February to June 2023, but not willingly. Personally, I felt like I was in prison…read morefor a crime I didn't commit. If I ever have to choose between ever going back there and dying, start planning my funeral. And when I finally escaped, getting my personal belongings back was almost like pulling teeth. If I ever see that place again, I'd prefer to be operating the wrecking ball they're using to destroy it. The only reason I'm even giving it one star is because they won't let me give negative stars, or zero stars.

They Treat there employees like crap there was no notification about the layoffs and was not told…read moreanything when I was hired I am glad this place closed the management needs to work on there communication my direct supervisor was hardly avalible and hardly communicated with me. I thank the lord I found a new job.

Excellent care. Clean, very, very, friendly and accommodating. Highly recommend this surgery…read morecenter.

Do not bring your child to this place if Dr.Love is here and his nurse. No sympathy and I didn't…read moreknow they can decline to see you. I guess it helps the nurse checks you in and makes the assessment, she's also the one that will determine what happens next like she did with my son's care. Of course the doctor is going to agree with the nurse because he's only listening to her side. As a doctor and nurse you would think they have sympathy, feelings and care but they don't. As a Sutter patient for 15 years and coming from Sacramento, we will let all our family and friends know not to ever come here again. I wish I knew the nurses name as well but my next call will be patient advocate.

Short wait time. Great Staff interaction. Doctor was very thorough and cared about my issues.read more

We are deeply grateful to Emanuel Medical Center in Turlock for the incredible care and support…read morethey provided to our surrogate, our baby, and us as intended parents. From start to finish, the entire team went above and beyond what we could have hoped for. * The nurses, technicians, and staff were amazing -- extremely hard-working, passionate, and clearly dedicated to their patients. * The clinic was very supportive of us as intended parents and had a strong understanding of the surrogacy process, which made us feel respected and included. * The nursing team ensured that we were heard and thoughtfully made sure we could interact with our son the very moment he was born. That meant the world to us. * The staff also showed extraordinary kindness by giving us a room in the postpartum section even before our baby was born, so that we could stay close to our surrogate during labor and delivery. Since labor lasted 2.5 days, this was a tremendous gift of comfort and connection. * The hospital itself is thoughtfully designed -- the small open courtyards and green spaces provided us with brief but meaningful moments of respite during an emotional journey. We also want to highlight Dr. Felix Sanchez, who worked closely with the Emanuel Medical Center team. With over 40 years of experience, his expertise and commitment gave us confidence at every step. He is tireless, splitting time between his clinic and the hospital, and was always available when needed. Together with the hospital's staff, he ensured the safest outcome for both surrogate and baby. Emanuel Medical Center truly supported us beyond what we expected. Their professionalism, compassion, and humanity made one of the most important experiences of our lives even more meaningful. We will always be grateful for their care and for the hard work of every member of the team.

Idk how they expect me to belive they have the right to touch me and inject me in my body with…read moreanything they think is "good for me" but can't eject stuff out of my body ?! Especially when i constantly kept telling the no pain killers because i have a high tolerance and they still pushed the meds. Even after I just wanted to leave because they did nothing for me and they wanted to keep me there and kept saying I refused help! WHAT HELP. NO SUGGESTIONS OR EVEN AN ALTERNATIVE OR ANY HELP JUST STRAIGHT TO MEDS. and wanted me to look like I was crazy for just asking why would I need paperwork of getting looked at when they did nothing had me surrounded like a criminal over me not wanting discharge papers. Especially cause the "specialist just made the pain worse and after finishing she just said yeah we can't do nothing ..yeah nun other than pain apparently. How is it that this is called an emergency room but can only do is "help with pain" which in other words pump with drugs.

The care here used to be good ( in my opinion) but it has gone down quickly. I had an injury to my…read morewrist, but after they took X-rays, they said it shown nothing and that I probably just had arthritis. The next day, I went to Sutter urgent care and got taken care of quickly and efficiently. They also took X-rays which showed that I had in fact injured my wrist. Anyway, I've told my family to "NEVER TAKE ME THERE!" So hopefully they don't fall into the apathy attitude again any time soon z

I had the best experience at Oak Valley ER! I've read so many reviews that I did not agree with…read moreconcerning the ER. I took a friend the other night on advice from her doctor and the whole visit was great. She was treated with care and compassion through the whole visit. I have been to many ER's in my life both huge and small. This was one of the best experiences I've had. Oak Valley has made tremendous changes with its new administration... I was very impressed and wouldn't hesitate to visit it again.

Can I just say, I've never met a doctor as kind and genuine with staff that are just as caring for…read moreme and my unborn baby! I've had about 5 obgyns and 3 mfm docs who I didn't trust during this pregnancy. I needed the best care for me and my unborn baby, which is why I needed so many "second opinions". Ladies don't feel bad about getting as many second, Third, fourth opinions because, hey you are your only advocate!! I'm so greatful for my new OB Dr. Tsang for sending me here for my high risk pregnancy. DR Aziz and her Ultrasound techs are so caring and knowledgeable along with the front desk assistants who are very kind and considerate! I always get plenty of ultrasound pics that are actually CLEAR and with good profile which is a huge plus!

From checking to walking out I had the best experience at my appointment today…read more Every person I had an encounter with at this office was very sweet. Dr. Aziz is very nice and explains things very well. I am very impressed on how this office runs and highly recommend them.

My son and I just walked into the urgent care and immediately we were denied to be seen because it…read morewas for 30 3 PM and the doctors clearly sitting there eating hot Cheetos and they were just sitting there gossiping instead of wanting to treat a patient and as we walk out, my son has such a bad coffee started to throw up and I don't recommend this place for anybody who is seeking urgent care because they only care about getting off on time instead of caring for patients!!!

This place is AMAZING! I've unfortunately been seen several times and never spent more than 30 to…read more45 minutes. Today I was done in 20 minutes. Very professional and caring providers and staff. Clean and beautiful office. Ample parking and top notch care. Thank you for helping our community