Booked a shuttle from Lees to Pearce with River Runners for my Grand Canyon trip. When the 2 trucks were not delivered I contacted them via my InReach and was told they forgot about us and sent the keys to Lees and they would complete the shuttle that evening, which would have been least 8 hours late. I hitched a ride to pick up one of the vehicles that had a hidden spare key and we ended up completing the shuttles ourselves. Since then Greg has ghosted us and 9 days later we have not received our keys, nor has he offered us anything for the time we lost due to RR's mistake and failure to complete the shuttles. I paid in advance, so I am still paying full price for 2 late and incomplete shuttles. I understand that mistakes happen, but not taking care of them is not acceptable. Don't use this service. read more