Everything! Both selling and appraising. Mark is fair and…read moreknowledgeable. Pretty busy so not always good on call backs but just keep calling him.

I called in, spoke to a woman there gave her all my information. She said they were gonna call me…read moreback and help me. She was very nice and I thought they would call me back. I never received a call back from anybody from the store. She said that the actual owner was gonna call me back. Maybe they just weren't interested. I don't know. They seemed interested. So my review is not on if they are good or bad or anything just that I never received a call back at all. So it's really unfair to give them anything of a star rating.

There is no friendlier and more fantastic jeweler than Maria! Her creativity and skills are matched…read moreonly by the joy it is to meet and work with her. A true gem!

From the owner: At Sawtooth Jewelry Studio, we are proud to say that every piece of jewelry we sell is made right…read morehere in our downtown Troy studio! Work with our jewelers to design a custom piece of jewelry, or a redesign for your own precious gems. We also offer expert repair and restoration services for your gold and silver jewelry, with all work done in-house by one of our highly skilled goldsmiths. For the DIY set, we have jewelry making classes and private workshops for couples to hand-craft their own wedding bands under the instruction of an experienced jeweler and teacher. Visit us in person, or follow us on social media to see what we're making!

This is my favorite shop out of every crystal shop I've been to! I've been across the country to…read moreshops and Paula's is always the one I go back to. I see Paula every year on my birthday and have been the past four years! I drive just under an hour to see her each time and would drive longer if I had to. She remembered me from the first time I went. Her prices are unmatched and her service is amazing. She is so kind! She always has a big beautiful collection to choose from! If I could give her more than five stars I would. If you are looking for a shop with good prices, nice owner and a good selection with great quality, Paula is YOUR GIRL!!! Not to mention she's dog friendly! (Note, just make sure your pup is well behaved! I'm sure she has a 'you break it you buy it' policy.) I hope Paula's stays open forever!!! LOVE YOU PA

We noticed some unique recycled art sculptures out front & stopped in to check this place out…read more Paula greeted us and engaged in pleasant small talk. The store is very small and seems to cater to customers seeking crystals, new age items, and some small glass art creations. Nothing we were interested in enough to purchase, so we didn't stay long. We noted a huge chair as art piece across the street. Paula informed is that she had made the large woven seat for the huge chair art. Four stars for friendliness and unique shop, just nothing I was personally interested in. It wouldn't be a 'must stop' or 'drive out of your way to come here' spot for roadtrippers but if in or around town anyway you may find something of interest here if into New Age things.

Fantastic local goods store. I always get my organic flossers and bamboo toothbrushes here. Cute…read morewhimsical items.

This spot is super adorable vendor boutique full of fun, local, handmade items. I found displays…read morefrom artists I already love and follow, and was introduced to several new-to-me local artists, too. The customer service was exactly what you'd expect from a small shop like this; the cashiers were happy to let me browse in quiet, and engaged in pleasant conversation about the artists and items I'd chosen during my visit. So much caught my eye while I was browsing - jewelry, stationary, wall hangings, table top art, and so much more. I thought things were very reasonably priced for a handmade vendor market and spent less than $20 on two small gifts for friends. I will definitely be back during my future visits to Troy to see what new treasures await at this boutique.

Sheryl is by far the expert in gems. Her service is exceptional. She has unique pieces at very fair…read moreprices.

DO NOT GO HERE, avoid at all costs!…read more Absolutely horrible experience, ruined my wedding ring and so rude and unprofessional. Do not risk bringing your jewelry here, they will ruin it and take no responsibility, it's clear they don't know what they're doing. Brought my wedding ring in for a loose main prong, received it back weeks later with the prong even looser than when I brought it to them, with two stones completely missing which were perfectly fine before, and a huge black resin burn on the main diamond. Not only did they not fix what they were supposed to, they sent my ring back mangled. I have no idea how or why this would happen and how they wouldn't notice this before returning it to me. They also apparently don't take photos or videos of rings before and after repair for documentation, which is wildly unprofessional and is basically jewelry repair 101. Thankfully I took my own photos as evidence, as we're suing the company for the cost to repair the damage they did. They also don't do the repairs in store, which they weren't transparent about, and send it out to god knows where, so be further warned that it's a massively sketchy and unprofessional operation. On top of having no skills as a jeweler, their customer service is atrocious and they treat customers like garbage once they have your money. When I called to discuss my concerns with the state of my ring, the old woman working was immediately defensive, insulting, rude, and accused me of lying and swore at me. Not sure what I would gain by lying about their botched job, I just wanted the situation rectified. She also admitted they don't do repairs in house and don't take pictures or document what is damaged and what they fixed, insanely unprofessional and a scam of a business. They should be ashamed of how they damage pieces that mean the world to people, and then treat and talk to customers horribly. Save soo much time, frustration and heartbreak and go to a business with actual skill and integrity and who treats their customers as they deserve. Edited to address business comments below: Ma'am, I did not swear at you, and have the recorded call as proof of your unprofessionalism and rudeness. You did offer to 'fix' the damage, but who in their right mind would trust you with their jewelry for a second time to fix the issues you carelessly caused, after you sent back my ring with the original issue not fixed, and more damage added on top of it, that you didn't even notice? Insane. For you to say 'I did not want this done', is wild, I shouldn't have to bring my ring back to repair burns you left while not even fixing my issue. Potential customers, do you really want to put your trust and jewelry in the hands of unknown 'contractors'? Very sketchy. Even if my mom was happy with past, non complex, jobs you did, it doesn't mean this one wasn't a total disaster that you did not take accountability for. Everyone, save the headache and lawyer fees and go to someone sane and professional!